How to refuse compensation after the hotel glass burst and scratched people?

20 16,10122 October, the bathroom glass of an economy hotel in Liuzhou, Guangxi burst, causing a male customer to be scratched by the glass. The customer then asked for compensation and received the hotel's "Reply", which mentioned: As for the spiritual consolation money you requested, our company thinks that as a weather-beaten person, this injury should be nothing to you.

A reply from Zefeng Hotel to the injured customer shows that the hotel has received the letter from Tenant Week on1October 3, 20 1 165438. The reply is as follows: After seeing your injury, our company will immediately send you to Liuzhou Traditional Chinese Medicine Hospital for medical treatment. According to the doctor's diagnosis, your left forearm and left hand are both * *. Now you complain that the root of your thigh is hurt, too. Our company said that we can't understand why you didn't tell the doctor about the injury when you were treated in Chinese medicine hospital.

Regarding the spiritual consolation money proposed by Zhou, reply: Regarding the spiritual consolation money you requested, our company thinks that you are a weather-beaten person, and this injury should be nothing to you, so our company cannot accept your spiritual consolation money request.

Finally, "reply" responded that the hotel was willing to compensate 500 yuan and sign an agreement. If the customer can't accept it, it can be solved through legal channels.

Zefeng Hotel subsequently confirmed the above reply and said that the letter was written and issued by a lawyer. The details of the incident and the final compensation are still unclear.