What is the room service item?

Procedures and standards of hotel room service:

First of all, welcome program.

1. Customer information you need to know: According to the notice from the front desk, know the customer information as detailed as possible; To achieve "seven knowledge and three understanding": understand the reception unit, number, nationality, identity, life characteristics, reception standards and sanitary conditions; Understand the arrival (departure) time of guests, understand the time of cars, ships and flights, and understand the religious beliefs of guests;

2. Room layout: according to the religious beliefs, life characteristics, standards and specifications of the guests (check whether the room layout meets the specifications);

3. Welcome floor: a. Welcome service: welcome guests at the elevator entrance, guide guests into the room, send welcome tea, and introduce room facilities and services; B. Baggage distribution: Assist the bellboy to distribute the guest's luggage (team) to all rooms. ?

Secondly, the wake-up service program receives the wake-up call from the guest:

1, answer the phone within three tones;

2, according to the standard procedure to meet the guests, announced the name;

3. Ask about the room number, name and wake-up time;

4. Repeat the guest wake-up request, and wish you good night after being confirmed by the guest;

5. Tell the switchboard the wake-up request and the other party the wake-up request, and ask the other party to confirm. Fill in the wake-up record, fill in the room number, name, wake-up time and notify the relevant personnel. ?