The hotel responded to the guest's stay and was bitten by lice! How did the hotel respond to this matter?

A customer was staying in a hotel, and his face was bitten by a bug, which made him fester. The hotel's response to this matter is that the hotel has not found any bugs, but it can pay her medical expenses and reduce the room rate for one night.

First, the guest accommodation was bitten by lice!

When a woman checked into a hotel in Beijing, her face was bitten by a bug, festering and snoring. And we can really see that the woman's hands are covered with red spots through the pictures posted on the Internet. At that time, when the woman turned on the light, she found many black bugs on the bed, so she caught a live one and went to the hospital. The doctor told her it was lice. So this woman, that is, Ms. Gao, went to the hotel to explain. She doesn't want compensation, she just wants the hotel to close down for rectification.

2. Hotel's response: The hotel asked the disinfection company to find no bugs, and demanded to pay the medical expenses to reduce the room rate for one night.

When Ms. Gao went to the hotel to talk, the hotel invited a disinfection company but found no bugs, saying that only the living body in the customer's mineral water bottle was seen in the hospital. Moreover, the hotel also offered to pay her medical expenses and reduce the room rate for one night, but these were rejected by Ms. Gao, because Ms. Gao only hoped that the hotel would give her a statement and be able to suspend business for rectification. In fact, Ms. Gao did nothing wrong. As soon as she saw the bug, she knew that she would bottle it with mineral water and take it to the hospital for examination. On the one hand, it allows doctors to prescribe the right medicine, on the other hand, it also wants to know what bug it is. Ms. Gao can't lie. After all, these lice sting themselves, who will have nothing to find lice to sting themselves? So, there must be something wrong with the hotel. It is very likely that this situation is because the hotel has not sorted out the health work clearly. I also hope that after this incident, this hotel can clean or disinfect all the beds in the hotel, so as not to give customers a bad experience.