How to manage a hotel? What experience do you have?

Hello, I have a lot of experience in hotel management. I'll list some below, hoping to help you.

1. Without high-quality managers, there will be no high-level service quality.

The service quality of the hotel is maintained and improved by employing people. It is wrong to punish employees without teaching, and it is also wrong to be unkind. We should handle the relationship between human feelings and managers.

3. The key for managers is to develop a good work style. If this kind of work is done with a solid, compact and in-depth style, good results will be achieved.

Don't complain that there are few customers and business is difficult. The key depends on whether the service we provide to the existing guests is enough.

The supervisor's work is an important part of hotel management. The supervisor can do nothing but say. Managers should pay more attention to the management of supervisors, formulate more detailed standards and adopt more scientific management methods.

6. The working feature of the hotel is how to organically combine tangible equipment with intangible services.

7. It is normal for people to flow, and it is inevitable for others to dig people. The key is how to improve the quality of employees according to the social reality, how to ensure that people take a group, love the cloud-mall in the air, cultivate a group, grow a group, and take training backbone and technical leaders as their perennial work; As a manager, we should constantly improve the art of leadership, think carefully about problems, pay attention to working methods, know more about employees' psychological activities, analyze more, ventilate more and study more.

8. Service quality and management level are reflected in every little thing. Every expression and every action reflects our sense of service. To have a good service quality, we must first have a good work style and a good ideology.

9. Hotel management is based on guest complaints, or it can be said that hotel management is based on the analysis and summary of quality accidents.

10, hotel work is actually not complicated, hardware+software+coordination+quality = quality.

1 1. In hotel management, we often say that the guests are always right, but in fact 100% is not always right. The question is whether we can give the "rights" to the guests when the contents of the complaint are inconsistent with the facts. This "right" reflects the quality of hotel staff and our service level, so as not to offend guests and safeguard the interests of the hotel.

12. The appearance of each employee represents the style of the hotel. Realize that your performance in the hotel is no longer an individual, but the whole hotel.

13, "Never offend guests" is an ironclad principle in the service industry. Every move, every smile, every word and deed must conform to professional ethics.

I believe that after reading these contents, you will definitely feel something, and if so, you will be encouraged to change.