Traditional Culture Encyclopedia - Hotel franchise - Is it reasonable to check in at 2 o'clock and check out at 12 o'clock?
Is it reasonable to check in at 2 o'clock and check out at 12 o'clock?
Hotels generally stipulate that one day is counted from noon on the same day 12 to noon on the next day 12. However, due to the high labor cost, hotels generally hire cleaners, and hotels generally give cleaners two hours to clean rooms.
Of course, consumers have the right to fair trade. They stay in hotels and pay by the day for 24 hours, but some consumers only stay for more than ten hours, but they have to pay 24 hours, which obviously violates consumers' fair trade rights. In this case, consumers can refuse to pay the relevant fees and solve them through litigation; You can also call the Consumers' Association at 123 15 to complain about the hotel and safeguard your rights and interests reasonably.
legal ground
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 11 Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services have the right to compensation according to law. Article 37 A consumer association shall perform the following public welfare duties:
(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;
(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;
(five) to accept consumer complaints, and to investigate and mediate the complaints;
(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;
(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;
(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.
People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties.
Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision.
Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.
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