Front desk work report

With the continuous progress of society, more and more people will use reports, which have the characteristics of narrative language. Are you still at a loss about writing the report? The following is the report (generally 5) on the front desk work that I have compiled for you, I hope it will be helpful to you.

Front desk work report 1 I've been working for a month unconsciously. I was not familiar with the company's operation mode and workflow at first. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and my responsibilities in a short time. During my work, I feel that I have been qualified for the front desk work. I am very adapted to the working environment here; I can accept the system requirements. In the past month, although there was no vigorous achievement, some progress was made. Now I would like to briefly report my work since I entered the company to the leader:

First, the daily work of the front desk.

1, responsible for answering and transferring telephone calls at the front desk, recording important matters and conveying them to relevant personnel, so as not to miss or delay;

2. Responsible for supervising the hygiene and cleanliness of the company, placing tables and chairs and keeping them clean;

Second, administrative work.

1. The administrative work is very complicated, from ordering water, copying, scanning, faxing, sending express mail, printing business cards and keeping documents. The completion of every job is a test of responsibility and working ability.

2. Purchasing and keeping office supplies, filling in expense application forms and reimbursement forms, and planning company activities.

Third, personnel management.

Assist personnel to handle recruitment matters, fill in the application registration form and entry resume form, and do a good job in employee file management. Fill in attendance application form and leave slip, etc. Implement the company's rules and regulations.

In view of the shortcomings in this month's work, I need to do the following work in the future:

1, do a good job in office affairs. Pay attention to the neatness and cleanliness of the office; Try to do your job well.

2. Pay attention to collecting information in daily work in case of emergency. For example, the business card of the courier company.

3. Handle daily administrative management, assist leaders to constantly improve various rules and regulations, and make the company tend to standardized management.

4, strengthen the study of business knowledge, in-depth understanding of the company's products, in order to better assist leaders and sales staff.

As a receptionist, I need to master a lot of knowledge. In my future work, I will try my best to learn from my colleagues and further improve my theoretical level and professional ability. Finally, I would like to thank the leaders for providing me with this working platform and giving me the opportunity to improve and progress with you. Thank you for your warm help to my work during this period. Although I still have many shortcomings, I believe diligence can make up for them. As long as we understand each other, communicate with each other and make unremitting efforts, I believe the company will have a better tomorrow.

Front desk work report 2 1. Daily work.

1, make things detailed, organized and standardized.

The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low.

After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.

2. Keep in good working condition.

Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.

Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.

3. Learn communication and teamwork.

Communication is an indispensable ability for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.

Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.

The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.

Second, strengthen their own skills and literacy.

When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability.

At present, I have studied relevant professional knowledge, including the improvement of professional quality and ability of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.

I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.

Third, the effectiveness of the work and existing problems.

1, work results.

Office equipment, vats of water and other accounts are complete; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.

2. Existing problems.

(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.

(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements.

(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.

The above problems will be solved in the work of 20xx.

I really learned a lot in this year's work. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.

Report work at the front desk. Time flies and a new year is coming. In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now, let's sum up our work in 20xx.

First, the basic content of the front desk work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20xx 165438+ 10, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work.

Before working in XXX enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next step of the front desk.

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

The reason why the front desk is called "front desk" is that, before doing this job well, we must first have a correct understanding of this position, so as to better exert our potential, do it well and improve it. I don't think the front desk can be understood literally. It is just the facade of the company. As long as the appearance is beautifully decorated, it ignores its internal essence. This is precisely the most important thing. As the most intuitive embodiment of the company's overall image, the receptionist will leave a deep impression on callers and visitors, and their impression is not only on the receptionist, but also on the company as a whole, so the receptionist plays a very important role in the work process.

(1) The front desk is the centralized place for almost all information of the company and the main window for information circulation.

Through the front desk internship, new employees can quickly understand the internal organizational structure of the company, and also help to strengthen the understanding of new and old customers of the company. As a receptionist, I think the receptionist should pay more attention to listening, thinking and reading when dealing with this information, because only in this way can she respond quickly when she receives a certain information. For example, when listening more, pay attention to whether there are colleagues talking on the phone in the office. When a phone call comes in to find this colleague, we can quickly convey this information to the other party and make reasonable treatment according to the urgency of the matter. In thinking more, we should pay attention to the information we have observed and heard, and think more about handling the caller's information within a scale. ; In reading more books, we should always pay attention to the flow of people within the company.

(2) The customers at the front desk are complex and diverse.

From company bosses and important customers to water delivery workers and cleaners, there is only one marketing method for these different customers, and that is direct sales. Therefore, in the process of work, the front desk staff must pay attention to their words and deeds, because every detail they do represents the image of the company, so they should take every customer seriously and serve them with the same enthusiasm and thoughtful service, so that customers can leave a beautiful and deep impression on themselves and the company. In this process, I think it is very important to treat each other as equals, because it is very difficult to identify each other's identity at the first time in the process of work, especially in the process of making phone calls or communicating with visitors. Therefore, only by maintaining a warm and positive attitude and thoughtful service can we treat every customer perfectly and let both parties enjoy happiness in communication.

(3) The front desk work is complicated.

In these miscellaneous work processes, we should be good at summing up, be diligent in thinking, gradually improve ourselves in the process of continuous learning, and gradually program and integrate these complex things. It's easy to correct your mishandling in time and try not to make the same mistake again. In fact, these things are easy to say, but it is not easy to really do this in practical work. Therefore, in the process of follow-up work, we should also pay attention to follow up ourselves. When doing a lot of things, we should consider the problem from the other side's point of view and try our best to satisfy our customers!

Front desk work report 4 The coming xxxx year is a full, busy and happy year. On the occasion of the end of this year and the beginning of this year, I stand on the podium where the old and the new times alternate, looking back on the past and looking forward to the future, and I can't help thinking a lot. In the past year, under the guidance of the group, with the care and help of department leaders, and with the friendly cooperation of colleagues, I have made great progress in my work and study.

First, strengthen business training and improve their own quality.

With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. The front desk is the core part of this facade. I know that my' responsibility is great' and my negligence will bring economic losses to the hotel. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and better provide quality services to our guests, which will make them overjoyed.

Second, "open source and reduce expenditure, control costs" starts with small things and starts with me.

"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel employees. When the HSE room is checked in, when the sales staff wants to show the guests around the room, we all use these abandoned welcome cards to install the keys, so as to reduce the use of welcome cards and save money for the hotel. The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit.

Third, strengthen their own sales awareness and skills to improve the rate of housing.

With the help of the training of department leaders, I learned some sales skills. How to quote guests, what kind of guests quote what room type? How to recommend a better room type for guests with reservations? Wait a minute. Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try to let them stay, even if it is UG. In order to strive for a higher occupancy rate.

Fourth, pay attention to the coordination between departments and get along well with colleagues.

Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments. So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.

In this year's time, I have grown a lot and learned a lot, but I also deeply realized and realized the shortcomings.

1, the service lacks flexibility and initiative, and is afraid of doing something wrong.

2. Encounter unexpected events, lack of good psychological quality, unable to calmly deal with problems.

In the reception of a large conference team, you can't control the room well.

The new year is about to begin, and I will work hard under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.

It's been more than two months since the front desk work report came to Xinfu, and the details of working here are vivid. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself!

In the early stage of coming here, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life! I was right to come here. There are many choices in life. How to make the right choice? In fact, you just need to understand what you want this time. The new wealth gave me the opportunity to exercise my eloquence and let me know how to communicate well with others.

During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me who is careless, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs all our new rich employees to do!

Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work!

Two weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I do now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property management fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!

The above is what I learned during my stay in Xinfu. I can't work just to study, but also to create value for the company. Although I came to Xinfu Service Center on May 14, 20xx, in order to further improve my quality and professional level, I made the following voluntary commitments:

1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.

2. When answering the owner's phone, ring within 3 rings, pick up the phone and report clearly: "Hello, this is Xinfu Property. What can I do for you? " Listen carefully to the reason why the other party called. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the owner in a calm tone, "Thank you, goodbye!" "

3. When calling the owner, after answering the phone, take the initiative to greet the other party, "Hello, this is Xinfu Property", use honorifics to confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.

4. The owner went to the service center for help or complaint, stood up when he entered the door, and greeted the owner with a smile: "Hello, what can I do for you?" Listen carefully and patiently to the problems mentioned by the owner, register completely and deal with them in time to ensure the return visit rate of 100%. When the host left, he stood up and said, take your time and welcome to come again! "

5, do a good job in the registration of keys in and out of borrowing, do a good job in the establishment, update and management of information in the region, so that the registration is perfect, accurate and without omission.

6. Be proficient in the procedures of occupation and decoration, and do a good job of registration.

If you can't voluntarily do the following punishment according to the above, you will be fined 100 yuan, clean the whole corridor and use the off-duty time!