Hotel management essay reference examples

With the expansion of the global economy, the hotel industry is developing more and more rapidly, and the demand for hotel management professionals is increasing. So how to write a graduation thesis in hotel management? The following is the content of the reference examples of thesis about hotel management that I have collected for you. You are welcome to read and refer to it! Reference Examples of thesis in Hotel Management 1

Shallow Analysis of hotel supervision and management plan

Abstract: Supervision work is mainly to prevent the occurrence of a series of problems so that the work can proceed normally. Based on the actual situation, this article explains some management methods of hotel supervision for reference by peers.

Keywords: supervision; management; discussion,

Hotel supervision management refers to the supervision and guidance of hotel resources by hotel supervisors, foremen and other grassroots managers. A series of management functions for on-site management. Supervision in a broad sense refers to the front-line management of the hotel, such as foremen, supervisors, etc., that is, the supervision and guidance of the work of subordinates. Hotel supervision includes restaurant supervision, guest room supervision, marketing supervision, recreation supervision, etc. Hotel supervisors must have minimum interpersonal communication skills and experience, and handle relationships with superiors, peers and subordinates, and guests. In hotel organizations, supervisory managers are the intermediary between subordinates and upper-level managers. They must report to upper-level managers and directly contact employees and customers as representatives of management. Hotel supervisors are at the lowest level of management and have direct contact with ordinary employees. They are between managers and non-managers. They are the intermediary between employees and upper-level managers, playing the role of a link between the past and the next. The hierarchical relationship structure of hotel supervisors in the hotel organization is shown in Figure 1. For employees, hotel supervisors represent management. For superiors, supervision is the link between them and employees and specific work.

1. The status of hotel supervision in management

The management content of the supervisory team in hotel management includes human resource management, information resource management, material resource management and time management, among which The essence of management is shown in Table 1:

2. Methods for hotel supervision to improve management level

(1) Use cycle management method to improve supervision and management level

Hotel supervisors must rationally utilize money, materials, people, time, equipment, energy and other resources for effective management. They must continue to learn and accumulate at work. Hotel supervisors must improve their management level through the four steps of planning, implementation, inspection, and processing. Each step forms a cycle, that is, the PDCA management method that is often used in management methods. It is step-by-step to avoid simple repetition. It is responsible for supervising subordinates. Each cycle has new and higher goals, and the management level is improved step by step. Finally, Achieve efficient management.

Planning stage: Determine supervision and management policies and goals, determine plans, and enable subordinates to master basic skills such as standard procedures.

Execution stage: Implement the tasks and goals of department work to individuals, clarify the final quality standards and requirements, and employees complete tasks as required.

Inspection stage: summarize the results of execution, identify problems, check the execution of subordinates, guide work, and ensure final quality.

Handling stage: Unreasonable or wrong operations of employees must be stopped, and the consequences must be dealt with accordingly. The work results of employees must be fairly evaluated and evaluated, and the good and bad shall be rewarded and punished in a timely manner, and as a result, the "level" should be implemented for outstanding employees. An important reference for the wage system. The results of summary inspections are processed, successful experiences are affirmed and appropriately promoted and standardized; failed lessons are summarized to avoid recurrence, and unresolved problems are put into the next PDCA cycle to continuously summarize and improve, and ultimately achieve high-quality management .

(2) Hotel supervisors need to constantly reflect

As hotel supervisors, they want their subordinates to do their jobs willingly, and they must constantly reflect on whether they are a good supervisor. Can I understand the work instructions of my superiors well, and whether the execution is in place, and whether my subordinates can obey the instructions wholeheartedly and work efficiently. If there is a problem, is it the fault of the subordinates or myself? Reflection? Both It refers to constantly thinking over and over again, and also refers to constantly thinking about one's own management behavior from the negative side, reflecting on the mistakes and shortcomings in one's own management, correcting them one by one, and looking for possibilities for continued improvement.

(3) Improve the level of communication

Management is the management of people and teams. Management is a conscious and purposeful activity process with organizational goals and management goals. The realization must rely on the team and employees, so the essence of hotel supervision and management depends to a large extent on whether the communication channels with employees are smooth and whether the subordinates' enthusiasm for work can be stimulated. Communication is the most important means. Every subordinate wants to know his status in the eyes of the leader, how the leader views and trains him, what is the reason when employees are dissatisfied, is it the hotel's working environment that makes employees dissatisfied? Or is it the hotel's salary system that makes employees unable to Peace of mind? Or the employee's career plan cannot be realized? The employee's work is not recognized? Therefore, as an excellent hotel supervisor, he should communicate with his subordinates frequently, so that the subordinates can feel that they will always be the leader's right-hand man and affirm his strengths. , value, point out shortcomings, help employees continue to improve, and use management methods such as "personalized employee management and flexible management" to make employees willing to do their jobs well and make continuous progress.

The hotel industry is a labor-intensive industry with many young people. The work in the hotel is intensive, requires high emotional intelligence of employees and strong learning ability to adapt to the work. Employees are prone to high-intensity and repetitive work. Feeling of professional burnout occurs. Many hotel supervisors who have been promoted from hotel front-line employees should learn to communicate with employees, abandon their narrow-minded and selfish mentality, help their subordinates grow, plan their career well, make the best use of their talents, and do not be afraid of their subordinates surpassing themselves. , from another level, it allows subordinates to work efficiently and effectively. If your employees are all excellent and have been promoted, you will definitely be promoted to a higher position accordingly.

The hotel supervisor’s communication also lies in communicating with the guests. In the hotel industry, communication accompanies the entire process of customer service. Without effective customer communication, it is impossible to have highly satisfied customers and achieve hotel profitability. Therefore, hotel supervisors must eliminate communication barriers, communicate actively and effectively, understand customers, and be good at understanding customer psychology. Be good at using personalized service language and actively handle customer service issues that subordinates cannot handle. In particular, you must master guest complaint handling communication skills and do a good job in complaint feedback and return visits. Cultivate customers who are loyal to your hotel.

As a supervisor, communication with your boss is particularly important. Reporting situations to your boss must be truthful and try to understand your boss’s intentions as much as possible. Reporting should be organized. There should be a clear point of view when expressing opinions. Regarding the boss's requirements, one must act according to one's ability, not blindly and against one's will, and must actively protect the interests of employees.

(4) Improve interpersonal skills knowledge and experience. Lower-level hotel managers must learn knowledge related to their industry, master interpersonal skills, and correctly handle relationships with superiors, peers, subordinates, and guests. Be good at understanding instructions from superiors; handle the relationship with peers well, seek truth from facts, be good at observation and thinking, use modern management methods to improve subordinates' work enthusiasm, be a good leader for subordinates, and establish prestige. You must be able to manage and dare to manage, assume due responsibilities, avoid only seeking the satisfaction of superiors, giving orders but not doing things for subordinates, usually distrusting subordinates, and being unable to step forward when subordinates need it.

Hotel supervisors must deal with both upwards and downwards in their work. The best state should be like a lush plant, blooming upwards and taking root downwards. Therefore, at this point, we recommend the spirit of superiors serving subordinates. ?Service is also a kind of leadership? It has become a common theory for successful business managers in the world.

The source of customers in the hotel industry is complex. Hotel supervisors must also handle the relationship with guests, form their own customer relationship network, cultivate customers who are loyal to the hotel, and bring a stable customer source to the hotel.

(5) Improve management execution

Hotel supervisors’ improvement of management execution mainly includes the execution of subordinates and their own execution. Improving execution is a long-term project. To improve the execution ability of subordinates, rely on reasonable people to complete the corresponding work to implement the goals, and discuss specific implementation methods and strategies with subordinates before implementation; conduct dynamic supervision during implementation, and provide timely guidance instead of waiting for the results to come from Report below; when subordinates fail to perform well, give constructive suggestions to subordinates to guide and help them achieve their work goals. Truly effective managers are good at getting assigned tasks and decisions to be carried out.

Hotel supervisors must rely on their own continuous learning and improvement to improve their execution. In addition to reflecting on the shortcomings and mistakes in their work, they must also learn to identify problems, deal with them, and prevent similar problems from happening again. To improve their management execution, hotel supervisors must learn to accumulate management experience, learn communication and listening skills, learn the ability to deal with problems and conflicts, motivate employees in a timely manner, improve employee performance, care for employees, and cultivate their influence among employees. Convince subordinates through business capabilities, ideology and ethics, etc. Learn to properly delegate power, learn to scientifically assign employees, give full play to employees' expertise and talents, and enhance team cohesion.

3. Conclusion

In general, hotel supervision and management is a diversified and systematic work, which involves all aspects, so we must adopt scientific and innovative methods. Pragmatic work. Flexibly use a variety of management methods based on actual conditions, and respond to extremely challenging work with a calm and steady psychological quality. You should also carefully plan your career, work hard to adapt to work, and ultimately complete self-improvement.

References:

[1] Zhang Xueying. Supervision skills of hotel managers [J]. Journal of Sichuan Culinary College. Issue 3, 2006: 39-39

[2] Anonymous. Lu Haiyan "Who can serve as the terminal of the command network" - Speech at the graduation meeting of the training class for supervisory cadres of Northern Company.

[3] Zhou Guilan. On the Supervision and Management of Hotels [J]. Heilongjiang Science and Technology Information. 2009(02): 147-148

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