Traditional Culture Encyclopedia - Hotel franchise - How to write the daily work plan of the cleaning staff?

How to write the daily work plan of the cleaning staff?

Article 1 1, do a good job in the overall quality construction of the cleaning group.

Strengthen the ideological education of employees, so that every employee can realize that "the ocean is my home", "we are all a whole" and "the honor and disgrace of cleaning is the honor and disgrace of all of us". Pay close attention to employees' service consciousness, establish "owner first, service first", let every employee put himself in the shoes of residents in service-"think what residents think and worry about their worries", so that residents can deeply feel the warmth of home. At the same time, we also pay attention to learning some professional skills and knowledge, because only by continuous learning and continuous progress can we strive for development.

Second, further improve the rules and regulations of the cleaning group.

Strictly regulate the daily work and code of conduct of each employee with relevant regulations, so that each employee can realize his own shortcomings and actively seek improvement.

Third, launch the "fixed-point service" plan.

Since the implementation of "fixed-point service", the cleaning group has provided fixed-point service according to the specific requirements of the management office through its own continuous efforts, further narrowing the distance between residents and us.

Fourth, cooperate with Dayang to complete various services.

Abide by the instructions issued by the management office, so that the cleaning service can be successfully completed, provide a clean environment for the residents, and always do things in detail to ensure the smooth handover of the house.

Five, gradually standardize the management of cleaning supplies.

In response to the call of Ocean Company to save energy and reduce consumption, the cleaning group regularly checks and cleans all equipment in daily work according to its own actual situation, thus reducing the maintenance times caused by inadequate equipment maintenance; Every cleaner should turn off the lights when people are walking, turn off the tap in time when water is not used, and start from small things to save money for Ocean Company as much as possible.

Six, pay attention to the prevention of safety accidents and awareness training.

Under the organization of the management office, the fire safety knowledge was trained and assessed, and the correct use of various electrical appliances was explained under the guidance of the maintenance personnel of the mobile base, which further improved the awareness of danger prevention of each employee.

Seven, standardized management of family health of employees in residential areas.

In order to make every household have a good living environment, the cleaning group has supervised the hygiene of each floor. Ensure that the vacant rooms are not polluted, and the garbage on other floors is cleaned at any time, without graffiti.

Eight, cooperate with the property management office to complete the internal inspection work.

In order to better meet the inspection of the competent department of ocean-going shipbuilding, the cleaning staff carried out detailed cleaning and maintenance work on all links. Ensure that there are no cobwebs, mosquitoes and flies, metal equipment, stains, dead corners and garbage everywhere on the ground. Secondly, sort out the post records and make up the deficiencies.

Nine. Looking back on the work practice in the past year, we have improved in all aspects compared with the previous year. However, in the face of the continuous improvement of Party A's requirements for our professional skills, we still have many shortcomings, mainly in the following aspects:

1, the mastery of professional skills is not comprehensive enough. We are not complete in the method of cleaning knowledge.

The thorough cleaning of the surface left a hidden danger for possible mistakes in future work. We will continue to learn in our future work and strive to enrich our knowledge, paving the way for the smooth development of our future work.

In view of the above shortcomings, the cleaning team will focus on strengthening the study of professional skills and knowledge in the coming year, and strengthen the service standards of all employees, so that our "personalized service" can develop better and meet the different needs of Party A, and a cleaning team with strong professional performance and warm and thoughtful service will repay Party A's attention to us, so that our big family will continue to prosper and grow.

extreme

In 20xx years, under the strong support of the group leaders and the correct leadership of the property management company manager, the cleaning department continued to grow and work hard, adhering to the company purpose of "your satisfaction is our eternal pursuit" and * completed the task. In the year of 20xx, in addition to doing our own work as always, and strengthening the concept of "service", we should also develop our own working ideas. This year, our department will focus on the following aspects:

1. Improve various management systems and form a supporting assessment and supervision mechanism. 17 will revise and improve various management systems on the original basis, change the passive state of "people managing people" in the past, and thus move towards a benign track of "systems managing people and systems restraining people". Further strengthen the management of people and refine and quantify the working standards, so that on the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it facilitates the assessment and supervision of supervisors and reduces personal subjective factors. In the work, it is more conducive to the future work to adhere to the "five-fixed" policy of "staffing, posts, timing, calibration and tasks" and take effective measures for specific work, strengthen the management of operators and optimize the personnel structure.

2. Establish a service brand. The establishment of service brand is conducive to the visibility of enterprises, but also to the visibility of a department, to improve the influence of the department and enhance the cohesion of the department. At present, we provide housekeeping services for the owners based on the principle of "cleaning one household, cleaning one household and satisfying one household", which has won the praise of the owners and established a good image in their hearts.

3. Determine two work objectives. That is to say, it can reach the hygienic standard of Grade A property in Qingdao and achieve the purpose of economic benefit. According to the orientation of the community and property services, our cleaning department will make unremitting efforts to create a first-class living environment for the owners, strictly implement the hygiene standards of Grade A properties, and strive to become one of the top ten property companies in Qingdao. While doing a good job in cleaning, we should do a good job in waste purchase and domestic service, minimize staff attrition and increase efficiency, and improve property economic benefits.

4.* A domestic service company. On the one hand, due to the different quality of our cleaning staff and the different quality of work, the effect of domestic service is also different; On the other hand, the current form of rotation is not convenient for personnel management. * Domestic companies can also extract certain service fees while ensuring service quality and standardizing internal management.

5. Establish a garbage transfer station. With the increase of occupancy rate of owners, there are more and more garbage in residential areas, and the removal and treatment of garbage is an important part of cleaning work. It is hoped that with the strong support of the group leaders, the transfer station will be established as soon as possible.

6. Unity, integrity and indivisibility of cleaning and greening. Cleaning and greening are all part of community environmental management. Without cleaning, the community will be dirty, chaotic and poor. Without greening, there would be no flowers and trees in the community. If they belong to different departments, there will be contradictions, mutual accusations and disputes between them years ago. It is suggested that the two should be merged into the Ministry of Environment.

Tisso

(1) In order to create a good learning environment, we should have regular health check-ups at least twice a week, and cooperate with the regular check-ups of the school life department. Timely feedback the problems found in our inspection to the squad leader and members of life, do a good job of communication and solve problems.

Seriously assist teachers to help children stabilize their emotions, because the first step for children to enter kindergarten from home is the most difficult, and children's emotional instability will have a sense of resistance to kindergartens and teachers. Therefore, to turn the sense of conflict into a sense of belonging, we must first stabilize children's emotions and make them like kindergartens and teachers.

In 20xx years, under the strong support of the group leaders and the correct leadership of the property management company manager, the cleaning department continued to grow and work hard, adhering to the company's purpose of "your satisfaction is our eternal pursuit" and successfully completed the task. In the year of 20xx, in addition to doing our job well and strengthening the concept of "service" as always, we should also develop our working ideas. This year, our department will focus on the following aspects:

2. Establish a service brand. The establishment of service brand is conducive to the visibility of enterprises, but also to the visibility of a department, to improve the influence of the department and enhance the cohesion of the department. At present, we provide housekeeping services for the owners based on the principle of "cleaning one household, cleaning one household and satisfying one household", which has won unanimous praise from the owners and established a good image in their hearts.

3. Determine two work objectives. That is to say, it can reach the hygienic standard of Grade A property in Qingdao and achieve the purpose of economic benefit. According to the orientation of the community and property services, our cleaning department will make unremitting efforts to create a first-class living environment for the owners, strictly implement the hygiene standards of Grade A properties, and strive to become one of the top ten property companies in Qingdao. While doing a good job in cleaning, we should do a good job in waste purchase and domestic service, minimize staff attrition and increase efficiency, and improve property economic benefits.

4. Insert a domestic service company. On the one hand, due to the different quality of our cleaning staff and the different quality of work, the effect of domestic service is also different; On the other hand, the current form of rotation is not convenient for personnel management. Plug-in housekeeping companies can also extract certain service fees while ensuring service quality and standardizing internal management.

Educate children to do their own things and cultivate their self-care ability. Let the children eat by themselves. Teach children to try to take off their clothes and shoes and learn to do what they can.

5. Establish a garbage transfer station. With the increase of occupancy rate of owners, there are more and more garbage in residential areas, and the removal and treatment of garbage is an important part of cleaning work. It is hoped that with the strong support of the group leaders, the transfer station will be established as soon as possible.

6. Unity, integrity and indivisibility of cleaning and greening. Cleaning and greening are all part of community environmental management. Without cleaning, the community will be dirty, chaotic and poor. Without greening, there would be no flowers and trees in the community. If they belong to different departments, there will be contradictions, mutual accusations and disputes between them years ago. It is suggested that the two should be merged into the Ministry of Environment.

Establish and improve the voice service system, increase the publicity of the hotline, and push the hotline to the society in various forms, so that many customers can fully understand the powerful supporting functions of the company's voice service system, thus improving their market competitiveness and realizing customer satisfaction.

(three) to carry out a major inspection of system security work. The purpose is to supervise and inspect the implementation of work tasks throughout the year, complete the implementation of the meeting spirit of the head office, check the routine work of safety prevention, cheer up the spirit, and do a good job every month after the start of the year.