Contents of hotel organization and management

Hotel organization and management is actually to manage the division of labor and cooperation of all hotel members.

Organization determines the overall function of the hotel and restricts the efficiency and effect of hotel management. At present, the relatively common problem of backward management of hotel enterprises in China is largely caused by unreasonable organization. Specifically, the contents of hotel organization and management include the following four aspects:

1, according to the actual situation of the hotel and the target requirements of the plan, establish a reasonable organization and staffing.

2, according to the nature of the hotel business division of labor, determine the responsibilities, rights and interests of various departments and positions and supervise them.

3. Clarify the subordinate and cooperative relationship between superiors and subordinates, peers and individuals, and form the hotel's command and work system.

4. Establish and improve various rules and regulations to maximize the organizational efficiency of the hotel and ensure the completion of the hotel plan.

Hotel organization and management system:

1, General Manager Responsibility System: This system is widely used in hotel management at present. It means that the general manager is not only the person in charge of hotel management, but also the legal representative of the hotel. The general manager is fully responsible for the operation and business of the hotel, and establishes an organizational management system headed by the general manager according to the decision of the superior competent department or the shareholders (employee representatives) meeting.

2. Economic responsibility system: that is, aiming at the double benefits of hotel management, realizing the unity of the interests of the state, hotels and individuals. On the one hand, according to the principle of combining responsibility, right and benefit, the economic benefits of the hotel can be realized. On the other hand, hotels should bear economic responsibility for the country in accordance with relevant national policies, laws and regulations, and pay attention to realizing social benefits.

3. Post responsibility system: that is, the hotel stipulates the responsibilities, operating standards and authority of each post and personnel. First of all, it is necessary to set up posts reasonably and make clear the workload of each department and post and the relationship between them; Secondly, clarify the responsibilities, service procedures, service standards and requirements of managers and waiters at all levels.

4. Employee Manual: the code of conduct that all hotel employees should abide by. The main contents include: general rules, organization and management, labor management, store rules and regulations, employee welfare, reward and punishment regulations, safety rules, etc. It stipulates the rights and obligations of all hotel employees and is the "fundamental law" of the hotel.