What matters should be paid attention to in hotel management practice?

Let me tell you some characteristics of the excellent interns I have met.

Basic manners and etiquette (always greet guests and colleagues with a smile), good sense of service (never say no to guests, never argue with unreasonable guests, and invite your boss once you feel that you can't handle it. Of course, guests should not be allowed to take advantage of themselves. There are few unreasonable guests, and most of them are very polite.

Love the service industry, can bear hardships and stand hard work (for example, the morning shift of full-time restaurant starts at 06:00, and the breakfast guests are about 300. It's basically all morning. Hello. Bye. what can I do for you? I want to close the table and set the table. I can't stop for a moment.

Enterprising and eager to learn (there are many hotel trainings, and many people are unwilling to attend because they are tired from work. English training, service skills training, hotel knowledge training, menu and wine list training are all basic training for better work.

Attitude is very important, you should learn to respect and obey, and always report or react to your immediate supervisor if you have any problems (your foreman or supervisor is not a manager, and you can only find a manager if your immediate supervisor can't solve or has serious problems, so that you won't go beyond the level); Never be negative, face any work and people positively. If you can't solve it, you can't give up, ask for help or report to your boss. You need to attend meetings of other departments (such as intern meetings, employee care meetings, etc.). ), and ask your boss for advice before speaking in public, which can avoid many problems.

I hope I can help you.