Etiquette that should be paid attention to when welcoming guests

If you receive guests in a hotel, you can refer to this:

Behavior, manners, norms and manners refer to a person's behavior. Posture refers to the appearance of the body, and demeanor is the external expression of personal quality cultivation in interpersonal communication, and it is also the expression of temperament.

1, basic station. Stand upright, natural, cordial and steady, that is, "stand upright as loose." Its standard practice is: head up, face straight ahead, eyes straight, jaw miniature, neck straight, shoulders relaxed, breathing naturally, waist upright. Arms droop naturally, at the sides of the body, hands on the chin forward, fingers slightly bent, fingertips down. Stand at attention with your legs together and your knees close to your heels. The two limbs are separated in a "V" shape, about the width of a fist. Pay attention to raising your hips, and your body weight should be evenly distributed on your legs.

2. Sit down. Sit in the right posture. The key points are: sit down slowly, keep your upper body straight, your heart vertically downward, your waist upright, your spine straight up, your chest straight forward, your shoulders relaxed and flat, and your torso with your neck, hips, legs and feet facing forward; Put your hands on your knees naturally and put your knees together; Look straight and smile. When sitting, don't fill the chair (the waiter should sit 2/3 of the chair), but don't sit beside it. When you know, you must not have the following postures: (1) Sit in a chair, lean forward and lean back, shake your legs and cross your feet;

⑵ Put your feet on the armrest of a table or sofa, or on the coffee table;

(3) Hold your chest with your hands in front of your superiors or guests, and sit cross-legged or half-lying;

(4) Lie prone on the workbench. An indecent sitting posture. Legs are too wide; Improper leg support; The legs are overstretched.

3. Standard squat posture. Its requirements: when squatting, the legs are not side by side, but the left foot is in front and the right foot is behind. The left foot should be completely on the ground, and the calf is basically perpendicular to the ground; Rest your right foot on the sole of your foot and lift your heel. At this time, the right knee must be lower than the left knee, and the inside of the right knee is close to the inside of the left calf, forming a posture in which the left knee is higher than the right knee. Women should rely on Kun's legs, and men can be separated moderately. Hips down, basically support your body with your right leg. It is often more convenient for male service personnel to choose this method at work. Cross squat posture. Usually suitable for female service personnel, its advantage is beautiful and generous. The basic feature is that the legs cross together after squatting. The requirements are: when squatting, the right foot is in front, the left foot is behind, the right calf is vertical to the ground, and the whole foot touches the ground. The right leg is on the top and the left leg is on the bottom, and the two overlap. The left knee extends from the back waist to the right, the left heel is lifted, and the sole of the foot touches the ground. Legs together to support the body. The upper body leans forward slightly Hips down. 4. Requirements and standards of basic walking posture. The correct gait requires "walking like the wind", and its specific essentials are: the upper body is upright, the shoulders are stable, the two swings are natural, the legs are straight but not stiff, the pace is steady, the gait is stable, the stride is moderate and even, and the feet are on the ground. Pay attention to the main points. Clear direction, moderate stride, even speed, accurate center of gravity, harmonious body and beautiful shape. Differences between men and women. When the male service personnel are marching, their heels alternately form a line and their toes slightly spread out, usually with a slightly faster speed, a slightly larger step and a vigorous step, which fully shows the masculine beauty of men. When the waitress is marching, her toes are slightly outward and her feet alternately walk in a straight line, which is called "one-word step" to show elegance. Please also note:

(1) Try to stay on the right, not in the middle.

When meeting superiors and guests, you should nod your head to show your respect.

(3) When you walk to the door with your superiors and guests, you should take the initiative to open the door and let them go first. You can't beat yourself.

(4) When getting on and off the elevator with superiors and guests, you should take the initiative to open the door and let them get on or off first.

5] when guiding the guests, let the guests and superiors be on their right.

[6] When going upstairs, the guest is in front, when going downstairs, the guest is behind, and when three people walk together, the guest is in the middle. On the sidewalk, women walk inside to make them feel safe.

Once, when a guest comes up or down the stairs, he should take the initiative to give way to the guest.

5. Job requirements of some staff in the hotel.

(1) In addition to the above requirements, doormen, distinguished guests and ushers in the lobby should stand with their arms hanging down naturally, their heels together, their toes separated naturally (including the outside, only the length of their feet) and smiling. If there are no guests coming in or out, you can relax your feet and return to normal posture immediately when the guests arrive. (2) Waiter, the upper body is straight, the feet are separated (the heel separation distance is limited to 8cm, and the arms are naturally drooping. Both men and women can use the backhand posture. (3) Counter staff, upper body straight, legs apart, arms can be properly handled. But don't hold your arms.

6. Hand posture. Hand posture is the most expressive "body language". Hand posture should be standardized and moderate. When giving directions to guests, straighten your arms, put your fingers together naturally, palm up, take your elbow as the axis and point to the target. At the same time, keep your eyes on the target and consider whether the other party sees the indicated target. Don't point with one hand when introducing or giving directions. When you speak, you can't gesture too much and not too much, otherwise you will feel gilded the lily. Generally speaking, the gesture of palms up is modest and sincere. When introducing, guiding and indicating the direction, palm up and upper body lean forward slightly to show respect. When handing something to a guest, you should respectfully offer it with both hands. Never throw it casually, and avoid pointing your finger or pen directly at the guest.