The wedding videos that have been waiting for 9 months are all in the back. How should both husband and wife protect their rights?

According to media reports, in March 2020, Mr. and Mrs. Li, who live in Changchun, Jilin, signed a wedding service contract with the wedding company designated by the hotel, with a cost of 8,000 yuan, including wedding planning, photography, video recording and venue service. According to the contract, the video will be delivered two to three months after the wedding, but it took the Li couple nine months to receive the wedding video. What is even more surprising is that the entire wedding video is only 23 minutes, and the video is almost all the shots of the back of the head and the back of the head, which is not as good as the video taken by ordinary people with mobile phones. Afterwards, the consumer communicated directly with the merchant, and the merchant replied that the package was low-priced and only one person took it, while the high-priced package had ten machines.

This news triggered a heated discussion among many netizens:

Once in a lifetime, but if you have some empathy, you won't make fun of other people's weddings. Chaos in any industry is caused by conscienceless. ?

Amateur cameraman, amateur post-editing, these two may just get started?

8 thousand is not cheap either. Is this too much?

This. . . I believed it when I said it was taken by relatives. The wedding planning company took it? ?

Boyfriend said it was like a reporter's unannounced visit?

Everyone responded sympathetically and criticized the wedding company. Life is such an unforgettable wedding. Why can't photographers make good use of snacks? This time, it's bigger.

Generally speaking, this price is really not worth 8000 yuan. It is hateful to ask a passer-by to shoot casually and give him two or three hundred dollars. And it is said that it has been prepared for nine months. It is estimated that the wedding company is embarrassed to show it to people and wants them to have more time to dilute their impression of the wedding. Good memories can only exist in their hearts.

In fact, such a wedding company should be exposed to avoid more people being deceived.

How should both husband and wife protect their rights? In the contract with the wedding company provided by Ms. Wang, it is clearly seen in Article 8 that if the photography and video service provided by the company is lost due to equipment failure, the company is responsible for compensating the customer twice the service fee charged. The two sides failed to negotiate and decided to take legal channels.

This news was exposed during the holiday of 3 15. Naturally, you can call the consumer complaint phone number 123 15 to defend your rights. The consumer complaint hotline platform can not only complain about the quality of products, but also complain about the nature of the case: compulsory binding, depriving consumers of their right to choose.