Which department should the hotel start from?

Dedicated to hotel interns. Recently, many friends or classmates who are engaged in hotel management have asked me such a question, just like a stranger asking you what's delicious. You can never answer according to your personal preference. Because different people have different preferences and specialties, and different departments of the hotel also have different positions and requirements. From the employee's point of view, it is not appropriate to answer "It doesn't matter which department you start from". For example, it is inappropriate for an introverted person to do some front-line work, even if he can be a grassroots for the time being, but what about the future? In the same way, it is also a waste of talents for a handsome guy with good eloquence and strong social skills to be a clerk. It is easy for a person to change his appearance, but it is difficult to change his personality. Recommending a position contrary to his personality is tantamount to killing his hotel future. But one of the difficulties in answering this question is that the respondents often don't know the questioner, or the questioner doesn't know himself. First ask yourself what kind of person you are, what personality you have, what advantages and disadvantages you have, and make a SWOT analysis for yourself. Furthermore, understand the basic situation of the hotel industry you are engaged in, such as how many departments there are in the hotel, what the specific positions of each department do, and so on. I once met some netizens on the Internet. I don't know how many departments and personalities there are in the hotel, but let me recommend a suitable position, which really makes me unable to find the north. Generally speaking, high-star hotels are divided into housekeeping department, marketing department, front office, catering department, finance department, human resources department, security department, engineering department and other departments. Of course, some hotels also have departments such as recreation department and commodity department. There are not many positions that are really suitable for interns, most of them are grass-roots employees in the catering department, housekeeping department and front office department, but there are also a few interns who can go to the human resources department and marketing department (which does not mean that they are superior to those in other departments), but the requirements of specific positions in each department are very different. For example, the catering department generally has basic positions such as greeter, waiter, vegetable runner, trainee bartender, cashier, operator and clerk. The requirements of each position are different, but a qualified catering manager is familiar with the above positions, or familiar with them. For example, customer service requires the coordination and cooperation of ushers, waiters, vegetable runners and cashiers to make joint efforts to satisfy customers. Therefore, restaurant managers or managers above their level are generally familiar with all positions in restaurants, which may be one of the reasons why hotel managers need qualifications! In this sense, that is, from the perspective of managers, the sentence "it is the same from any position in a department" is also correct. Regarding the explanation of this sentence, there are many similar articles on the Internet, the best of which is an article by the famous hotel operator Fei in Best Oriental. The article is quite long, but it is definitely worth reading. He wrote: "N people have asked me the same question:" Which department should I start from? My answer is only one, "I will succeed from any department." "To tell you the truth, everyone's unbelief has bothered me for many years, and it seems that I didn't understand until recently. The so-called "good" is nothing more than two meanings. First, you are quick to get started, easy to make achievements, and a steady stream of new knowledge makes you quickly become an expert and even everyone. Second, the promotion channels are smooth, and the three-stage rocket will send you into space and become an enviable middle and high-level manager. This is what everyone is very interested in knowing, and there is no other requirement. If the ultimate goal of choosing the "best" department and position is to pursue the highest position in the hotel, the result will be disappointing. With the naked eye, among the people around me and before me who have been vice presidents and general managers of four or five-star hotels for more than ten years, their first jobs are not very impressive, such as serving food, cooking, working as waiters and waitresses, and working as PA. They all look like "handymen", but at present they are like receptionists and sales representatives. It seems that as the old saying goes, the opportunity is "unpopular". I never believe that they are only lucky and have no ideals; Only qualifications, no ability. I can't even believe there are few hotels there. In recent years, the number of hotels has increased explosively, which has made everyone go to heaven, and "handyman" has become the general manager. In fact, many people who worked with them in those years are still doing odd jobs, and they are under the "odd jobs" partners of that year. It's just that I never dare to mention these words to new employees, especially college graduates, for fear of scaring them silly and drooling me. They can't wait to "spoil" their youth! They want to be a department manager within three years, which is their most modest statement. But from my ignorant experience, it seems extremely rare to be a five-star hotel department manager for three years from scratch. At least none of the department managers I have worked with so far has only worked as a hotel for three years. There is a certain chance of starting from which department. Maybe there is no shortage of people in the position you like, so you should be wronged. Originally yearned for human resources, secretaries, receptionists and sales representatives. These jobs are highly scarce and have poor mobility. You can't get in unless you are lucky enough. Even if the tie goes in, the early days are far farther away than you think. Which department to start with involves an opportunity cost problem. The more beautiful the position, the more talents there are, and the competition is fierce, so promotion is very difficult. People who have been doing it for several years are everywhere. The more leisurely the post, the less attention the top management pays. I am afraid that I will be raised by hard work, and I want to get promoted quickly. Dream your dreams. You have the opportunity to choose a position with beautiful scenery, but the promotion channel is crowded with people. Good luck. From which position you start, you have to face a window of opportunity for promotion step by step, that is, whether you can be promoted to the next level smoothly after promotion, step by step, until the middle and high levels. From the most basic employees to the director, there are at least three or four floors. If it is difficult to get promoted after promotion, I believe not everyone wants it. Therefore, there must be too few "springboard positions" in the middle of the promotion channel. And the "ultimate ceiling". Usually, it is difficult for you to be promoted to this position, and no matter how qualified you are. Generally speaking, the final ceiling of most positions is at the director level, such as human resources, administration, engineering, finance, procurement and security, except for a few people who have adventures. There seem to be many opportunities in the sales department, and the director also has the opportunity to be promoted to the general manager, but there are few springboard (supervisors and managers) in the middle, which is not easy. On the contrary, people in guest rooms and restaurants are in direct contact with the general manager, and there are many springboards in the middle, and the ceiling is easily broken eventually; There are also opportunities in the lobby, but it is possible to develop towards the guest room. In short, the department with the largest proportion of hotel revenue and the largest number of departments will always be the "cradle" of the general manager. It is not the most important department to start from, but it must be done well. This is basic. Stand firm first and become an indispensable member of the department. Even if you are a waiter, as long as one hundred guests praise you and ten guests call you for service, it will naturally attract the attention of the department and hotel leaders, and the opportunity will come. Unfortunately, many of our newcomers have not even passed this level, and they are all planning a bright future for themselves. How do we do this? People can only move from one success to another greater success, and countless small successes accumulate into great successes. Excellent employees have the strength and opportunity to be promoted to the grass-roots management. Excellent grassroots can be promoted to the middle level, and excellent middle level can be upgraded to a higher level. Strive to be the best at every level. That's what I did silently. I started as the most humble training teacher more than ten years ago, and set a grand goal at that time-I must cultivate myself into the trainingNo. 1 of the hotel industry in the whole city within three years, and the same is true after I became a supervisor, assistant, deputy manager and director. Even if I accumulate a lot, I don't necessarily lose my hair, but I must accumulate a lot to feel at ease, because it is my luck to have the opportunity, and it is my own problem to be ready. It really doesn't matter where you start, the only thing that matters is whether you are the best employee in this position. Whether it is guest voting, employee voting or management selection, even if there is only one quota, it must be your name and you will never fall behind. This is the real "beginning". The main front-line departments of the hotel include catering department and room service department.