Traditional Culture Encyclopedia - Hotel franchise - Inspection and reception work plan
Inspection and reception work plan
Inspection and reception work plan 1
Receiving program
Recently, University B, our cooperative school, will send a delegation of 15 people to make a comprehensive inspection of our school-running conditions and level, and discuss related cooperation matters. In order to ensure the smooth progress of the reception work, the reception plan is formulated as follows:
1. reception purpose: this visit to university b is of great significance to the construction of a multidisciplinary, teaching and research university in our college. Therefore, all relevant personnel should fully demonstrate our school-running conditions, discipline construction, teaching and scientific research level, and demonstrate our excellent school spirit with a pragmatic, refined, efficient and orderly work style, leaving a good impression on the delegation of British University B.
Second, the purpose of reception: adhering to? People-oriented? Principles, enthusiasm, initiative, thoughtful, meticulous, cautious, efficient and safe, to ensure the successful completion of various reception tasks.
Third, the reception specifications: it is recommended to adopt the same specifications.
Note: The delegation of University B is led by the president, and it is suggested that the accompanying person be Jin, secretary of the Party Committee of our college.
Four. Inspection time: 20x65438+February 20th-20x65438+February 22nd.
Verb (abbreviation of verb) related reception departments and specific reception matters are as follows:
(1) Organizational structure:
Principal: Gao Ye (Director of Hospital Office)
Member: He Hua (Director of Guidance Office)
Jin Kun (Director of Personnel Department)
Su Qin (Director of Finance Department)
Quiet (Minister of Propaganda Department)
Changshan (director of infirmary)
(2) Arrange accommodation
1, responsible person: Jin Kun
Main responsibilities: ① Responsible for the accommodation and reception of the delegation staying at the Jinbaolai Business Hotel;
(2) To be responsible for guiding, coordinating and arranging meals, rest, etc. during the investigation period of the delegation.
2. Order food (table 1)
Attention: ① Food supply should not only take care of the eating habits of foreign guests, but also reflect the characteristics of China, with complete varieties and rich nutrition;
② The food should be safe and hygienic, and the allergens should be marked next to the food.
3. Booking accommodation (Table 2)
Note: ① Accommodation rooms have been arranged, and members of the delegation can make internal adjustments according to their own needs; ② The receptionist should register the membership information.
4. Registration Form of Delegation Members' Information (Table 3)
(3), shuttle working group
1, responsible person: Quiet.
Main responsibilities: responsible for the transportation of liaison delegations; Staff: 1 reporter (assigned by the Propaganda Department), responsible for photography and video recording; 5 receptionists (students can be assigned), responsible for life and other related affairs; Five translators (students can specify) are responsible for accompanying the translators.
Step 2 Prepare for work
(1) Preparation: 20xx65438+February 19, airport field trip. ① Handling relevant formalities, opening VIP channels and other related matters; ② Set up temporary reception points and prepare pick-up slogans and banners.
3, the main work content
(1) is responsible for shuttle service.
(2) Supplies: camera, air-conditioned bus, mineral water, wind oil, sunshade, paper towels, etc.
(3) pick up:
(1) in position. Members of the 65438+ working group arrived at the airport on the morning of February 20th.
2 pick up people. After the receptionist confirmed the delegation, the person in charge of picking up the plane quietly introduced himself and took the luggage to the staff.
(4) take pictures. The accompanying reporters took photos and videos of the delegation at the airport.
(5) send it to the hotel. Send the delegation to the hotel.
(6) photo feedback. After taking the photo, send it back to the propaganda department as soon as possible.
(7) reporting. After sending the inspectors to the hotel, report the relevant reception information to the hospital office by telephone.
4. Delivery: Set up a reception station at the airport, and be responsible for the safe delivery service according to relevant procedures.
(4), medical group
1. Person in charge: Dr. Chang Shan: Niu Yu, Han Jing.
Main responsibilities: responsible for medical services, on duty by turns 24 hours a day, accompanied by experts when they go out, dressed neatly, wearing work permits, positive, enthusiastic and kind.
2, drug preparation: quick-acting jiuxin pills, cold medicine, Jianwei Xiaoshi tablets, motion sickness medicine, wind oil, band-aid, disinfectant, etc.
(V) Work arrangement of the delegation meeting (Table 4)
(6) Follow-up work of investigation
1. The propaganda group summarized the follow-up reports of the research trip of University B and wrote the report;
2. The finance team will make a reception budget and send it to the finance department for review;
(7), emergency plan
1. Vehicle: In order to prevent the car or bus from breaking down halfway, the personnel department should arrange the school bus and driver in advance in case of emergency;
2. Meeting place: In order to prevent the failure of electronic equipment such as audio and projector in the meeting place, fully equipped meeting rooms that can accommodate hundreds of people should be reserved in the lecture hall and conference center; In order to prevent the shortage of staff, students can be arranged to assist in the reception work;
3. First aid: In order to prevent sudden illness of members of the delegation, medical personnel should stand by and prepare first aid kits and first aid medicines; Keep the green passage of the conference hall and lecture hall unblocked, so as to evacuate people in an emergency.
(8) Reception budget (attached)
Cost Budget Table (Table 5)
9) Job requirements
1. The reception staff should have a high sense of responsibility, participate in the reception activities as the host, and maintain the reputation and image of the school with their own words and deeds.
During the reception, the heads of all departments are on duty every day. Under normal circumstances, the staff should ensure smooth communication for 24 hours.
3, each group of personnel should resolutely obey the arrangement of the reception work leading group, everything from the overall situation, overcome difficulties, unconditionally obey the deployment of personnel and equipment.
4. During the reception, all the receptionists should dress reasonably, work enthusiastically and generously, help solve the difficulties of the delegation enthusiastically, and talk with the delegation in English if possible.
In addition to the above-mentioned special reception work, the daily work of the school should, as always, not delay the teaching of teachers and the learning of students. Whether the above scheme is appropriate, please give instructions!
Inspection and reception work plan 2
In order to ensure the smooth progress of xxx leaders' visit, this reception process is specially formulated:
I. Staffing:
1. Attendant:
2. Coordination of reception tasks:
3. Reception and visiting registration:
4. Interpretation guide:
5. The arrangement of publicity materials and sound reinforcement equipment is responsible for:
6. Person in charge of electronic equipment:
7. Accompanying personnel:
8. Camera:
Second, the reception arrangements:
1. Tourist routes
Location:
Route 1:
Route 2:
Introducer:
2.xxxx project discussion
Location:
Meeting minutes:
Content:
1.
2.
Third, the reception dinner:
1. Participants:
2. Hotel reservation and wine application:
3. Location:
4. Vehicle layout:
Inspection and reception work plan 3
I. Organization of work
The guest reception department of the first China Film and Television Culture Week was established, which consists of five working groups: guest liaison group, hotel service group, airport railway service group, banquet service group, important guests group and emergency maneuver group.
Second, the job responsibilities
The reception department is responsible for the overall coordination of guest logistics reception. The reception desk is responsible for docking the Organizing Committee, collecting, summarizing, sorting out and reporting all kinds of relevant information; Responsible for the communication of various instructions of the reception department; Responsible for the coordination and reporting of major issues; Responsible for the implementation of relevant funds; Responsible for the one-on-one reception service for important guests, timely transmit information such as guest list, time and place to relevant working groups, and notify relevant personnel to make preparations in advance; Responsible for the unified deployment of houses, vehicles and other materials. Each working group makes detailed plans for this working group in combination with the actual work.
Third, the working mechanism
According to the working group? Do their job, communicate fully, unite and cooperate? According to the principle of division of tasks, do a good job in related work and actively assist other working groups in coordination and cooperation.
(two) the implementation of major issues notification system. Working group to follow up? Ask for instructions beforehand, report afterwards, seek truth from facts, and be timely and accurate? Major issues such as principles, important instructions of the organizing Committee, work arrangements, and emergencies in the reception process should be notified to the reception office and related working groups in a timely manner.
Fourth, the division of responsibilities
(1) Reception Office
Operating system
1. Be responsible for docking with the Organizing Committee, making and submitting the reception work plan in advance; Responsible for the overall coordination of staff accommodation, materials, vehicles and related work of each working group.
2. To be responsible for dispatching and directing volunteers appointed by the Organizing Committee and drawing up important guests? One to one? Reception monomer implementation plan. Responsible for summarizing the guest list, flights, accommodation, catering, activities, translation needs and other information, timely submitted to the reception desk, distributed to the working groups.
3. Be responsible for the general liaison with the organizing committee of the conference, and master the information such as housing, vehicle allocation, activity invitation, etc. of important guests and their entourage.
4. Responsible for the overseas reception vehicles arranged by the Organizing Committee. * * * Responsible for coordinating social vehicles required by the conference. The office of the Committee is responsible for renting buses or commercial vehicles needed for the meeting.
5. Be responsible for the unified dispatch and command of rented vehicles, social vehicles and staff vehicles during the meeting.
6. Be responsible for docking with the organizing committee of the conference, determining the time and place for the staff to have meals, and notifying the relevant responsible persons. Responsible for booking hotels in advance and ensuring employees' accommodation.
7. Responsible for collecting and distributing certificates and materials for guests and employees; Responsible for the implementation of vehicle passes, gifts for important guests and other logistical support materials (such as rain gear, etc.). ).
8 responsible for the implementation of the list of leaders who intend to participate in shuttle, banquet, inspection and other activities, and is responsible for notification.
9. The cost of supervising and verifying the activities of the General Assembly.
(2) Guest Liaison Group
Job responsibilities:
1. Responsible for docking with the organizing committee of the forum, confirming in advance the list of participants and their entourage, round-trip dates, flight numbers, accommodation needs, activity itinerary, translation needs, tourism and other information, and submitting them to the reception desk and relevant working groups in time; Be responsible for counting the employee's accommodation and car demand and handing it over to the reception desk for unified arrangement.
2. Be responsible for summarizing the itinerary of important guests and making arrangements? One to one? Liaison reminder and guidance; Responsible for mastering the relevant information of provincial leaders attending meetings and banquets, and submitting the relevant information to the reception desk.
3. Is it responsible for not being included? One to one? General contact information of the guests in the reception area, and timely feedback the information to the reception desk for overall coordination.
4. Complete other tasks assigned by the reception department.
(3) Hotel Service Section
Job responsibilities:
1. Responsible for guest registration, check-in and other related matters. Responsible for docking with the organizing Committee of the conference, getting the room card in advance, and cooperating? One to one? The liaison officer guides the guests to check in and collects information.
2. According to the unified arrangement of the organizing committee of the conference, organize staff to participate in training, conduct drills and tests according to the actual work requirements, and get familiar with the relevant information of hotels and guests.
3. Responsible for summarizing the arrival and departure information and other needs of the guests, submitting them to the reception desk in time, and coordinating the implementation according to the arrangement of the reception desk. Timely and properly handle the unexpected situations encountered by guests in the hotel and report to the reception desk in time.
(4) Airport Services Section
Job responsibilities:
1. Be responsible for grasping the flight information of the guests and informing the reception desk and hotel service group in advance.
2. Be responsible for docking with the organizing committee of the conference, and do a good job in the check-in procedures for guests and luggage consignment.
3. Complete other tasks assigned by the reception department.
(5) Banquet service area
Job responsibilities:
1. Be responsible for the implementation of activities not arranged by the Organizing Committee of the General Assembly, and formulate detailed implementation plans.
2 responsible for docking with public security, quality supervision, health and other departments, and do a good job in ensuring services.
3. Be responsible for docking with the hotel, booking the banquet venue, and making all preparations for the banquet in advance, including menu approval and seating arrangement.
4 responsible for the implementation of the list of guests and leaders attending the banquet, and arrange special personnel to remind and guide the guests and leaders to attend.
5. Complete other tasks assigned by the reception department.
(6) VIP groups
Job responsibilities:
1. According to the information provided by the reception department? One to one? Guest information, from airport pick-up, accommodation, catering, activity trip follow-up, translation needs, travel, plane delivery, etc., to develop a perfect implementation plan. Priority in accommodation, car use, dining, etc. Submit it to the reception desk in time and coordinate the working groups.
2. Responsible, right? One to one? Liaison officers are trained and selected.
3. The liaison officer is responsible for the whole process of accompanying important guests.
4. Responsible for collecting preferences and habits of important guests.
5. Meet some special requirements of important guests.
6. Complete other tasks assigned by the reception department.
(7) Emergency mobile team
Job responsibilities:
Complete the temporary tasks assigned by the reception desk during the forum, be responsible for implementing the related matters that are not clearly defined in this plan, and deal with unexpected situations in the reception of guests.
Inspection and reception work plan 4
Arrival time: Sunday, February 26th.
First, the reception person in charge
Person in charge: other receptionists:
Second, reception is very important.
1) Accommodation (Receptionist is responsible for hotel reservation)
Hotel: Hilton Tel:
2) Eat
Option 1: beautification.
Features: Sichuan cuisine and Cantonese cuisine.
Room: Subscriber: Tel: 023-67863800
Address: Floor 4, Zone B, Tianjie Boutique Plaza, Beicheng
Option 2: South Beauty
Features: Sichuan cuisine
Room: Subscriber: Tel: 023-67793255
Address: No.301,L3 Building, Xiexin Center (downstairs of the company)
Option 3: Nurturing new things.
Features: Sichuan restaurant:
Booker: Tel: 62822088/62825899
Address: No.1 Avenue, Nanbin Road 16
Option 4: Daronghe
Cuisine: Sichuan cuisine, Cantonese cuisine and Jianghu cuisine.
Room: Volga River private room (with windows to see the river view)
Tel: 62806222/628 19333 Booker:
Address: Building 3, First Avenue, Nanbin Road (Haitang xiao yue intersection)
Remarks: the unified ordering is to arrive at the store before 6: 0015 pm, and report the name and room name.
Third, the main schedule:
1) Afternoon: Company meeting
Overtime personnel:
2) Evening: After receiving a group of people for dinner, it is recommended to go to Nanshan to see the night scene.
Administrative personnel department
Confirm signature:
Date:
Remarks: Clean and check after work on Friday. Performer:
Attachment: Pick-up and Drop-off Matters (overleaf)
Note: Do I need to pick up the plane?
(Please call? Or? )
If you need to pick up the plane, please fill in the following information.
Pick-up matters:
1, pick-up place:
2. Arrival time:
3. Flight class:
4. Pick-up personnel:
5. Vehicle requirements:
6, the guest phone number:
7. Place of delivery:
Completion time: date:
Inspection and reception work plan 5
In order to make full use of XXX resources, deepen the cooperation between our city and XXX, and promote the common development of both sides, XXX will organize some member enterprises to visit XXX. In order to make the inspection activities go smoothly and achieve practical results, this scheme is specially formulated.
First, check the time.
201April 18 -2 1
II. List of delegations
XXX
XXX
XXX
Third, the main activity arrangement
April 18
1, members of the delegation sign in XXX all day.
2、 18:00
April 2009, 65438
1、8:30? nine?o'clock
2、9:00? 1 1:30
XXX government welcome dinner venue XXX XXX buffet breakfast XXX project matchmaking meeting
Location: XXX
3、 12:00? 14:00 lunch XXX
4、 14:30? /kloc-visit XXX at 0/7: 30.
Inspection route: XXX? XXX? XXX? XXX? XXX
5、 18:00? Have dinner at 20 o'clock.
April 20(th)
According to the docking negotiation on April 19, a single docking inspection was conducted.
On April 2 1, representatives of the delegation returned.
Four. Contact person and contact information XXX
XXX XXX
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