Personal work summary of front desk clerk

The hard work has come to an end. During this time, I believe everyone is facing many challenges and has gained a lot of growth. Do a good job and write a work summary. Do you know the format of work summary? The following is a summary of the personal work of the front desk clerk (5 articles in general) that I have compiled for you. Welcome to read, I hope you will like it. Personal work summary of the front desk clerk 1

During my working time, I feel that I have been qualified for the front desk job. I am very adapted to the working environment here; I can accept the system requirements. I also have the confidence and ability to do this job well.

since I chose this job and the company accepted me, I have no reason not to work hard. Besides, the management mode here is very reasonable and the treatment is very humanized. Colleagues are also very easy to get along with; Makes me feel very warm. Can also work with peace of mind. Because I haven't worked for a long time, I'm not familiar with some operation processes and have no work experience in this field. There are still many shortcomings in the work. In my future work, I will study more and make up for my deficiencies. Try to do the following:

1. Understanding the importance of the front desk work

Although the front desk work has not contributed as much and directly to the development of the company as the business, marketing and finance departments of the company, since the company has set up this position, the leaders must think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is all for the overall goal of the company. For the front desk work, it should be "the starting point of the company's image and service". Because for customers, the front desk is the first step for them to contact the company and the first impression on the company, and the first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further think about how to do my job well.

second, strive to improve the quality of service

the main job of the front desk is to welcome guests and answer questions for customers (including transferring calls and sending and receiving express mail). Therefore, to do this work well, the most important thing is service attitude and service efficiency. Then I can talk about how I pay attention to maintaining a good service attitude, such as smiling, patience and meticulous, warm tips and so on. In terms of improving efficiency, I talk about how to pay attention to being quick, efficient and error-free. According to the requirements of the first inquiry responsibility system, try to satisfy every customer.

Third, strengthen the study of etiquette knowledge

It is not enough to have a good sense of service, but also to learn relevant professional knowledge to avoid doing bad things with good intentions. Such as studying etiquette knowledge seriously in spare time, and studying public relations. Understand the common sense of etiquette that must be observed in dealing with people, including sitting posture, standing posture, speaking tone, eyes, makeup, clothing collocation, and answering customer questions.

Fourth, strengthen communication with all departments of the company

Understand the development of the company and the work contents of all departments. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the customer's questions within your power, and at the same time seize the appropriate opportunity to promote the company. Do a good job as a bridge between company departments and customers.

5. Strive to create a good front desk environment

To maintain a good company image, we should not only pay attention to our own image, but also maintain good environmental sanitation, so that customers have a pleasing feeling. Summary of personal work of front desk clerk 2

In the first half of this year, under the leadership of superior leaders and with the support and help of colleagues, I performed my duties and completed my tasks well. Now I will make a brief appraisal of my work:

1. Do my duty conscientiously.

In the past six months, I have earnestly performed my duties and completed various tasks well.

First, insist on completing the sanitary cleaning and goods management in the leading office. As always, persevere, except for very special reasons (time change, climate reasons), basically completed the task, and tried to satisfy the leaders.

the second is to assist the director in the daily affairs and work of the office. Complete the daily work assigned by the leader and try to do it well, such as printing and copying documents, visiting of relevant personnel, arrangement and arrangement of collective activities, etc.

the third is the management of files. Completed the file sorting and filing. At the same time, I also found my own shortcomings, such as slow typing speed and being too cautious, which I have tried to overcome and have achieved initial results.

2. Consciously strengthen study

Strive to adapt to work. This is my first contact with management work, and I don't know much about the responsibilities and tasks of a comprehensive administrator. In order to adapt to the new post and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice, constantly clarify my working ideas and summarize my working methods, and now I am basically qualified for my job. On the one hand, learn by doing and learn by doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the work situation. On the other hand, ask books and colleagues, and constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I never attended the meeting, and I was never familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key points and difficulties of my work.

3. Be strict with myself and constantly strengthen the construction of work style.

I strictly abide by the policies of the office. Remember the instructions and criticisms of the leaders and put them into practice. Don't be late, don't leave early, and don't miss work. Do things carefully, carefully check the materials reported to the leaders, record the daily work and report it in time; Be polite when dealing with others, and be frank and tolerant when dealing with colleagues; Serious office discipline, work tirelessly, don't play games, don't chat, don't do things that have nothing to do with the work content; Positive thinking, strive to maintain the company's image, set strict standards for themselves, and strive to change themselves from students to workers. At the same time, we should actively learn the ways of leaders to deal with people, follow the example of leaders, and be an office clerk who can not only serve the leaders to solve their worries, but also create value for the world.

in my future work, I will definitely redouble my efforts and strive to create good results. Now, I have basically adapted to everything here, and I am deeply in love with this job. I hope the leaders will assign me new tasks, and I will live up to expectations and rebuild my glory. If there are any mistakes, I hope the leaders and comrades will criticize and correct me. Personal Work Summary of Front Desk Clerk 3

Over the past year, under the guidance of the Office Affairs Administration and the specific leadership of Director Li of the reception center, we have earnestly fulfilled our service responsibilities and creatively carried out reception work around the work center, which has won unanimous praise from most guests, colleagues and leaders, and successfully completed all tasks assigned by the leaders. At the same time, individuals have made some achievements in different aspects, mainly in the following aspects:

1. Raising awareness

As a service work, the essence of hotel industry is to provide guests with high-quality and comfortable dining and rest environment. The reception at the front desk is the first step of the work, and it also represents the first impression of the hotel. Front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first" and "completely satisfying guests", always smile and receive visitors from all sides seriously and humbly. Only by constantly improving the awareness of the importance of the front desk work, can we do the front desk work well, and only by focusing on our own work and paying attention to each service link can we ensure the orderly and healthy development of all the work.

second, solid work

over the past year, I have been diligent and solid in my work, strictly in accordance with the regulations and requirements on the front desk work, earnestly performing the duties of front desk service, and actively carrying out various tasks. During my work, I am on duty on time and never arrive late and leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In dealing with colleagues, I can be United and help each other, be friendly and harmonious, and properly handle various problems in my personal life.

Third, strengthen the study

While doing solid work, I insist on learning all kinds of cultural knowledge, mainly in the aspects of hotel management, law and accounting. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry. Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.

In short, at the end of 2xx, with the care and help of leaders and colleagues, I made some achievements. However, in the face of new situations and new problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and creatively carry out my work, so as to contribute my own light and enthusiasm to the all-round development of the reception center. Summary of personal work of front desk clerk 4

It has been one and a half months since I came to the company on June 3rd. I have learned a lot in my work for more than 5 days, and I have tried to change from a student to a clerk. During this period, my company leaders and colleagues are indispensable to my care and help. Now I will summarize my recent situation as follows.

my position is the company's front desk clerk, mainly responsible for the reception of visiting guests, the reply, the sending and receiving of faxes, the management of office keys, the purchase and management of office supplies, the daily cleaning of offices and conference rooms, the attendance of employees, the file management, the communication and coordination with other departments, and the daily office chores. With the help of company leaders and colleagues, I quickly became familiar with my work at hand, never shirking or procrastinating, but I know that my work is not in place, and now I am still in the learning stage, and there is still a considerable distance from being independent. Therefore, I have to consult my boss or colleagues about many things, and I am very grateful to them for their patient teaching.

I have always been strict with myself at work, getting familiar with the work at hand as soon as possible, constantly correcting my work attitude and looking for good working methods. I will seriously think about how to do the work assigned by the leader. When there are many things and time conflicts, I will first think about which thing is more urgent and which thing is more important, and then I will finish it one by one. Although sometimes I am in a hurry, I always think it is an exercise for myself. I hope that through continuous progress, I can be busy and not chaotic, strive for stability in speed, relax, be calm and accurate, and form my own mature work style.

Every morning when I come to the office, I first check to see if the leader's office is clean, whether the water cup needs cleaning, and whether the doors of each small office are open. Maybe I haven't fully adapted to my post, and sometimes I feel that I can't do it quickly. I always smile when I receive guests or communicate with my colleagues. When guests come, I will treat them patiently. But many times, acquaintances or regulars don't know what to call them. Sometimes guests go straight to the office area. Most of these guests are the staff who come to see us. They are not sure whether to stop first, then inform them and lead them inside. Moreover, I'm not sure whether to receive guests with boiled water or tea.

when I first came to the company, I found that the computer was slow to start and run, so I sorted out all the files in the computer, including some office software, and it was much more organized after sorting. Later, when I was archiving or searching for some files, I found that the files were also a little messy. The 2xx files were commonly used and tidy, and the important copies were messy, so I sorted them out a little. When I have time, I will sort out all the previous files, including some copies of documents, and it will be more convenient to find them in the future.

things in our department are rather messy every day, but I think all major and minor issues should be taken seriously, as small as a list, a cup of tea and a greeting. Whether the drinking water is enough, whether the printer works normally or not, who has letters or express delivery, who has faxes and who wants to file them, the company has documents to stamp, some documents need to be signed for formalities, the purchase of office supplies, and whether the conference room is neat or not, etc., I must take it to heart. I believe that with my heart, continuous efforts and leadership training, I can be independent and make greater contributions to the company.

after I came to the company, I felt that the company was a "big family" with strong human feelings, loving and caring colleagues, no matter from my colleagues' conversations or my own personal feelings. From company leaders to ordinary employees, they can live in harmony in such a relaxed and harmonious working atmosphere without losing their serious and rigorous working attitude. I am glad that I chose this company. First of all, my working environment is very good. The leaders give great support and care to employees at work, and I am approachable in life. Colleagues cooperate with each other at work and care for each other in life. This environment makes me feel the warmth of home. Secondly, the company has a good foundation and lofty goals. When all employees of the company work together for a goal, we can all feel a kind of happiness, that is, a sense of belonging and value. Furthermore, although the company has given employees the same pressure as the goal, it has also given employees ample spare time, perhaps because of different positions, but this has made me feel extremely happy. I can do what I want in my spare time, and I will share my happiness and what I have learned with my colleagues, so as to create a better working and living atmosphere.

There are five people in my department, and I will take the work arranged by the leaders seriously and finish it. If I don't understand, I will ask my colleagues, which often troubles two colleagues in my dormitory. Sister X cares about me like a big sister and a mother. Thank you very much for your support for my work and your concern for me in life.

Thank you for your trust in me. I will work hard and mature as soon as possible, and take on a responsibility for our common goal! Summary of Personal Work of Front Desk Clerk 5

The sun and the moon change, and in the busy work, the summer of 2xx years is ushered in unconsciously. With the change of time, not only our clothing and temperature, the company has made good growth in the past six months, but also with the efforts and hard work of colleagues.

Looking back over the past six months, as a desk clerk, my experience is actually not rich. However, in the active work, we have also gained a lot of gains and experiences, and provided our own strength for the promotion of the company! Looking back on the work in the first half of the year, I have made a lot of progress, but I still have failed.