Through the study and training of basic hotel knowledge such as appearance, etiquette and courtesy, do you think it is important? Why is it important? How should you change it in your work and life in

Through the study and training of basic hotel knowledge such as appearance, etiquette and courtesy, do you think it is important? Why is it important? How should you change it in your work and life in the future?

Important

As a hotel service provider, you need to have a good appearance when facing your customers. This is respect for the guests and respect for yourself and your work. Regarding etiquette, politeness is of course important. For example, Ritz-Carlton says, "We serve gentlemen and ladies with the attitude of gentlemen and ladies." As service providers, we provide our own services, and the goods we sell are also our own services. Etiquette and courtesy are necessary skills when we sell services and serve guests. Similarly, having good etiquette and courtesy will improve our self-cultivation and taste. , In contemporary society, having good etiquette and courtesy is also a basic quality that a social person should have. Clothing is a kind of etiquette, and etiquette and courtesy are a kind of behavioral etiquette. As a hotelier, you should have these basic qualities.

At work: 1. Dress appropriately and wear uniforms on formal occasions; 2. Wear appropriate attire, usually work makeup; 3. Master good concierge etiquette skills and hotel employee etiquette

In life: 1. Dress appropriately and suit your own conditions 2. Dress appropriately but not too ostentatiously 3. Have good knowledge of etiquette and politeness and be able to apply it in practice