What is the content of hotel service etiquette training?

The contents of hotel service etiquette training are:

1, stand naturally straight, with your head straight, your forehead slightly closed, your eyes looking straight ahead and smiling.

2. When the body is upright, the center of gravity should be placed between the feet, and the position where the feet are naturally separated is basically shoulder width. You can't have an inner character, and you can't have an outer character. You should hold your chest and abdomen, and your shoulders should be flat.

3. The arms droop naturally, and the hands should be crossed behind the back. The left hand gently holds the wrist of the right hand, and the right hand is half clenched. The strength is moderate and the arms are relaxed. Put the back of your left hand above your hip muscles and keep your legs straight. If you feel tired after standing for a long time, you can adjust your center of gravity left and right, but keep your upper body upright.

4. When walking, the upper body should be upright, the center of gravity should be aligned, the center of gravity of the body can lean forward slightly, the head should be straight, the eyes should be straight, and the shoulders should be relaxed. Coordinate your body, swing your arms naturally, and walk steadily.

5. Clear direction; The two-legged needle should be a relatively straight line. Don't go inside the figure of eight, and don't go too far outside the figure of eight. Footprints are on both sides of the front line.

6. When meeting the guests head-on, employees should take the initiative to walk on the right and greet the guests.

Matters needing attention in hotel service etiquette are:

1, investigate personal hygiene. Dress neatly and without pollution, and keep the head, hands and other parts clean. When providing services to customers, behave appropriately and naturally.

2. Understand the dishes and drinks. When customers don't know much about dishes and drinks, they should give detailed explanations in time and give reasonable suggestions on proper ordering. Don't ask questions without knowing.

3. Respect the choice of the guests. When ordering food, customers will not repeatedly recommend dishes, drinks, etc. Customers won't order. Respect customers' religious and ethnic habits, and take the initiative to ask customers who come to eat for the first time if they have any taboos or other dining habits.