How to train the training plan of express hotel engineering department? Thank you. Better have a complete one. Thank you.

1, through the training of employees' professional ethics and hotel awareness, improve employees' ideological realm and establish the consciousness of "customer first, service first". In this way, the employees of the engineering department can truly achieve civilized, safe and civilized construction in their work, and will give priority to ensuring the normal business and smooth customer service of the hotel in any place, and complete the work tasks with high standards and high quality.

Attachment:-What is hotel consciousness?

Hotel consciousness is a kind of values and professional norms with professional characteristics, which is produced, formed and developed in hotel management activities.

-What are the aspects of hotel awareness? What is its core?

Hotel consciousness includes: guests, courtesy, professional ethics, overall coordination, cost, safety, equipment maintenance, self-cultivation, role, law, management, market competition, innovation, quality and training. Among them, the core is the guest consciousness.

2, make employees familiar with the rules and regulations of the hotel. Make clear your job responsibilities, understand the hotel's regulations on your job responsibilities, rights and interests, as well as the requirements for code of conduct, attendance, gfd, etc., and make clear who your superiors are and the specific contents of the reporting system, so as to strictly abide by them in future work.

3. Let employees master the operation process and safety regulations of this position (those who need to hold certificates can only take up their posts after receiving training and obtaining employment certificates), and improve their technical skills and quality. So that every employee can achieve "four skills" for the equipment and facilities he is responsible for: knowing how to use, maintaining, checking and analyzing, and troubleshooting.

4. When employees face sudden equipment failure or emergency (such as water and power failure), they know how to deal with it at the first time, so as to minimize the impact of the accident on hotels and customers.

5. Through the training and assessment of employees at different levels, master the skill level of employees and form a multi-level human resource reserve of the department.

(2), how to do a good job of engineering personnel training.

1, leaders attach importance to it, have a clear purpose and make a good training plan.

As a department manager, we should first correctly understand the important position of training in department management and attach importance to the development of training in the department.

-According to the management needs of hotels and departments, define the training objectives at all stages and levels, and make long-term plans and short-term arrangements suitable for departmental training with reference to the training experience of hotel engineering departments at home and abroad.

Formulation of long-term training plan:

(1), determine the training objectives;

(2) Formulate training programs and forms;

(3) Arrange training time;

(4) Training expense budget;

(5) Determine the method of training effect evaluation.

Formulation of short-term training plan:

(1), determine the purpose;

(2) Formulate the outline and duration of the training plan;

(3) Make the training schedule and design the learning form;

(4) Formulate control measures;

(5) Draw up examination questions.

2. Arrange employees reasonably and implement the training plan.

Defining the training purpose and setting the training plan and content is only the basis of departmental training. The key to doing a good job in training is to do a good job in implementation.

(1), make employees aware of the necessity of attending training.

Through training, employees can really feel their improvement in ideology, business skills and adaptability. Let everyone be more handy in their work and in a more favorable position in the competition, so as to fully realize the importance of training and the training opportunities provided by enterprises are one of the benefits provided by enterprises, and let employees participate in training from "I want to learn" to "I want to learn".

(2), the department manager to grasp the implementation of the training work, the responsibility to the people.

It is necessary to supervise the training objectives, the formulation of plans, the organization and implementation of training work, the evaluation of training quality, the information feedback on the application effect in the actual work after training, and the improvement of training work according to the feedback information. Relevant work and responsibilities should be implemented at all levels and unremittingly.

(3), arrange employees to participate in training should be classified, hierarchical and reasonable arrangement.

There are many professional jobs in the hotel engineering department, and each job has different professional knowledge, equipment and facilities, operation specifications and emergency treatment. Even employees of the same type of work have different technical level and problem-solving ability, which requires that the staff training of hotel engineering department must be targeted, classified and arranged at different levels, and can not be in the form of going through the motions, otherwise it will only waste time and have little effect. At the same time, we should also pay attention to arranging employees.

(4) The effectiveness of training should be evaluated from two aspects:

First, make a check at the end of the training to see if you have remembered and understood the training content. Passing the exam means that employees can obtain post qualifications and receive further training. The training and assessment results of each employee should be recorded in the employee's personal file as one of the bases for evaluating the employee's ability. If conditions permit, it is suggested that the examination results should be linked to the bonus subsidies of employees, so as to further reward the advanced and encourage the backward.

Second, after the training, whether the employees who have participated in the training can apply the skills mastered in the training to practical work. Employees with good application results prove that they can master the training content well and improve their abilities. These employee departments can focus on training, continue to give opportunities for further study, and gradually train him into the technical backbone of the department until the management personnel.

3. Constantly sum up and innovate, improve and improve.

The training of hotel engineering staff cannot be inconvenient all the year round. With the development of hotels, the change of departmental personnel, the increase of power system running time and the renewal of equipment and facilities, the requirements for employees, the operating norms of power system and the maintenance skills of equipment will change, which requires the training of departments to be improved to adapt to the changes in the situation, and the existing training of departments may be insufficient. As a department manager, you must be clear about this, and listen to the feedback extensively and summarize it constantly.

(3) The main contents and training methods of hotel engineering training.

1, orientation training for new employees

(1), this work is mainly undertaken by the full-time training department of the hotel.

(2), the training content is mainly the basic knowledge of the hotel, should include:

Hotel introduction? Basic hotel management system (such as employee handbook, attendance system, reward and punishment system, request and report system, gfd requirements, etc.). )

Hotel awareness? Polite? Professional ethics? Safety and fire protection? language

(3) Training and attending classes are the main forms.

2. Induction training for new employees

(1), this work is mainly undertaken by departments and national professional and technical evaluation institutions;

(2), the main contents of the training should include:

Department introduction? Post responsibility system? Post discipline

Basic knowledge of professional posts (if you need to work with certificates, you should arrange to participate in the training and examination of the national professional post qualification certificate, and you can arrange work only after obtaining the post certificate through the examination).

Basic operating procedures for post work? Safe operation and fire fighting system? rotation/relay system

(3) Class training is the main form.

3, on-the-job training

(1), the hotel engineering personnel training is mainly on-the-job training, which is the responsibility of the department.

(2), the training content should include:

professional knowledge

Equipment maintenance specification

Common faults of important equipment and their maintenance and handling skills

Accident emergency treatment scheme

Hotel consciousness and civilized construction

Safe construction and fire fighting

Coordination and communication skills at work

Professional ethics and social morality

Basic knowledge of management

How to train new employees

Work summary and accident analysis

(3) The training methods are diverse and flexible, and each department can adopt different training methods according to the actual situation, so as to achieve better training effect:

Centralized teaching

Bring the new and the old, and bring the new and the good.

Instead of training by doing (integrating the training content into daily work and achieving the training purpose through practical operation).

Pre-shift and post-shift meeting (see sewing needle, do a good job in training)

Cross-training (exchanging jobs between different types of jobs for work and training, so that the trained employees can specialize in multiple skills and make a good reserve for the human resources of the department).

Work summary analysis meeting.

Retraining of old employees (organize retraining for the contents of previous training to deepen the impression and improve work skills).

4. Training abroad

(1), hotels and departments are responsible for organizing the implementation.

(2) The training content is selected according to the present management and future development needs of hotels and departments. After the training is completed, you can take what you have learned back and teach it to other colleagues and apply it to your work.

(3) Ways include going abroad for inspection and arranging for further study in domestic or foreign professional schools.

Step 5 train yourself

Employees choose their own training content and training methods according to their own work and development needs.

Improve their comprehensive quality through training.