Hotel room management process

Each hotel has its own room management process. Only when employees follow the process can the hotel operate in an orderly way!

When the guests get off at the front of the hotel, the bellboy should take the initiative to meet them, take over the guests' luggage, guide them to the front desk to check in, and rest in the room after receiving the keys. This simple procedure, if handled well, will definitely make guests more confident in hotel services.

1. The receptionist should stop the original work, smile at the guests and ask their names politely, such as? Good morning, sir. Are you welcome? May I know your name, sir? I wish I could help you. ?

When the guest says his name, he should say:? Thank you? Sir? Then take out the reservation card on the reservation shelf and take out a check-in registration card for the guests to fill out.

3. When the guest fills in the check-in registration card, the receptionist should immediately arrange the room according to the information on the reservation card, fill in a guest handbook, indicate the guest's name, room number, departure date and room price, and then write a note with name information in triplicate.

4. After filling in the check-in registration card, guests should check whether they have missed any important items, such as departure date, ID number, nationality, payment method and signature.

5, check the guest's certificate, check whether the number is wrong.

6. If the guest checks out, he will pay by credit card. Please show me his credit card and press out a credit card form so that he can save time when he moves out.

7. When guests check in with light luggage but don't use a credit card, they should politely ask them to pay all the rent (including service fee and tax) in advance.

8. After all the formalities are completed, unfold the guest handbook in front of the guests, explain your room number, departure date and room rent to the guests, then give the handbook to the guests, then give the room key and name information to the bellboy behind the third guest, and then say to the guests. Sir, bellboy? I'll show you to your room. Did you have a good time? Enjoy the hotel. ?

9. The receptionist should separate the check-in registration cards, nail the reservation card behind the first check-in registration card and put it together with other first check-in registration cards for easy reference.

10. Book the reservation information on the back of the third check-in registration card, and submit it to the front office collection department together with the bill. The second registration card exists together and is reported to the public security bureau the next morning.

1 1. The first contact list is placed on the room information shelf, the second contact information is placed on the name information shelf, and the third contact information is given to the floor where the housekeeping department is located.

12. Fill in the guest's name, room number, number and departure date in the guest book of the day according to the serial number of the second check-in registration card.