The guest couldn't find a bad review of the hotel location.

Guests don't come to the store for bad reviews.

The guest didn't arrive at the hotel, but gave the hotel a bad review because of a certain problem. The hotel can prepare the hotel PMS and public security management system, search the guest name page and display the check-in page to make a complaint! Choose the corresponding appeal conditions to appeal;

Second, the guest threatened bad reviews

Guests are dissatisfied with the hotel stay and threaten the hotel to provide various conditions. Otherwise, they will have bad reviews. When the hotel meets such a guest again, it must record it quietly and must not take the initiative to make compensation. Have confidence in the guests. What do you need us to do, let the guests say free, and so on. Only then can there be evidence to complain;

Third, the guests commented that the hotel had no facilities.

Hotels need to be viewed and displayed on the extranet according to their actual facilities. If there is no parking lot in the hotel and it is clearly displayed on the external network, guests will complain about bad reviews after arriving at the hotel. Such bad reviews need to prepare external network display facilities, and view the facilities page in the background to appeal;

In any case, the hotel needs to combine the evidence and get to know it with emotion, and the evidence needs to be fully prepared. Try to pass the complaint once, and the hotel's grievances are displayed in the text. If the first complaint fails, the hotel can contact the merchant to appeal again!