Employee's speech at the meeting

In the fast-changing and ever-changing new era, we always use speeches with distinctive views and inspiring content. In order to make it easier and more convenient for you to write your speech, the following is a sample of the speech prepared by the conference staff. Welcome everyone to learn from and refer to. I hope it helps you.

Staff's speech at the meeting 1 Leaders, brothers and sisters:

Hello everyone!

In this beautiful spring day, under the leadership of General Manager Wang Zhibin as the new leadership team, we are full of excitement and joy, welcoming the good day of trial operation of the spa department of Coconut Forest Hotel, which indicates that our hotel is about to enter a brand-new starting point and a new milestone is being set up in our hands.

Looking back at the preparatory stage of the spa department, although it experienced twists and turns, with the strong support of the hotel's chairman and general manager and the cooperation and assistance of the brother departments, all the colleagues in the department worked hard, worked hard and worked hard to solve all kinds of difficulties one by one.

Here, I would also like to express my heartfelt thanks to the leaders and colleagues who care about and support the work of the department! On the basis of doing our daily work well in the future, we will, as always, continue to learn service skills, strive to improve the level of business management, be rigorous in thinking, seek truth from facts in our work, and improve the quality of customer service in all directions.

1. Strictly master service skills and establish core competitiveness.

At present, oligopoly competition is gradually emerging in the local market. As a market challenger, only by innovating service skills and gradually gathering the unique core competitiveness of hotels can they stand out in the fierce competition market and gradually seize market share.

In the future, we will strictly master the skills and service skills of technicians, establish the marketing awareness of all employees, let all employees in the department understand that "today's service is tomorrow's market", let employees raise their words and deeds to the height of marketing, let employees realize that the quality service they bring to customers is to support marketing, and let all employees have a high degree of ideological consistency to ensure that all work can be put in place.

Only in this way can we continuously improve customer satisfaction, enhance the overall image of the hotel and form a unique market core competitiveness.

2. Standardize service terms and improve the professionalism of customer service.

In view of the nonstandard and non-uniform service terms of various posts in this department, this department will collect the professional service terms of various posts, extract their essence, remove their coarseness and standardize them as a language guide for our communication with customers and as a teaching material for our training.

We firmly believe that after the implementation of standardized terms of service, the language communication between department employees and customers will be improved.

3. Strengthen training efforts and training methods to improve service quality.

Due to the characteristics of departmental work, the quality and comprehensive potential of new employees are different, or they have never worked in the hotel industry, and their understanding potential and operation potential are different, which brings necessary difficulties to departmental management.

To this end, the department has formulated detailed training plans and training materials for new employees and systematic training plans and training materials for on-the-job employees. The head of the department will be personally responsible for training and supervision, and make a special evaluation of each training material to further consolidate the training work.

In the future, the department will collect complaint cases and problems found in daily work every week and month, and managers will focus on research, find out the crux of the problem, and conduct special training for employees to solve the problems in service and management one by one through training.

4. Establish and improve the rules and regulations of various departments.

Rules and regulations are an important guarantee to strengthen hotel management.

In the future, we will strengthen management in all directions, continue to improve various rules and regulations and work processes according to the standards of star-rated hotels, and gradually establish a reward and punishment incentive management mechanism with "system management" and "bonus widening" as the main materials.

Clear standards are put forward for everyone's post, responsibility and goal, and corresponding punishment provisions are made for those who exceed and violate.

Every job and every work link has rules to follow and rules to follow.

5, accurate positioning, change ideas, increase marketing efforts.

It is the basic premise of the hotel's survival and development to improve its popularity and cultivate its regular customers.

Make marketing plans according to different seasons, pay attention to stabilizing old customers, develop new customers, establish a large marketing network and corresponding marketing incentive mechanism for all employees, and give full play to everyone's work intentions.

Speech by conference staff 2 Hello everyone! Today, on this bright morning, our front hall and kitchen get together again to chat. First of all, I am very grateful to Mr. Cui for giving me such an opportunity to join our big family and do what I want to do and what I didn't do well in my previous work.

Today there is such a stage to share with you the progress of my recent work.

Thank you very much. Speaking of meetings, many people are thinking: It's really annoying to have another meeting! I have been engaged in hotel management for a year, and like everyone else, I have been listening from the bottom up until now. I told you that this meeting looks boring.

But this is determined by the nature of our industry. "Management is not a big deal, and hotels are not a trivial matter."

If a guest complains, the supervisor, manager and boss will "put out the fire".

When these things happen, a meeting is inevitable.

Plus the usual pre-class meeting, after-class meeting, departmental meeting and staff meeting, it will be a lot.

Small meetings are not easy to hold, and everyone is too familiar with them. It doesn't matter if you digress.

When the management doesn't know what the procedure and order of the meeting are, it is not allowed to talk, quarrel or chat.

It is also difficult to hold a large meeting. I'm sitting below. I'm a little serious. I'm embarrassed to look around. Sitting in the back is a little crooked and distracted.

When I was sitting here for a staff meeting last year, there were always a few people coming in and out, and they looked very busy. It is normal to turn off the mobile phone or mute the important meeting, and the meeting will not start until dark. You can wait for a while and then go back to the plane. The mobile phone suddenly rings in a corner, and all kinds of ringtones. Didn't the head of the department teach the staff to be disciplined before entering the stadium? To make matters worse, I fell asleep on the spot

Last year, the meeting lasted only two hours from beginning to end. You can casually ramble, talk about Kan Kan, doze off and sleep in such a serious venue, and you can imagine what you will do at work at ordinary times.

My personal view of the meeting is: no meeting is more or less, depending on whether it is necessary; Whether the meeting is long or short depends on whether the problem is solved; Who is absent from the meeting to speak depends on whether it is put in place after the meeting.

So at the end of this meeting, I hope everyone can reflect on themselves when they go back, and then have a fundamental improvement in their work, reflecting the execution of our hotel professionals.

Even if this meeting is not in vain today.

At present, judging from the development trend of the hotel industry in the market, the development trend of the hotel industry in China can be summarized as "ten changes".

Namely: networking, theme, affection, household, humanization, fashion, economy, simplification, refinement and greening.

The so-called modernization is the prediction and summary of the future development trend made by our domestic colleagues through continuous investigation, research and exploration in recent years.

Hotel industry needs not only theory, but also practice and experience, and it is difficult to succeed by theory alone.

Now it is very complicated for Gaoxing to recruit college students as employees. Why? "This move doesn't run fast."

Theoretically speaking, high-star hotels need high-quality employees, so as to improve the level of the whole hotel.

However, college students tend to be too ambitious. They feel that they have learned so many theories to manage, not to do small things. They can't just be employees. At least they must be foremen and supervisors. They worked at the grassroots level for a month or two, or three months and a half, and then they ran away. They didn't learn any skills and then quit.

What is even more ridiculous is the new job-hopping theory that is popular now. People get paid and promoted by jumping ship. Without solid basic skills and real talent, they will not reflect on where they can jump.

"How can you sweep the world without sweeping a room?"

Anyone who enters the hotel industry should exercise at the grassroots level. What happens at the grassroots level is definitely the hardest. Everyone will encounter some setbacks. How to face these setbacks is a matter of his own mentality. He must have a long-term vision and a down-to-earth and hard-working spirit.

Hotel industry is a very hard industry. If you are afraid of hardship and labor, don't enter the hotel. If you are afraid of losing money, you can't do a good hotel.

I came to this company as the director of human resources, and I have to speak at the director's meeting every Monday and the staff meeting on Thursday. More than a year, basically good, still not very good.

I think it's better to write a manuscript.

First, introduce new employees: In the past six months, our office environment has increased by half a floor, and the number of employees has increased by one third. Many of them have gone through the process of new employees. They realized that a person needs everyone's help in a new environment, and how grateful they are to those who help them. It's the peak season recently, and everyone is very busy at work. But we must show love and enthusiasm to care for new employees, pay attention to new employees, and help them get familiar with their posts, businesses and companies as soon as possible.

Second, the fault list.

Last week, a colleague took the initiative to talk to the supervisor about making personal calls after working long hours, and proposed to punish him according to the company's relevant system. In view of the good attitude, we will punish according to the employee handbook.

Raise your hand if you don't know the employee handbook. If you don't know the content, please read it before signing. If we know it next week, we will organize everyone to study during recess.

Everyone must order it to be banned.

Fourth, the new salary is confidential: at present, some employees come to me and say that I have been here for two years. Why is it high in XX? In fact, everyone has different positions, different responsibilities, different experiences and different resumes, and the new salary may not be affordable. I hope everyone will respond to their performance in their posts and then speak through performance. We will make achievements for more mature projects, speak by technology, and employees make money by technology.

No matter what happens to directors, supervisors and employees in the future, they will follow up and act according to regulations.

Fifth, unite and cooperate.

At present, we have found quarrels between colleagues, and also heard that there are quarrels between employees and customers. Let me be clear, our company is absolutely not allowed to quarrel with customers.

Colleagues should not quarrel with each other.

We are all colleagues and spend more time together than our families. If you are unhappy, you must communicate misunderstanding and speak unclear. We are all for work, so it is good to talk about it. Here, we must be careful: things are not right for people, things are not right for people, they are not wrong for people, they are not life-threatening, and never say anything that hurts people, leaving room for each other.

Everyone comes from all over the country, and their temper and personality may be different. Colleagues should be tolerant, open-minded and open.

Create a good working atmosphere, so that you can work happily and feel happy.