What should I do if there is a dispute between the guest and the hotel waiter?

The guest is God, so you should consider the guest first.

You know, waiters can hire guests again, but they can't.

Also, ask whose fault it is and tell the guests well.

Don't criticize the waiter too much. You can say to him: How did this happen? Go and entertain other guests.

If he is in a bad mood, tell him to go to the kitchen or somewhere to reflect and have a rest.

Say sorry to the guests, and then try to meet any requirements of the guests. .....

Only in this way can we have repeat customers ~