The correct way to handle a guest who falls in a hotel

Legal analysis: When a hotel guest is seriously injured within the hotel, the supervisor on duty of the security department immediately cooperates with the assistant lobby manager to check on the guest’s injury and comfort the guest, and notify the human resources department (manager on duty) immediately During the shift, the manager on duty must be notified) and the scene should be photographed to collect evidence. After receiving the report, the human resources department immediately reported the case to the insurance company and sent the customer to the hospital for treatment.

Legal basis: "The People's Republic of China and the Civil Code"

Article 990 Personal rights are the rights to life, body, health, and name enjoyed by civil subjects rights, name rights, portrait rights, reputation rights, honor rights, privacy rights and other rights.

In addition to the personality rights stipulated in the preceding paragraph, natural persons enjoy other personality rights based on personal freedom and personal dignity.

Article 991: The personality rights of civil subjects are protected by law and may not be infringed upon by any organization or individual.

Article 992 Personal rights may not be given up, transferred or inherited.

Article 993: Civil subjects may license their name, title, portrait, etc. to others for use, except where permission is not allowed in accordance with legal provisions or based on their nature.