What impact does the promulgation of Tourism Law have on tourism shopping?

What impact does the promulgation of the Tourism Law have on tourism shopping?

1. As far as the whole tourism industry is concerned, the designated shopping spots of travel agencies have the greatest influence.

Shopping spots attached to scenic spots have little influence, while shopping spots completely attached to tour groups have great influence. This kind of shopping spot is often located in the middle of two scenic spots, which is remote and completely driven by tour groups. The promulgation of the new Tourism Law will inevitably lead to the survival of most people.

For many tour guides (non-scenic tour guides and overseas tour leaders), the introduction of the new tourism law is really bad news.

Travel agencies shall conclude labor contracts with the tour guides they employ, pay labor remuneration and pay social insurance premiums according to law. Where a travel agency temporarily hires a tour guide to provide services for tourists, it shall pay the tour guide the tour guide service fee stipulated in the third paragraph of Article 60 of this Law in full. Where a travel agency arranges a tour guide to provide services for group travel, it shall not require the tour guide to pay in advance or charge any fees to the tour guide.

3. As far as travel agencies are concerned, there are two aspects that have the greatest influence:

First, the era of affiliation has passed.

Thirtieth travel agencies shall not lease, lend or illegally transfer the business license of travel agencies in other forms.

The problem of affiliation is the most deformed and serious problem in the travel agency industry. It seems that this time, it is really a knife, and the affiliation has been wandering on the edge of the rules. However, with the promulgation of the new Tourism Law, the industry has formed a kind of * * * knowledge: the link is dead.

If you don't know what the affiliation is, please search for it yourself. The existence of affiliation is a question of entry threshold for travel agencies. The cost of calling is only tens of thousands a year, while the registered travel agency needs hundreds of thousands.

The registered capital of the international travel agency shall not be less than RMB 654.38+RMB 500,000; The registered capital of domestic travel agencies shall not be less than 300,000 yuan.

Although the method of linking is dead, it is just a matter of eating and standing and kneeling. In order to expand the market and pursue benefits, travel agencies will certainly recruit a lot and set up branches. Although deprived of the qualification of an independent delegation, those businessmen will definitely play the rules well and upgrade the field army to a regular army. After all, it is too wide to completely rectify the phenomenon of affiliation.

Second, the era of pure play has arrived.

Travel agencies shall not organize tourism activities at unreasonably low prices, induce or deceive tourists, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects.

Pure play is a very simple concept, which was put forward long ago, but with the promulgation of the new tourism law, the real era of pure play has not arrived.

Of course, I'm not sure if it will be called by any other name, but the low-cost group is dead and the increase in tour fees is well known. There will be more and more tour groups that don't shop or enter the store. It's time to spell quality first and then price.

Three. /kloc-the tourism law was formally implemented in June, 2000. According to the law, travel agencies are not allowed to designate specific shopping places or arrange other paid tours. A number of travel agencies in Beijing said that before the detailed rules for the implementation of the Tourism Law were promulgated, they temporarily canceled the shopping link in a "one size fits all" way.

This year's "Eleventh" is the first test of the tourism market by the Tourism Law. The reporter visited many travel agency stores in Beijing for many days, and the prices of almost all routes with group tours have been adjusted, with the largest increase exceeding 100%.

Eleven focus on investigating "zero negative tour fee" and so on.

On the 27th, the relevant person in charge of the National Tourism Administration said that during the National Day, the national tourism department will send more than 4,000 people to make an unannounced visit to the implementation of the Tourism Law. Focus on investigating and dealing with ten major problems, such as "travel agency operating without a license, zero negative tour fee", "forced and disguised forced consumption", "tour guide leader taking private business" and "tour guide leader failing to inform tourism civilized behavior norms". Focus on supervision and inspection in Beijing, Chongqing and Shanghai. According to its introduction, after the National Day holiday, a series of typical cases will be launched according to the inspection situation to further clarify the role of tourism law in industry supervision.

Group offers have generally increased by 20% to 30%.

After the "Eleventh" group tour, prices generally rose. The reporter visited many travel agency stores for many days, and the prices of almost all routes have been adjusted, among which Southeast Asia, Taiwan Province Province, Hongkong and other outbound destinations have the largest adjustment. The biggest increase is over 100%, and the average increase is about 20% to 30%.

Take the 8-day tour in Taiwan Province Province as an example, the quotation of a private travel agency was adjusted from 4,000 yuan in early September to more than 7,000 yuan. The increase of other travel agencies on this line ranges from 1.500 yuan in 600 yuan.

"Our group will be full in September, and the group starting with 10 has received less than 20 guests so far." Xiao Lv, a shop assistant, told reporters that although the quotation has risen obviously, it is a good thing for tourists. You don't have to pay more to go abroad, and you don't have to enter the store. There are many attractions to visit.

According to the store salesman of Zhongxin Tourism, routes such as South Korea and Thailand are more expensive than before. "The price increase is not as bad as everyone thinks. In fact, it includes fees previously collected overseas, such as tickets and tips. " He took a ten-day trip to three European countries as an example. "Our price adjustment this time includes tickets for the Louvre and Versailles."

The travel agency temporarily canceled the shopping link.

After the promulgation of the Tourism Law, can tour groups still shop? A number of travel agencies said that at the beginning of the implementation of the Tourism Law, most travel agencies chose to "refuse to shop" and there were no shopping malls or outlets in their travel itinerary. "Although the Tourism Law says that you can shop conditionally, no one can tell until it falls on paper." The relevant person in charge of Haitao Tourism Marketing Department said.

"June 5438+ 10 This arrangement is relatively conservative, and it will definitely depend on market adjustment in the end." The person in charge of Zhongxin Tourism said.

Affect travel agencies: increase tourists' free time

"According to the situation, we will adjust the route, such as increasing some free time or arranging more semi-self-help products, so that tourists can shop by themselves." In the 10 month plan of a travel agency, the tour route in Japan will extend the tour time to the scenic spots near the shopping area, so that tourists can arrange their own activities in a short time.

The Japanese tour products of a private travel agency will advance the collection time of the return trip by two hours. According to the person in charge of the marketing department of the travel agency, there is a very large outlet near the airport, and tourists can have two hours of shopping time. "This is not a designated arrangement. Outlets are also places where locals often shop, which does not conflict with the Tourism Law."

In addition, in order to keep the product price as stable as possible, many travel agencies changed their purchase mode before the implementation of the Tourism Law. For example, they changed their previous reserved seats to the purchase mode of charter flights by several travel agencies, which made the ticket price less affected by holidays and policies.

After the cancellation of designated shopping, the price of Korean routes changed greatly. Haitao Tourism uses charter flights to resist this wave of price increases. The charter flight departs from Tianjin airport, further reducing the transportation cost of the group. "Before the implementation of the Tourism Law, air tickets have also risen, but charter flights will not rise." The head of the marketing department said.

Guide: Life is hard without kickbacks.

After the implementation of the Tourism Law, it has a great influence on European tour leaders.

Allen, the tour leader, told reporters that part of the income of their European tour group can fall directly into their own hands, which is better than eating dead wages in travel agencies.

According to her introduction, at the beginning of September, the company talked to them alone and also did relevant training on the Tourism Law. According to the previous business model, every time they go out to Europe, they can earn considerable income by taking customers shopping. "For example, in France, it will give us about 5%, and local tour guides also have kickbacks." "You can get a rebate of around 20,000 per month at most."

The Tourism Law makes it clear that tour guides and tour leaders are not allowed to participate in shopping or recommend projects at their own expense, and they are not allowed to gain benefits from them. This cut off the source of their rebate income. "There are two ways, one is to go ashore and the other is not to do it."

Alan said that going ashore means eating dead wages in travel agencies, without competition and pressure, but she felt that the wages of travel agencies were too little. "The basic salary is less than two thousand a month. If you don't have a group, you can only get so much. "

The person in charge of a travel agency told the reporter that the salary paid to tour guides in the industry is generally 1500 to 2,000 yuan, and 500 yuan is subsidized every time he goes out for one day. "Overall, this salary level is ok. We also give the tour guide five insurances and one gold. "

The person in charge said that the implementation of the Tourism Law does have an impact on some tour guides, but regular travel agencies and licensed tour guides will gradually stay. He said that after this part of the gray profit of the land agency disappears, they will quote normally according to the cost, so the increase in tourism prices after the eleventh is partly due to this.

Eliminate the ambiguity of "shopping points can still be specified after negotiation"

The Tourism Law is about to be implemented, and there are still many misunderstandings. Among them, "no shopping in the future" is particularly important. In this regard, Shen Haien, a member of the core drafting group of the Tourism Law, said that if tourists and travel agencies reach an agreement, they can take stores to shop and even specify shopping spots.

Misunderstanding 1 Travel agencies take advantage of the trend to raise prices.

Recently, some travel agencies have taken the lead in adjusting their business methods according to the relevant provisions of the Tourism Law, and their quotations have risen sharply since 10 1. In this regard, some people think that travel agencies take advantage of the implementation of the Tourism Law to raise prices.

To this end, the person in charge of the relevant departments of the National Tourism Administration said that the increase in the price of group tourism after the "Eleventh" is a rational and normal return of the price level. He said that in the past, the price of group tours was very low, mainly because tourists' expenses for food, accommodation and transportation at tourist destinations were made up by improper profits such as shopping, which was an improper business model. Price regression is a good thing for travel agencies and is conducive to the protection of consumers' rights and interests. The sharp increase in tourism prices during the "Eleventh" period is caused by the superposition effect of the implementation of the Tourism Law and the golden week peak season.

Myth 2: Shopping is not allowed after traveling.

Some netizens think that it is incomprehensible that shopping cannot be done after the implementation of the Tourism Law.

In this regard, Shen Haien, a member of the core drafting group of the Tourism Law, the head of the beijing international studies university Law Department and an associate professor, said that the Tourism Law did not say that shopping was completely prohibited. There is nothing wrong with shopping itself, shopping is not illegal, and the original intention of legislators is not to completely stifle shopping in tourism, but to curb those bad shopping behaviors and prevent tourism operators from seeking illegitimate interests by shopping.

Shen Haien further explained that if tourists and travel agencies reach an agreement through consultation, they can take the store for shopping and even specify shopping spots. The prohibited behavior mentioned in the Tourism Law refers to the behavior that the travel agency unilaterally designates the shopping place and directly writes the shopping point in the format contract, which violates the provisions of Article 35.

Myth 3: There is no need to tip the tour guide.

Some travel agencies think that the tour guide service fee is a tip, which can be paid directly to the tour guide by tourists.

The person in charge of the relevant departments of the National Tourism Administration said that the tour guide service fee stipulated in the Tourism Law is the labor remuneration paid by the travel agency to the tour guide and is an integral part of the tour group fee. It must be stated in the package tour contract and charged by the travel agency to the tourists; The tip stipulated in the Tourism Law is the fee paid by tourists voluntarily, extra and directly to the tour guide because they are satisfied with the tour guide service.

He said that the Tourism Law clearly stipulates that travel agencies and tour guides are not allowed to ask tourists for tips. But some places have the habit of tipping drivers and tour guides, which is also part of their remuneration and usually has to be paid. It is suggested that the travel agency can directly include this fee in the tour fare, instead of being directly charged by the tour guide or tour leader.

Myth 4 Team Tour will disappear.

Some netizens think that the quotation of team tour has risen. "In the future, free travel will become the mainstream, and team tours will gradually withdraw from the stage."

He Yong, deputy general manager of Ctrip. The tourism business department of com believes that compared with free travel, group tours do not require guests to explore local tourism resources, and provide various services for tourists from accommodation booking, transportation connection and scenic spot tickets. The price of package booking is also more advantageous, with its own development advantages and soil environment.

In addition to "pure play", more and more tourists have the demand for derivative services, such as taking a look at the environment of local universities and even taking etiquette classes while on vacation. He Yong said, "Therefore, team travel will not disappear, but will survive and develop in a more quality, diversified and personalized form."

How to protect rights when overseas travel is cheated?

(The ground agency violates the rules, and the group agency is responsible)

The person in charge of the relevant departments of the National Tourism Administration said that some tourists, because of their unclear understanding of the nature of low-cost tours, intend to solve the exit problem by themselves or through travel agencies, and then join overseas low-cost tours. He said that travel contracts signed with overseas travel agencies are not bound and protected by the Tourism Law in principle. If there is not enough evidence to prove that domestic travel agencies are involved or induced, once a dispute occurs, they cannot defend their rights according to the Tourism Law.

Friends who often travel know that foreign sightseeing projects are handled by the agency. It has been suggested that China's tourism law can't restrain the behavior of foreign land agencies, and once you go abroad, the behavior of travel agencies will be ignored.

The person in charge of the relevant departments of the National Tourism Administration said that the Tourism Law clearly stipulates that "the travel agency shall bear the responsibility for violating the contract due to the reasons of the ground agency and the performance assistant". In other words, whether it is the ground agency or the performance assistant who directly provides relevant tourism services, the tour group agency must bear the responsibility.

Therefore, if the problems arising during the trip are not solved at that time, the tourists can take responsibility for them after returning to their place of residence. Of course, it is not excluded that tourists can negotiate with the local agencies in time and complain to the local tourism and related departments. Uncivilized behavior will be stopped in time.

Will you be detained for portraying cultural relics without authorization?

(There is no penalty clause in the Tourism Law, which shall be handled in accordance with relevant laws and regulations. )

An, deputy director of the Beijing Tourism Commission, said that the provisions of Article 13 of the Tourism Law set standards and norms for tourists.

An Jinming said that at present, the uncivilized behavior of Chinese tourists is based on the Law on Public Security Administration and the Law on Administrative Punishment. According to the seriousness of the case, it can be punished by warning, fine in 200 yuan or even detention in 500 yuan. In foreign countries, these acts are governed by local laws.

Case Hong Kong and Macao "low-cost" shopping is more expensive than the tour fare.

Last year, Ms. Wang, a 58-year-old retired worker, and her lover took part in an eight-day group tour of Hong Kong and Macao on the recommendation of an insurance company. The tour fee is only1.per person in 28 yuan. In the next trip, almost all the morning trips are shopping. Well, the old couple spent more than 6000 yuan on this trip.

Article 35 of the Tourism Law: Travel agencies shall not organize tourism activities at unreasonably low prices to trick tourists, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects.

The arriving passengers spent the night on the tourist bus.

On February 12, 2065438, the Shenzhen tour group to Hong Kong, Macau and Chinese mainland arrived in Hong Kong. Because the Hong Kong travel agency in charge of reception failed to arrange hotel accommodation, more than 20 of the more than 30 group members were forced to spend the night on the tourist bus on February 12, and the group members complained.

Article 70 of the Tourism Law: If a travel agency fails to perform its obligations under the package tour contract or fails to perform its contractual obligations, it shall bear the liabilities for breach of contract such as continuing to perform, taking remedial measures or compensating for losses according to law.

The tour guide "forced shopping with a knife"

On July 4th, 20 13, a video of "Beijing tour guide forcing tourists to shop with a knife" was widely forwarded and clicked, and netizens said that the tour guide shouted "kill you" to the tourists. The incident caused widespread concern. On July 9, the "tour guide" involved was controlled by the police. The friend of the tour guide said that he was not holding a knife, but a screwdriver.

Article 41 of the Tourism Law: Tour guides and tour leaders shall strictly implement their travel itinerary, and shall not induce, deceive, force or force tourists to shop or participate in other paid tourism projects in disguise.