Monthly work summary of hospital departments

Monthly work summary of hospital departments (selected 6 articles)

Inadvertently, the work has come to an end. This is a precious working time, and we have gained a lot to prepare for this period. Write a work summary for the year's work. Before writing, you can refer to the sample essay first. The following is a monthly work summary of hospital departments that I collected for everyone. It is for reference only. Let’s take a look.

Monthly work summary of hospital departments 1

In XX, the nursing work of our department received the care and attention of the hospital leaders, the leadership and support of the nursing department, and the * of the general nurses With the joint efforts of **, we successfully completed the nursing work plan issued at the beginning of the year. At the same time, we actively participated in the "Hospital Management Year" activities, compared with the standards, and carried out various tasks one by one. Through this activity, we effectively promoted the nursing of our department. Management has been institutionalized and standardized, and the quality of nursing has been steadily improved. Summary

1. The quality of nursing has been steadily improved

According to the requirements of nursing quality management standards, our department established a nursing quality control system at the beginning of the year The team members and the department were studied and trained so that the quality control team could carry out their work better and led to the improvement of the quality of nursing care within the department. The "Hospital Management Year" activity carried out in the second half of the year has given a great promotion to the nursing work in the department, making the nursing staff understand that strict implementation of various rules and regulations is the fundamental guarantee to improve the quality of nursing and ensure medical safety. Nursing staff pay attention to themselves at work and whether they have conscientiously implemented various systems, which has improved the quality of the links. There have been significant improvements in ward management, basic care, and graded care, disinfection and isolation work has been strengthened, and the quality of nursing documents has also been improved in content. There were no serious accidents throughout the year.

2. Improved the quality of nursing staff

Completed the training and assessment requirements for nursing staff at all levels issued by the Nursing Department. While organizing and participating in business learning and nursing rounds in the hospital, Carry out monthly business studies and nursing rounds carefully, conduct monthly theoretical questions and operational examinations, and require nursing staff to take notes carefully. Participated in the "Three Basics" theoretical and operational examinations conducted by the Nursing Department, with a pass rate of 100.

During the year, a nursing staff was selected to go to the district hospital for further training. After returning from the training, he introduced the advanced nursing concepts of the superior hospital and clinical nursing methods have been promoted, so that the nursing staff have updated their concepts and gradually transformed into "actively serving patients". Paying attention to the study of professional theory and operational knowledge, the professional technical level of nursing staff has been greatly improved. The improvement of specialist theoretical knowledge also promotes the improvement of overall nursing care. Nursing staff can better understand the condition, conduct health education and care, and enable patients to receive systematic guidance and complete services.

3. Strengthen the construction of medical ethics and medical style among nursing staff

Combine the professional ethics education of nursing staff with situation education, personnel system reform and other work, and pay attention to fully mobilizing nursing staff Improve the enthusiasm of staff, correct the work and service attitude of nursing staff, and enhance the confidence and pride of nursing staff in their work. This year, the personnel system reform was successfully completed. The mood of the nursing staff was stable, and the sense of crisis was also enhanced.

Pay attention to the role of the backbone of nursing. For example, XXX is the nurse in charge. She works seriously and responsibly. She is proactive and meticulous in serving patients. She has been praised by patients and their families many times. At the same time, she has also set a good example for general nursing staff. example. Patient satisfaction has also improved.

4. Strengthen the management of nosocomial infections

Conscientiously implement the disinfection and isolation system, do a good job in the use and management of disposable items, focusing on disposable items, endoscopes, Disinfection management of ophthalmic instruments, otolaryngology instruments, suction materials, oxygen suction materials, and sterile bags. Carry out air monitoring and ultraviolet light intensity monitoring carefully and keep records to ensure that the monitoring meets hygiene requirements.

Strengthen the training of nursing staff on occupational protection skills, strengthen self-protection awareness, require everyone to be familiar with relevant plans for occupational protection, and strive to prevent the occurrence of occupational injuries.

5. Basically completed the scientific research and nursing teaching work

The new nursing scientific research project formulated at the beginning of the year, and the project "Research on Diet after Tonsillectomy" was recorded and summarized to form a paper. Through scientific research, we can improve the observation ability and research awareness of nursing staff, record and share work experience, and simultaneously improve the level of nursing care. Each of the nursing staff wrote more than one paper during the year. Three papers of XXX nurses were developed domestically and in the province, and won the XX City Excellent Paper Award. The teaching work of nursing students has been completed well.

6. Completed the nursing tasks well

Adhere to the "patient-centered" and "quality-centered" approach to provide patients with high-quality services. Earnestly completed various tasks assigned by superiors and actively participated in the creation of the "Hospital Management Year" activity. This year, the number of patients discharged from our department has reached a record high, exceeding XXXX. The workload is very heavy, especially during the implementation of the government's Sunshine Project "Cataract Restoration Project". In less than a month, more than XXX cases of cataract restoration surgeries were completed. At the same time, the number of other patients in the department did not decrease. The nursing staff made great efforts and made this work well completed without any complaints.

7. Existing problems

(1) The overall quality of nursing staff still needs to be further improved, and the study of "three basics" and specialist theoretical knowledge still needs to be strengthened.

(2) The quality of nursing care still needs to be further improved.

(3) Individual nursing staff do not have a strong sense of crisis and lack initiative in their work.

(4) Two general nursing errors occurred during the year, and medical nursing safety needs to be strengthened.

(5) Holistic nursing, especially health education, needs to be further strengthened.

Over the past year, nursing work has achieved certain results in the construction of nursing quality and professional ethics, but there are also certain shortcomings that need to be further improved. Monthly work summary of hospital departments 2

Over the past year, with the strong support of the hospital leaders, the enthusiastic help of the directors of each department, and the joint efforts of all colleagues, the work throughout the year has gone smoothly. Finish. Looking back on the past year, some achievements have been made in terms of department management, medical safety, business skills, service quality and overall efficiency, but there are still shortcomings, which are summarized as follows:

1. , Main achievements:

1. Further establish, complete and implement various rules and regulations, improve medical quality in all aspects, meet the medical requirements of patients, and carefully study the "Case Prescription Writing Standards" and "Medical Care Accident Handling Measures" and "Medical Regulations". It standardizes the medical behavior of medical staff, educates everyone to learn, understand and abide by the law, protects the legitimate rights and interests of both doctors and patients in accordance with the law, and lays the foundation for safe medical treatment in our hospital.

2. Strengthen the inspection of major clinical medical quality, and better implement clinical and medical nursing systems to improve the diagnosis and treatment level of our hospital in all aspects. Under the supervision of President Zhang and the guidance and help of Vice President Chen, several meetings between departments and medical staff in the hospital were held to arrange clinical work. In order to further complete various tasks and tasks assigned by the hospital leaders, conduct in-depth department coordination work.

Conduct careful inspections on business study, medical document writing and other aspects. Through routine inspections, many easily overlooked problems can be solved. In order to further strengthen medical safety, personnel from various departments are regularly organized to attend meetings to discuss the next steps and preventive measures regarding the shortcomings and medical safety hazards that exist or occur in each department, thus providing a guarantee for safe clinical medical care.

3. Strengthen clinical business learning and further training. In XX, the hospital sent two comrades to study dentistry and otolaryngology respectively. At the same time, it sent more than 10 people to participate in various academic conferences to introduce new knowledge to our hospital. Expand business with technology and new experience. After returning, those who participated in the academic conference were asked to sort out what they learned, print it into a book, and bind it into a file. It is taught to everyone through lectures, which improves the atmosphere of medical learning in our hospital, achieves good results, and achieves the expected learning purpose.

4. Regularly participate in integrated outpatient department meetings and participate in more than 20 outpatient department meetings throughout the year. Clear regulations have been made on the development of medical work and service scope of outpatient departments. We also conducted multiple inspections of the outpatient department, summarized the problems found during the inspection, and printed them into a book for archiving. Further preventive measures will be taken to detect medical errors and hidden dangers in medical care. Medical knowledge lectures are held regularly to study medical documents and medical regulations and have achieved certain results.

5. Always keep in mind the responsibility system of the first-diagnosing physician, and strictly enforce the ward inspection system and department consultation system without passing the blame to patients. Especially when rescuing critically ill patients, all medical staff in the hospital work together to perform their duties conscientiously. Responsibilities ensure that every patient receives the best treatment. Throughout the year, there were no medical disputes in our hospital caused by failure to rescue patients.

6. Medical staff strive to improve service attitude and service quality, so that patients who come to the hospital for treatment come with hope and return with satisfaction. Every medical staff takes it as their own responsibility to facilitate patients, pay attention to the patients' concerns, and think about what the patients think. Convenient to patients in all aspects. Through the dedicated and unremitting efforts of all the hospital's medical staff, this year's work was successfully completed.

7. In terms of rescuing patients and operating personnel in various emergency situations in the hospital, the system of emergency rescue teams and on-duty personnel has been improved. The medical staff kept communication open 24 hours a day and were on duty nearby. No patient was delayed in treatment due to time delays. This was recognized by the hospital leaders and praised by the patients.

8. An emergency plan team was established in the hospital, consisting of two doctors, four nurses and a driver. It has participated in tasks and emergency accident drills arranged by the office and development zone many times, and has received High praise from the leaders of the High-tech Zone and offices.

2. Existing problems:

1. Outpatient medical work is cumbersome, both internal and external, and the work is complicated. It’s often not about what I want to do, but mostly what I want to do. I don’t have time to calm down and plan and handle various daily tasks in the long term.

2. It is necessary to further strengthen professional learning and further study to improve the professional technical level and work ability of young medical staff in our hospital. Must take turns to go to higher-level hospitals for short-term training and further study.

3. Some departments and individuals still have the idea of ????being a monk and hitting the clock every day without making progress. Improving this negative attitude is the focus of the next step.

4. Registration in clinical nursing and other departments is not timely and careful enough. In response to this situation, the next step will be to establish various registration systems to eliminate the existence of human factors. Monthly Work Summary of Hospital Departments Part 3

Under the correct leadership of the Municipal Health Bureau and the care and guidance of the Group, the hospital carefully studied the policies and regulations of the Municipal Health Bureau and fully implemented the various policies and regulations issued by the Group. In the spirit of the meeting, we carried out in-depth construction of medical ethics and medical ethics, improved medical quality, standardized medical behavior, and promoted hospital harmony. We successfully completed the work in November. We now report as follows:

1. Various tasks completed Indicators:

1. The number of outpatient visits was 1,286, a decrease of 230 visits compared with September.

2. 147 inpatients were admitted, 27 fewer than in September.

3. There were 3 surgical patients, 1 less than in September.

4. The bed occupancy rate was 32, a decrease of 1 from September.

5. The average length of hospitalization was 9.2 days, 1 day less than in September.

2. Improve the quality of medical services and improve the level of medical services

Medical work continues to adhere to the medical management concept of "patient-centered, with the theme of improving the quality of medical services", and comprehensively strengthen Medical quality management, constantly improving the overall level of medical care, improving hospital hardware equipment, purchasing a new DRX ray machine, an ultrasonic therapy instrument, and replacing a blood cell meter. Based on the actual work of the hospital, various rules and regulations were further standardized, and business rounds were implemented once a week. Medical staff are required to consciously comply with various medical care systems and strengthen supervision and evaluation.

More than 30 business rounds and 2 administrative rounds were conducted, which improved the overall business capabilities of the hospital, reduced the occurrence of medical errors, and effectively controlled adverse events in medical services.

Nursing work focuses on nursing quality management, strengthens the overall quality education and professional skills training of nursing staff, adheres to monthly nursing quality analysis and monthly nursing work assessment, analyzes existing problems on time, and actively Improvement measures were put forward, and various nursing quality indicators throughout the month were improved compared with previous months, and the overall quality of nurses was improved.

3. Patient-centered, building a harmonious doctor-patient relationship

The hospital always adheres to the "patient-centered" approach, takes realizing and maintaining the life and health of patients as its purpose, and wholeheartedly serves Patient services have changed the way of thinking, gradually implemented environmental gardening, standardized service quality, advanced medical technology, implemented one-stop services in outpatient clinics, and optimized service processes.

4. Scientific management mechanism, strengthen the connotation construction of the hospital

Combined with the hospital's economic target responsibility system management, further improve the medical level and service quality, clarify the job responsibility system, and implement the economic target The responsibility system has taken the hospital's economic management further:

1. The thinking of all hospital employees has been improved to a certain extent, and the concept of honor and disgrace of "taking the hospital as our home, I feel ashamed when the hospital declines, and I feel honored when the hospital thrives" has been fully With the further recognition of the hospital staff, everyone can actively make suggestions for the construction of the hospital.

2. Further strengthen and standardize system management and strengthen work ethics.

3. Increase the professional quality education of medical staff and enhance professional capabilities. Now more than 90 doctors in the hospital have reached the undergraduate professional level. Last month, the hospital sent three people to Dandong Central Hospital from time to time for further study.

4. Adhere to the morning meeting system every week, summarize and analyze the work of the previous week, arrange and deploy the work of the new week, and immediately study and adjust plans for specific problems, effectively reducing the occurrence of medical errors.

5. Logistics work, with the purpose of serving clinical services, strengthens the training of the overall quality of logistics personnel.

Boiler workers, electricians, and laundry workers can complete their jobs with due diligence, and at the same time respond to various tasks assigned by the hospital in a timely manner. Especially the laundry worker Song Jimei, who is hard-working, frugal and never complains. She truly thinks of the hospital and regards the hospital as her home.

This month, the hospital provides a good living environment for patients and specially installs insulation materials on the exterior walls of the inpatient department to ensure the heating effect in winter. The overall interior decoration and transformation of the ward, including whitewashing and painting, repair of water supply and drainage and replacement of toilet seats, beautified the overall image of the hospital and made it more convenient for patients to come for treatment.

In November’s logistics work, we will continue to carry forward our good work style, think about clinical considerations and urgent clinical needs, and serve the front line seriously and responsibly. We also welcome clinical and patient comments so that we can improve service quality in a timely manner.

In short, through the unremitting efforts of all the hospital staff, the hospital passed November smoothly. In November, the hospital always adhered to the patient-centered attitude and was responsible for the group. In order to satisfy the wishes of the majority of patients, we will continue to improve the level of medical technology, effectively improve the service attitude and medical environment, adopt a solid and effective work style, forge ahead, and pay close attention to implementation, so that all the work of our hospital will reach a new level. Monthly work summary of hospital departments 4

Over the past year, under the leadership of the hospital leaders and the dean in charge, with the close cooperation and support of various departments, and with the unity and cooperation of the head nurse, I have worked hard to complete the nursing tasks. The work is now summarized as follows. Leaders and colleagues are kindly requested to provide valuable comments and suggestions.

1. Political and ideological aspects:

Actively carry out medical quality management benefit year activities, adhere to the patient-centered, quality-core nursing service concept, adapt to health reform and social development In response to the new situation, we actively participate in all political activities, with the purpose of serving the people and contributing to society, with patient satisfaction as the standard, and serving the people wholeheartedly.

2. Enhance legal awareness and carefully study the "Regulations on the Handling of Medical Accidents" and its laws and regulations

Participate in two study classes and actively participate in the training on the Medical Accident Repair Regulations organized by the hospital In teaching work, the head nurse and nursing staff have been organized to study many times, so that the nursing staff can realize that with the establishment of the socialist market economic system, the legal system is increasingly perfected, and the people's legal concept is constantly enhanced. It has become a matter of law to act in accordance with the law and protect their legitimate rights and interests in accordance with the law. People's first awareness and modern nursing quality concept is to satisfy patients in an all-round and whole-process manner. This is people's higher and newer demand for medical nursing services. Therefore, it enriches legal knowledge, enhances safety protection awareness, and enables nursing staff to Understand the law, use it, and reduce the occurrence of medical accidents in accordance with the law.

3. Standardize the nursing work system:

Deepen health reform and implement new medical accident handling regulations. Our hospital implements a comprehensive target management responsibility system and carries out medical quality management benefit year activities and other new situations, which have put forward higher requirements for nursing work. Therefore, the Nursing Department carefully organizes the study of new regulations, learns nurse management methods, and strictly implements non-registered nurses Practice, based on the experience of the Mental Health Center, Tai'an People's Hospital, Luoyang People's Hospital, etc., combined with the actual situation of our hospital, we have re-improved and revised 23 nursing work systems, clarified 25 job responsibilities of nurses at all levels and classes, and standardized 17 nursing operating procedures. We also revised the quality assessment standards for head nurses and nurses, and the overall nursing quality assessment standards (the office, quality inspection department, general affairs department, etc. have given great support), so that nursing work can be followed by rules and laws, and gradually make nursing Work is institutionalized, standardized, normalized and scientifically managed.

4. Make personal work plans for nurses, strengthen business learning, and strive to improve the quality of the nursing team.

1. Strengthen nurses’ professional ethics education and civilized and courteous services, adhere to civilized language, and implement it in every nursing position. During working hours, be dignified, dress neatly, have hair that is not over the shoulders, do not wear heavy makeup, and do not wear clothes. High-heeled shoes, loud-soled shoes, polite treatment, kind attitude, and standardized language. A training class for psychiatric nurses was held. In April, a nurse etiquette training class was held. Teachers from Nanhua Hotel were invited to guide them, and 11 nurses were selected to train hard and participate. Participated in the city's nurse etiquette competition and achieved excellent results (the nursing department and 11 team members worked overtime at the expense of holidays), showing the style of the nurses of the three hospitals and winning glory for the three hospitals.

2. Strengthen the education of love and dedication, implement the service concept of "patient-centered, quality-centered", improve the overall nurse quality and emergency response capabilities, and increase the patient satisfaction rate throughout the year to 97.6.

3. Strengthen business learning. The nursing department organizes business lectures every month, totaling 36 hours. The head nurse actively teaches seriously and achieves satisfactory results. The department insists on business learning once a month and one question per week. Questions were asked in the morning meeting, the nursing rounds for critically ill patients were adhered to, the three basic trainings for nursing staff were strengthened, and 2 technical operation examinations were organized, all of which achieved excellent results, with a pass rate of 100.

4. 4 nursing staff were selected to go out for further study, and the head nurse participated in the study class 3 times, a total of 22 people.

5. Encourage in-service nursing staff to participate in nursing college studies. There are now 58 college graduates and 22 undergraduate students, which has improved the overall level.

6. Under the leadership of the head nurse, staff at nurse level and above constantly summarized their experience and actively wrote papers. According to incomplete statistics, ***36 papers were written, which were published in provincial and municipal magazines. and exchanged 21 articles at academic conferences.

5. Strengthen nursing quality management and improve high-quality and efficient nursing services.

From the proportion of nursing staff, nature of work, personnel distribution and other aspects, it is fully demonstrated that nursing work is an important part of hospital work and is another wheel to ensure medical safety and high-quality services. Therefore, the quality of nursing care is excellent. It is closely related to the rise and fall of interest rates in medical disputes. It is particularly important to strengthen nursing quality management and improve nursing quality.

The head nurses of each department have strict management and serve as role models everywhere. Since the implementation of the comprehensive target responsibility system, they have worked overtime, set an example, and been a good steward... They have given full play to their role as a bridge between nurses, patients, and leaders, and ensured that The efficient and high-quality service of hospital nursing work has made a great contribution.

6. Make a personal work plan and work hard to manage hospital infections.

Before our hospital had an infectious disease department, the Nursing Department tried its best to do the best in nursing work, strictly implemented disinfection, sterilization, and isolation measures, and paid close attention to the aseptic techniques of nursing staff. Operation, injection is done in one person, one needle, one tube. We have paid close attention to the management and monitoring of the operating room, supply room, and disinfection and sterilization links, and conducted air culture in the treatment rooms, dressing rooms, etc. of each department once a month. The management of disposable medical supplies has been strictly enforced. Disinfection, destruction, and incineration of disposable sterile syringes, blood transfusions, infusion sets, etc. after use are managed and registered by dedicated personnel. The nursing department conducts quarterly inspections of the intensity of ultraviolet lamps in all departments of the hospital. Monitor and record, and stop using unqualified products to reduce iatrogenic infections. Monthly work summary of hospital departments Part 5

First of all, I would like to thank my leaders for their trust and support in me. It is your trust and support that have brought me enthusiasm and confidence in my work. During the work in September, I was mainly responsible for the customer service guidance and management work. According to the proposed work plan and leadership arrangements, this part of the work was smooth. Due to the short entry time, I will now summarize the main work in September. Please criticize and correct me. The specific summary is as follows:

1. Main tasks completed

1. Management of customer service guides

The customer service department serves as the characteristic service department and window of our hospital The department tries its best to cooperate with the hospital's service construction in accordance with the service standards and governance models of star-rated hotels. It adheres to the principle of combining centralized training with on-the-job supervision, achieves weekly training and monthly assessments, and effectively improves comprehensive medical guidance. Quality, through training and assessment, the etiquette requirements for language, behavior, image and other aspects of medical guidance at work have been standardized, and the inspection of daily etiquette has been intensified. By focusing on etiquette, we have promoted the improvement of the comprehensive quality of medical directors, improved the quality and taste of services, and made our own efforts for our hospital to create a "brand name hospital" development strategy.

In actual work, in order to show enthusiastic service, all the medical directors have to pour a cup of hot water for the customers to feel the warmth, take the initiative to pick up and drop off customers with limited mobility, and help customers carry food. supplies, guides, and answer customer questions on-site; special job requirements require doctors to stand for long periods of time and are not allowed to lean on the workbench or leave their posts without authorization, causing varicose veins in their legs to varying degrees. At the end of the day, their legs I have backache and sleepiness, but no complaints; I receive about 100 first-time and follow-up patients a day on average, repeating: "Hello", "Can I help you", "Please wait a moment", "I'm sorry" and other services The language reflects our hospital's warm, thoughtful and humane service in polite service.

In some cooperation, we have to overcome some of the difficulties of one person and one post, cancel the rotation of leading doctors, and also support the work of other departments, such as the Nursing Department, Planning Department (distribution of magazines) and other departments. In order to work, the medical directors overcome the physical incompatibility of one person and shoulder the hardships of multiple jobs, work hard and without complaint, and devote their enthusiasm for work without any complaints.

In terms of handling patient complaints, I have a proactive, enthusiastic, thoughtful and patient working attitude and the working principle of being responsible for the hospital, for the patients, and for myself. I receive every complaint seriously and quickly transfer it to the hospital. The Dean's Office responds to every inquiry and takes care of the interests of the hospital and patients to the greatest extent. In response to the new situation of our hospital's increasing popularity, the Customer Service Department has established a relatively standardized customer suggestion file to carefully understand the customer's situation, collect customer suggestions, alleviate customer emotions to the greatest extent, provide convenience for other business departments, and also optimize services. quality. Through the first complaint service, the distance between doctors and patients is shortened, the service content of our hospital is enriched, and the hospital's affinity is increased.

As the first window unit of the hospital, the medical guidance desk has heavy work, complicated things, and many clues. In response to this actual situation, I started with strict standards and implementation, and increased the management of intensity. On the basis of clarifying goals and tasks, we should take the lead in setting an example and lead by example. We should first do what we ask the doctors to do, and we should decisively not do what we ask the doctors not to do. In the work, the work was quantified, rewards and punishments were clarified, fully mobilizing the enthusiasm and initiative of all the medical directors to work hard and bring glory to our hospital, coordinating the work between departments, and driving the overall work quality and efficiency of our hospital.

(2) Work

As an important service window of our hospital, work is currently in a stage of normal and steady development. Since September, the number of outpatient consultations from telephone consultations to appointments has also increased to varying degrees. With the supervision and help of Mr. Wu and Director Dong, and the diagnosis and treatment cooperation of the receiving doctors, the appointment rate of 98% of patients has been achieved, thus improving the social progress. Benefits and economic benefits; I mainly did the following work:

(1) Formulate the position system for some consultants;

(2) Discuss telemarketing with consultants Plan to improve the patient consultation rate;

(3) Conduct unannounced visits to communicate and learn from the hotlines of various hospitals online and over the phone;

(4) Conduct preliminary market surveys based on patient information and analysis to facilitate better work;

(5) Maintain good relationships with discharged patients and allow patients to speak out through our hospital’s good pre-diagnosis, during-diagnosis and post-diagnosis services. Develop patients around them and try to improve the economic and social benefits of our hospital.

2. Several shortcomings in work

(1) Due to my lack of knowledge of local customs and professional knowledge, although I am cautious in my work, I still There is a feeling of tension, and sometimes mistakes are inevitable.

(2) The requirements for medical directors are sometimes too dogmatic, which is reflected in the lack of flexibility in individual work, and sometimes the inability to arrange work according to personal characteristics and individual differences. In the future, we will further strengthen the investigation and research to arrange different positions according to different people and give full play to everyone's greatest strengths and specialties.

(3) Due to the unpredictability and confrontational nature of customer service work, strong communication and persuasion skills and the ability to make decisions on the fly are required during the handling process. Sometimes I feel deficient in this aspect at work. It is necessary to further improve and improve one's own quality in future work.

(4) The shortcomings of the telephone hotline are mainly reflected in: less relevant knowledge and experience, weak ability to foresee work; insufficient understanding of market information; insufficient professional knowledge, and failure to train employees well.

3. Work suggestions

(1) Hospital leaders should increase the number of front-line inspections and inspections to give full play to the quality inspection effectiveness of the quality inspection team.

(2) The doctor should inform the medical director when taking a break to facilitate correct triage.

(3) Hospitals should try their best to serve the needs of different groups and satisfy low-income consumers, especially patients with consultation appointments.

(4) Strengthen the training of all medical staff on professional skills, service management and medical regulations.

(5) When promoting new medical technical services, all staff should be educated to avoid affecting work efficiency.

(6) Let all employees establish the awareness of "customer dissatisfaction crisis", let employees participate in hospital service quality management, and create maximum customer value.

(7) I hope that more opportunities for out-of-town training can be given to improve their own quality and better serve the hospital. Monthly work summary of hospital departments Part 6

In January, the infection control department carried out work in accordance with the hospital's comprehensive quality assessment.

1. Hospital infections

1. Formulate various work plans (hospital infections, health education, maternal and child health education, tobacco control work plans, maternal and child work, foodborne diseases, pregnant women School)

2. Replace various headquarters.

3. The items for hospital infection monitoring (comprehensive comprehensive monitoring and targeted monitoring) have been refined, in accordance with the requirements of the Ministry of Health's "Trial Implementation of Hospital Infection Management Standards").

(1) Comprehensive monitoring of the whole hospital: the first-class incision surgical site infection is controlled at 0.5.

(2) Targeted monitoring: 8 cases of surgical site infection were monitored and indwelling 8 cases were monitored by catheterization, 30 samples were monitored, and 2 cases of multidrug resistance in the nephrology department were provided with timely supervision and isolation to prevent cross-infection.

3. Environmental microbial monitoring: This month, we will monitor the key departments of the hospital (operating room, delivery room, supply room, endoscopy room, hemodialysis room, dental department) and the external comprehensive building departments (pathology, blood bank , gynecology, general surgery, head and neck and thoracic surgery, orthopedics, and ENT) conducted monitoring of air surfaces, sterile items, dialysis water, and dialysate at the dialyzer interface, and the results were all up to standard.

4. In terms of medical waste management: Strict classification of medical waste and careful handover. Inadequacy: some departments did not register in time, and the sharps box did not indicate the opening time.

5. Monitoring of the "three certificates" for disposable health materials, all three certificates are complete and have not expired.

6. In terms of sterile item management: the sterile bags in some departments have expired.

7. In terms of training: various training plans for the prevention of hospital infections have been formulated. This month is for the collection of medical Waste and management personnel are trained once, and the contents of the "Medical Waste Management Regulations", "Medical Waste Collection Process" and "Medical Waste Leakage Emergency Plan" training are assessed and the test papers are archived.

2. Infectious disease management:

1. Formulate a work plan for tuberculosis and infectious diseases. According to the requirements of the superior health administrative department, the infectious disease report card is updated and used.

2. Go to the laboratory department and medical record room from time to time to check the underreporting of infectious diseases, and conduct self-examination every week and month. This month’s online report did not include statistics.

3. Foodborne diseases:

Formulate a foodborne disease work plan and replace various registration headquarters.

4. Maternal and child health care work:

1. Formulate a health education work plan and produce publicity materials (health education, maternal and child health education).

2. Go to the laboratory department and obstetrics and gynecology department from time to time to check various registrations, free testing items, and registration compliance. Submit maternal and child weekly, monthly and quarterly reports on time (October-January). This month, 48 high-risk pregnant women were reported. Other items are omitted.

3. Go to the department on time to monitor 14 AFP (poliomyelitis) diseases and report on time.

4. Health education and publicity once, the content of which is "Common Knowledge on the Prevention and Control of H7N9 Avian Influenza", and maternal and child health education bulletin board, whose content is "Supplementing small doses of folic acid to prevent fetal neurovascular defects". A publicity campaign on smoking ban, the content of which is "Methods and Techniques for Quitting Smoking".

5. On January 17, a school training for pregnant women was organized. The content was "Preparation before Pregnancy" and "Knowledge on Promoting Breastfeeding". Five pregnant women participated and achieved good results.

5. Patriotic Health

1. Tobacco control work plan, and to check the smoking control situation in the treatment area from time to time.

2. Actively carry out patriotic health work and distribute rat poison to various departments. ;