How to become a successful hotel front desk manager

How to become a successful hotel front desk manager

For the hotel and catering industry, the front office manager plays a decisive role. Below, I will share with you how to become a successful hotel front desk manager. I hope it will be helpful to everyone!

Focus on details

In the hospitality industry, small things have a big impact. If you want to be the best front office manager in the eyes of your customers, be sure to pay attention to the details. The front desk must be kept clean and tidy at all times, and the receptionist must be immaculately dressed. In addition, make sure that every front-of-house employee is at their place at all times and greeting guests with a smile. Even a flower arrangement at the front desk can affect a guest's impression of you and your hotel. So make sure the flowers are fresh and placed in the right place.

Be proactive

Don’t wait for your boss to tell you how to improve your department. You are the front office manager and you should have the foresight and ability to improve and get the results you need. Remember, the success of your hotel depends on your and your staff's ability to solve your guests' problems. If you can make guests sincerely satisfied with your work, you have become an excellent front desk manager.

Continuous Improvement

When things go well, you get praise; but when things go wrong, you step up and take responsibility. You should sit down calmly, analyze the situation, and come up with a solution so that it doesn't happen again. If something goes wrong, don't blame your employees or anyone else. Learn lessons to improve yourself and your department.

You are the front desk manager and it is your responsibility to satisfy your guests. When guests are satisfied with your service, they will come back and recommend your hotel to their friends and family. Therefore, your goal is to leave a good impression and leave the hotel satisfied. If you achieve this goal, you will become an excellent front desk manager.

Organized

As a front desk manager, you are responsible for many departments, and you may also be concerned about PA services, security and doormen. You need to juggle so many things at once, and if you're not organized, you won't be able to prioritize your work. If you stay organized, you'll be able to effectively focus on the areas you're responsible for, which will help you identify areas that need improvement.

Mingle with employees and guests

A good front desk manager will take the time to communicate with his employees and guests. When talking to employees, you will find out some of the problems they face, such as how to provide better service to guests, and then you can give your suggestions to help them solve the problem. You also want to be as close to your guests as possible so that they can easily talk to you and ask you questions. When you have direct contact with employees and guests, you will be able to properly assess situations and address questions and concerns employees and guests may have.

Result-oriented

To be a good front desk manager, you should keep your eyes and ears open. This will help you identify areas for improvement and take necessary action. When you focus on the job and the end result, you can make better use of your resources and develop the right strategies and plans.

Customer satisfaction comes first

In a hotel, customer satisfaction comes first. The only way to ensure that your customers are satisfied and happy with the service provided by your front desk is to value your customers. Therefore, every customer must be treated professionally and courteously. Take the time to listen to your customers’ smallest complaints and resolve them. If you have a commitment to your customers, you'd better meet your customers. Train employees to check guests in as quickly as possible and check out guests quickly.

Once you can focus more on your customers' needs and properly respond to customer feedback, both positive and negative, you will be able to anticipate their needs and meet them promptly.

Be a team player

Even if you are a front desk manager, you are part of a team and can collaborate with your subordinates and other department heads rather than going your own way. This will help you build a team where each person's talents can be fully utilized. A job well done by your team reflects on your management skills and abilities. ;