What abilities should the lobby manager of a domestic five-star hotel have?

What abilities should the lobby manager of a domestic five-star hotel have? The answer is: 1) with normal facial features and no obvious defects. 2) Good oral English and strong communication and communication skills. 3) Good organization and coordination ability and strong ability to deal with unexpected accidents. 4) Have considerable experience in front office work, and be familiar with the basic situation of the hotel and the characteristics of the hotel. 5) Super endurance (no callback,