A guest quarreled with a guest in the restaurant. As a public relations officer, how to deal with it correctly after receiving the notice?

First of all, you should get to the scene at the first time to find out the reason of the quarrel from the service staff and customers on the spot;

Second, after understanding the specific reasons, go to the customer and apologize to the customer who has obvious anger, indicating that ① if it is caused by the food, taste or serving speed of this restaurant, this restaurant apologizes; 2 If the customer waits for a long time because of the wrong dish, the restaurant will come forward to solve the price difference and give the customer another one as soon as possible;

Third, if it is a contradiction between customers and their personal opinions, it has nothing to do with restaurants. At this time, it is appropriate to ease and calm the contradictions between the two sides. You can persuade as a bystander and then give each customer a dessert or snack in the name of the restaurant to adjust the atmosphere.