Reception work summary

Summary of front desk reception work (selected 9 articles)

Time flies, and a period of work has ended. During this period, I believe everyone is facing many challenges, and Having gained a lot of growth, it’s time to carefully write a work summary. How to write a work summary to maximize its effect? The following is a summary of the front desk reception work that I compiled for everyone for your reference. I hope it can help friends in need.

Summary of Front Desk Reception Work 1

First of all, in terms of professional skills, under the strict teaching and supervision of the master, I was completely unfamiliar with the job responsibilities and content from the beginning. Gradually understand and become familiar with it, from reading the "Front Desk Service Operating Standards" to actual operations, from "behind the scenes" to "in front of the curtain", which is not only an improvement in one's own skills, but also a manifestation of responsibility for the guests. Among them, all the old employees have taken the trouble to provide me with help, and I would like to thank you all from the bottom of my heart. Every time I receive a customer or answer a phone call, it is a new challenge for me. Without rich reception experience and unfamiliarity with the business, I obviously have the disadvantage of low work efficiency in actual operation, and my operation is also slightly stiff.

Secondly, what impressed me deeply was the corporate culture of xx. Various types and levels of skills and hotel culture-related knowledge training allowed me to see that an enterprise in progress is not only a company The incentive system is also an opportunity for self-improvement. In addition, the salary system of Golden Bay is also one of the areas that I am very interested in. The flexible scores and points, as well as bonuses, not only bind the salary to personal performance and development potential, but also fully consider the hotel's occupancy rate. and business conditions. There is also something called "problem-solving culture", which is the ability to provide knowledge to help customers solve problems. "Golden Key" is a typical example, and it is also what I focused on during this internship. Satisfaction plus surprise, completing impossible tasks.

From another perspective, xx Hotel has deficiencies in hardware facilities. It has been more than ten years since its opening. The guest rooms are slightly narrow and the facilities are aging. Although some guest rooms have been renovated. It is decorated, but the layout is difficult to change. I believe that the only way to make up for the shortcomings of the hardware facilities is by providing better services to guests. Furthermore, through the internship at the front desk, I found that employees are highly mobile, especially employees from other places. Perhaps this is a common phenomenon in hotels, but this will inevitably cause the loss of talent and waste of resources, requiring the hotel to invest more time. and energy to continuously train new employees. Summary of Front Desk Reception Work Part 2

Time flies, and before we know it, a new year is ushering in. In the past XX years, with the care and help of the company leaders and colleagues, I have successfully completed the corresponding work. Now I will make a summary of the work in XX.

1. Front desk reception.

From January to July XX, I worked as a front desk receptionist. The receptionist is the first person to show the company's image. At work, I strictly follow the company's requirements, wear work clothes, and treat everyone with enthusiasm. Visiting customers and guiding them to relevant offices provides convenience for leaders and customers. In the past year, we have received a total of about 1,000 users.

2. Conference reception.

1. Reception of external meetings

Participated in the reception of Shenzu Unicom’s provincial financial meeting, operation and maintenance department work meeting, human resources supervision training meeting, provincial g network operation department work meeting, Shenzu Large-scale meetings such as the business analysis meeting held jointly by the branch and the Shenzu Branch ***. In such external meetings, the venue is strictly arranged according to high standards of meeting needs, actively coordinates hotel-related matters, and provides good services during the meeting. In this process, I learned more about how to treat people, serve gifts and other related knowledge, and accumulated a lot of experience.

2. Internal meeting management

Reasonably arrange meeting rooms according to the needs of each department to avoid meeting conflicts, and pay attention to relevant registration, as well as the hygiene maintenance of the meeting room and public items Follow-up inspections and other work to provide better services to the staff of the department. In the past year, *** has arranged more than 500 internal meetings.

3. Video conference management

When convening a headquarters or provincial video conference, according to the notification requirements, open the video system on time half an hour in advance to ensure that the conference is accessed on time. This year there is no An example of meeting delay occurs; when convening a meeting between counties and districts, make a meeting reservation in advance and call each terminal to ensure that each county and district can participate in the meeting normally.

3. Expense reimbursement and contract entry.

In this regard, in strict accordance with the company's requirements, reimbursement documents will be collected on Monday, signed by the leader on Tuesday and entered into the ERP system, and registration will be done. Over the past year, more than 1,000 reimbursement documents have been entered. Entered more than 20 contracts.

4. Comprehensive affairs work.

In July 20xx, due to department personnel changes, I was transferred to the office to engage in public security inquiries, external document signing, trade unions, office supplies, canteen management, etc. Later, he took over the work of information collection and compilation, meeting minutes, China Unicom Window, and administrative database management.

By the end of November, *** had received about 300 inquiries from the public security, with a warm attitude and in strict compliance with company regulations. Send and receive about 90 external documents, uploading and delivering them in a timely manner without delays or delays. Submitted 20 pieces of information and edited 2 issues of China Unicom Window.

Do a good job of registering and warehousing small fixed assets such as laptops and desktops, promptly contact the maintenance outlets to perform computer maintenance and repairs, strengthen communication with them, and request us to provide backup machines to avoid delays in normal operations Work.

5. Other work

While completing their own work, they conscientiously completed the random tasks assigned by the leadership, actively participated in various activities organized by the company, and assisted leadership colleagues in preparing for the first employee meeting sports meeting; won the first place in the Shenzu Unicom Integrity Speech Competition; won the third prize in the Shenzu Unicom Integrity Speech Contest. Currently, we are actively preparing for the program summary, selection, and performance of the xx cultural show.

6. Shortcomings in work

Insufficient initiative in work, less communication with leaders, and insufficient consideration and detail when encountering problems. Lack of writing skills, and failure to capture the company’s information highlights in a timely manner during the information submission process resulted in low information quantity and quality, affecting the company’s information ranking in the province.

7. Work Plan for XX Years

1. Strengthen self-study, combine with the actual situation of the General Department, consider more details, follow the leadership intentions, coordinate internal and external relations, and be more responsible for the leadership Share worries and solve problems.

2. Actively learn from the conference reception experience of other units, hotels, etc., improve the reception level, and enhance the company's image.

3. Do a good job in trade union work, launch meaningful activities, strengthen communication and exchanges, and continue the "Trade Union Warmth" activity.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-price dining environment.

The XX year is about to pass, and the XX year full of challenges and opportunities is coming. In the new year, I will sum up experience, overcome shortcomings, strengthen learning, and contribute my meager efforts to the development and growth of the company. force. Summary of Front Desk Reception Work Part 3

In the more than half a year since I joined the company, with the care of all leaders and the help of all my colleagues, I quickly adapted to my job, devoted myself to my work, and fulfilled my duties. The work situation in the past six months is now reported as follows:

1. Work content:

1. Responsible for the cleaning and documentation of the offices of the three CEOs;

2. Answer and transfer phone calls and receive visitors;

3. Responsible for sending and receiving electronic documents of the design department;

4. Responsible for sending and receiving fax documents;

< p> 5. Responsible for the distribution of company documents and letters;

6. Responsible for the collection, filing and arrangement of books in the library;

7. Keep meeting minutes;

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8. Responsible for the purchase of daily necessities for the company;

9. Manage various office supplies, use them rationally and improve efficiency, and promote frugality;

10. Statistics Check attendance every month and make a salary sheet;

11. Count the number of people eating every day and make a meal statistics sheet;

12. Other work, etc.

2. Work Report

The administrative department is the company’s comprehensive management department. The characteristics of clerical work are that everything is trivial and complicated.

1. At work, I always adhere to a diligent, pragmatic and efficient work style, and do a good job in essential work;

2. In terms of ideology, I obey leadership assignments and do things regardless of gains and losses. Don't be picky;

3. In terms of attitude, always pay attention to your speech and behavior. The front desk is the window of the company, and never affect the company's image due to your own fault;

4. In life, I adhere to a modest and simple style, position myself correctly, respect leadership, unite comrades, treat others with sincerity, and correctly handle relationships with colleagues.

3. Existing problems

After half a year of work, I have clearly seen that I still have many shortcomings, mainly due to physical reasons, which affects my enthusiasm for work and does not do enough. Positive, hope to improve in the days to come, and strive to do a better job. Front desk reception work summary 4

Time always flies by. During the three months of working in the company, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment and the new job of the front desk. position, conscientiously performed their job responsibilities, and worked hard to complete various tasks. The study and work situation in the past three months are summarized as follows:

1. Work content

In these three months, I used methods such as watching, asking, and learning, Initial understanding of the specific business knowledge of the company's front desk clerk. First, let’s summarize all my specific work content:

1. Responsible for answering and transferring calls at the front desk, doing a good job in incoming consultations, carefully recording important matters and communicating them to relevant personnel without omissions or delays; < /p>

2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service standards, and maintain good etiquette and courtesy;

3. Responsible for the sanitation and cleanliness of the company's front lobby Place tables and chairs and keep them neat and clean;

4. Send documents to leaders at all levels, sign for documents, send and receive newspapers and periodicals;

5. Print and copy office documents, send and receive faxes, Make office forms, etc.;

6. Contact the company's project department personnel, send and receive internal company documents;

7. Other tasks arranged by the leader for delivery.

2. Work Harvest and Experience

(1) Learn in practice and strive to adapt to the work. This is my first job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company’s operating model and work processes. Thanks to the patient guidance and help of my leaders and colleagues, I was able to learn in a short period of time. During this time, I became familiar with the work content of the front desk and the functions of various departments of the company. It also allowed me to quickly complete the transition from student to staff. It is said that the front desk is the window for the company's external image. In just three months, I have gained a new understanding and understanding of this sentence. When receiving guests from the company, I must greet them with courtesy, answer and transfer phone calls in a kind manner, handle daily affairs in the office building carefully, and treat my colleagues with humility and sincerity...Everything makes me learn at work, and I am learning. progress and benefit a lot.

(2) Learn the company’s corporate culture and improve yourself. Only when I joined the Sino-Great Wall Group did I truly understand the connotation of the ten words "diligence, professionalism, confidence, vitality and innovation". I felt this culture from the dedication of leaders and colleagues. In such a good working atmosphere , I will also use these ten words as a guideline to ask myself to devote myself to work with a positive and optimistic work attitude, do my job well in a down-to-earth manner, discover deficiencies in my work in a timely manner, communicate with the department in a timely manner, and listen carefully Listen to the opinions of leaders and colleagues, strive to do a good job, and be a qualified and competent employee. This has always been the goal and direction of future work efforts.

(3) Expand your knowledge and constantly improve yourself. Three months of work has also given me a sense of crisis. During my work, I will receive some information and more professional consultation calls from customers, so relying solely on the knowledge I have now and my understanding of the company is not enough. I think in the future You should also constantly recharge yourself in your work, broaden your knowledge, and reduce gaps and mistakes in your work.

When I first enter the workplace, it is inevitable that I will make some small mistakes that need to be corrected by my leaders; but as a lesson from the past and a teacher from the future, these experiences have also made me mature and consider more comprehensively when dealing with various problems to prevent similar mistakes from happening. .

3. Future Plans

During this period of work, I have learned a lot and gained a lot of insights. I am very grateful to the company leaders and colleagues for their care and help. Seeing the company I am deeply proud of the rapid development of the company. In the future work, I will work hard to improve my self-cultivation and connotation, make up for the deficiencies in my work, constantly sum up experience in new learning, and do a good job with a humble attitude and full enthusiasm. My own job is to give full play to my potential and contribute to the construction and development of the company! Summary of Front Desk Reception Work Part 5

Time flies, and the new year is coming soon. In the coming 20xx years, with the care and enthusiasm of the company leaders and colleagues, I successfully completed the corresponding work at the front desk. Now we will summarize the work in 20xx.

1. Basic content of front desk work.

The front desk job is a position that requires patience and responsibility. A passionate and positive work attitude is very important. In November 20xx, I started working as a front desk receptionist. I know that the receptionist is the first person to show the company's image. At work, I strictly follow the company's requirements, wear work clothes, and have handsome features. Treat every visiting customer with enthusiasm and enthusiastically guide them to the relevant office. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen patiently to the customer's inquiries and answer them accordingly to the best of your ability.

2. Experience and lessons learned from front desk work.

Before working in xxx company, although I had experience working as a receptionist, I still need to continue to learn and work hard. For example, in terms of overall quality, responsibility and professionalism need to be further improved, and the service concept needs to be further deepened. During my work, I learned how to communicate better and how to be down-to-earth and proactive.

3. The next step of the front desk work.

Based on my love for reception work, I will strictly require myself not only to abide by the company's relevant work systems, but also to treat work more actively and down-to-earth. Strive to improve the quality of work and strengthen the sense of responsibility and professionalism for work. I will further and better demonstrate my strengths, overcome my shortcomings, and use my strengths to avoid weaknesses. Unite with the company and colleagues to create better work performance for the company! Front Desk Reception Work Summary Part 6

The past 20xx year was a fulfilling, busy and happy year. On the occasion of the arrival of the New Year, looking back on the journey, in the almost one year since I came to our x school, as a newly hired employee, with the care and help of our front office department leaders and colleagues, I have grown from I knew nothing about receptionist work at the school and now I am able to work independently. From being afraid to speak to being able to communicate with customers freely! I would like to sincerely thank the department leaders and colleagues who helped me, thank you! Now I will make a summary of the work of the previous year.

The front desk is the starting point for displaying the school's image and services. For customers, the front desk is the first step for them to contact our school, the first impression of the school, and the face of XX, which is very important. Therefore, the front desk represents the image of the school to a certain extent. At the same time, the school's service to guests starts from welcoming guests at the front desk. A good start is half the success. With an understanding of its importance, we must do our job seriously. Therefore, I have been strictly following the hotel's regulations in the past year. To sum up, it can be summarized in the following five aspects:

1. Like all other service industries, politeness and etiquette: how to keep smiling, how to greet guests, how to provide services to guests, and in the service The language to be used when dealing with customers, etc.

2. Pay attention to the image. The front desk is the first impression of the school and the face of the school. Therefore, our front desk staff must wear light makeup, work clothes, and treat guests with a good spirit, so as to maintain the image of the school and let guests understand and see the spirit of our Yibang. So as to leave a deep and good impression! Moreover, it is also conducive to the improvement of our own image and cultivation. Thus, it affects our future life.

3. Training of front desk business knowledge.

Mainly the daily work process, the daily work at the front desk is very cumbersome, including guest check-in and check-out, phone transfer, inquiry, information provision, luggage storage, and airport pick-up and drop-off information inquiry and verification. Inspection and verification of orders, room arrangement, handover work during shift handover, etc. Therefore, we must maintain a serious, meticulous work style and sense of responsibility at all times! So as not to cause a lot of inconvenience to guests and colleagues!

4. Front desk English, some front desk English skills are the basic requirements for each of our front desk receptionists, so that they can better serve guests from foreign countries. Regarding the reception in English, I thought it would not be a problem for an English major like me. However, when I received foreign guests later, many problems came up. For me, I have not been exposed to English for more than a year, and then I understood that I Many words are unfamiliar, and the names of many facilities and equipment in the school have never been exposed before. Fortunately, our school organized English training for receptionists, which enabled me to review and consolidate the words I had learned before. I also learned a lot of words that I had never been exposed to before, such as the names of many facilities and equipment. Through this kind of training, we understand that we should never forget to study and recharge ourselves at any time! Only through continuous learning can you make better progress and continuously enhance your abilities in all aspects!

5. Focus on the overall situation and do not care about personal gains and losses. Regardless of whether it is working time or vacation time, if the school has temporary assignments, I will obey the arrangement and actively cooperate without looking for reasons to shirk. As a member of xx, I will dedicate myself to the school. I actively participate in activities organized by the school to strengthen the relationship between colleagues and communication between departments. And learn more about the basic situation and business content of our school. Continuously lay the foundation for better work in the future.

In the past year, I have been deficient in many aspects. For example, I have some deficiencies in communication with leaders and colleagues, and I also have some deficiencies in my work. My colleagues suggested to me that I would be nervous when there are many guests. As the new year approaches, I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice! Because you and I realize our shortcomings, we have the opportunity to correct them. It also helps me a lot! Although the work at the front desk is sometimes relatively trivial, everything big and small must be done seriously. So I will do everything with my heart. Thanks to the department leaders for their teachings and the opportunity given to me by the company. I will study harder and work harder in the days to come! Front desk reception work summary 7

Unknowingly, it has been more than two months since I came to Taoyuan Jufengjingyuan. Looking back on my work experience in this month, the most important thing is experience and Harvest. The roles of the people around me have completely changed, and the way of getting along with them is completely different. Only those who have experienced it personally can understand this feeling. In the past two months, with the care and help of the leaders and the friendly cooperation between colleagues, I have made a lot of progress in my work and study.

The front desk reception is the starting point for displaying the company's image and services. For owners, the front desk reception is the first step for them to contact our company. It is the first impression of the company, which is very important. Therefore, the front desk reception represents the company's image to a certain extent. At the same time, the company's service to owners starts from welcoming guests at the front desk. A good start is half the success. With the understanding of its importance, I must do my job seriously.

1. Strive to improve service quality.

Answer every call carefully, memorize the extension number of each department, transfer calls in strict accordance with the company's guidelines and keep records. When the owner comes to handle business, I will always pay attention to maintaining a good service attitude and give a warm reception. Answer questions from owners tactfully. Carefully handle all business for each owner. Be welcoming with a smile, patient and meticulous, give warm reminders, etc. In my spare time, I will learn more about telephone skills and etiquette. Constantly recharge yourself to adapt to the company's rapid development.

2. Pay attention to the hygiene and image of the front desk.

Check your appearance, job image, and work completion every day, discover and correct your mistakes in a timely manner, and correct them immediately to achieve your goals.

3. Clarify the procedures for handling various businesses, and carry out collection, classification, recording and archiving.

Being familiar with the staff in each department will be of great help in future work.

Keep records of each owner's calls, repair reports, complaints and suggestions in a timely manner, and report relevant and important matters to the leadership immediately.

4. Focus on the overall situation and do not care about personal gains and losses.

Whether it is working time or vacation time, if the company has temporary task assignments, I will obey the arrangement and actively cooperate without looking for reasons to shirk. As a member of Yijia, I will dedicate myself to serving the company. Actively participate in activities organized by the company to strengthen the relationship between colleagues and communication between departments. And learn more about the company’s basic situation and business operations. Continuously lay the foundation for better work in the future.

The characteristic of front desk work is that everything is trivial and complicated. Although the work at the front desk is sometimes relatively trivial, everything big and small must be done seriously. So I will do everything with my heart. Thanks to the company for giving me the opportunity. I will study harder and work harder in the days to come! I sincerely hope that my leaders and colleagues can give me more help and supervision so that I can make greater progress. Clarify your own development direction, understand yourself correctly, and correct your shortcomings. Listen carefully to the honest opinions of others. Work harder, study harder, strive to improve cultural quality and various work skills, and give full play to your abilities so that you can truly embark on the road of management. I will also learn from other colleagues, learn from each other's strengths, exchange good work experience with each other, and make progress together. Get better work results. Summary of Front Desk Reception Work 8

I have been working for a few months. During these months, I have felt a lot: moved, angry, happy, helpless, guilty, awakened, and Repentance, hope... I will continue to maintain the good aspects. Here is a brief summary of the points that I need to continue to work on to remind myself:

1. Reception at the front desk

I think some things are not done well enough. For example, when parents come to pick up their children, the front lobby cannot be kept quiet; sometimes some children gather around the computer at the front desk, leaving parents with Very confusing impression. Parents who have worked all day are already very tired. When they come to Ziyue and see the chaos, they will feel very upset. Over time, I began to think of leaving Ziyue. The future work goal is to ensure that the front desk hall is quiet and tidy before 18:30. No students are allowed to go to the front desk computer except for checking information. Take your children to play outside.

Whether it is a telephone consultation or a consultation in person, you must record the information of the consultant's child, contact number, etc., remember! I have missed it many times!

2. Picking up students

When picking up students, parents who come to consult should smile, answer calmly and introduce them actively, and finally try to record the information of the consulter's child. I always forget this.

3. Dinner

When ordering, the two dishes should be light and the other heavy. The meat and vegetable dishes and soup should be changed every day. No chili peppers should be added. Pay attention to which dishes the children like to eat. , children don’t like those dishes, so be careful when ordering. It’s hard to agree on, as long as most kids like it. You can’t just do everything to the children! That's hurting them!

4. Materials

When materials are insufficient, please inform Teacher Chen in time to purchase them. It is important to know the approximate location and quantity of supplies so that teachers can get them quickly when they need them. Remember to replenish purified water and toilet paper in time. This is not good enough. Sometimes other teachers or children come to me and say that the toilet paper is out or the water is out. We must prevent this from happening in the future!

5. Finance

Completed within the specified time. while ensuring quality. Register the business that occurs in a timely and accurate manner every day, so that there will be no omissions or wrong items. A good memory is worse than a bad pen.

Do things in an organized manner, prioritize, think twice before acting, do everything sooner rather than later, finish today's work, don't procrastinate, and improve efficiency. Only in this way can things be done well and progress can be made. Front desk reception work summary 9

I have joined the company for more than two months without knowing it. At the beginning, I was very unfamiliar with the company’s operating model and work process. Thanks to the patient guidance and help of my leaders and colleagues. , I became familiar with the work content and my responsibilities in a short period of time. Every bit of it made me progress in my work and benefited a lot. In the past two months, although there have been no spectacular results, some progress has been made.

I will now make a brief report to the leader on my work since I entered the company:

1. The daily work of the front desk mainly includes

1. Responsible for answering and transferring calls at the front desk, and carefully recording important matters And communicate it to relevant personnel to ensure that there is no omission or delay;

2. Responsible for the sanitation and arrangement of tables and chairs in the company's conference room, and keeping it neat and clean;

2. In terms of administrative work

Administrative work is cumbersome, ranging from copying, scanning, faxing, sending express mail, printing business cards, document storage, assisting the technical department staff in printing, sorting, binding bid documents, etc., every item The completion of work is a test of responsibility and work ability.

3. Personnel Management

1. I am responsible for implementing the relevant personnel management system and the company’s attendance statistics. During the implementation process, I will strictly abide by the company’s rules and regulations and be practical and realistic. Attendance statistics are collected at the beginning of each month based on statistical data, and are submitted to the finance department in a timely manner for the production of salary tables.

2. Strictly implement the company's rules and regulations for personnel-related information, fill in the "Application Registration Form", "Entry Resume Form", etc., and manage the files of onboarded employees. Complete the "Car Dispatch Form" and "Leave Request Form" to implement the company's rules and regulations.

The new year means new opportunities and challenges for us. In view of the deficiencies in the past two months of work, I need to do the following aspects of work in the new year:

1. Do a good job in office housekeeping. Pay attention to the cleanliness and cleaning of the office; pay attention to the maintenance of office equipment such as printers and copiers; and strive to do your own job well.

2. Pay attention to collecting information in daily work in case you need it in case of emergency. For example, the business card of a courier company, etc.

3. Handle daily administrative management, assist leaders to continuously improve various rules and management systems, and enable the company to standardize management.

4. Strengthen the study of business knowledge and gain an in-depth understanding of the company's products so as to better assist leaders and sales staff in their work.

As a front-desk administrative staff, there is still a lot of knowledge that needs to be mastered. In future work, I will work hard to learn from my colleagues around me and further improve my theoretical level and professional capabilities. Finally, I would like to thank the leader for providing me with this working platform, which gave me the opportunity to improve and make progress together with everyone; I would like to thank every colleague for their enthusiastic help in my work during this period. Although I still have many shortcomings in experience and ability, I believe that hard work can make up for my shortcomings. As long as we understand each other more, communicate more with each other, and make unremitting efforts, I believe that the company will be better tomorrow.

Time flies, and it has been three months since I came to the company. During the three-month probationary period, I got along well with my colleagues. Under the guidance of the leader and the cooperation of my colleagues, I served as the front desk of the company. During the three months of probation, I not only learned the company's rules and regulations, but also the corporate culture. And I have a deeper understanding of the front desk job:

If you want to do a good job in the front desk job, you must have an understanding of the importance of the front desk job. This position not only reflects the company's image; it is also the first image of the company that external customers have. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. I feel that no matter which position or job you are engaged in, they are part of the company's overall organizational structure and are working hard for the company's overall goals. Having an understanding of its importance prompted me to further think about how to do my job well. ;