What should I do to be a front desk in a five-star hotel?

The front desk is the most important department in the front desk, which can be said to be the information center of the whole hotel. The quality requirements for employees are relatively high. Good image and temperament, strong communication skills with guests. Spoken English is passable, after all, it is five-star. The main contents of the work are: check-in, check-out of guests, entry and inspection of guest accounts, and dealing with rooms, restaurants, auditing and other departments. Let me give you a suggestion. You are a college student. Don't think you are superior. Most of your future colleagues may have graduated from tourism schools. You should learn more from them, because college students have advantages over them, but they have more disadvantages. So, as a high school student, study hard with an open mind. When you become a manager, you may sometimes need things from college! I hope to stand up on my own, not your special relationship.