Why are hotel guests so demanding?

Service quality, expectation and price.

1, service quality: Hotel service quality has an important impact on the satisfaction of guests. If the hotel's service quality is not good, such as poor front desk service, incomplete room cleaning and unsatisfactory catering service, guests will be dissatisfied with the hotel.

2. Expectations: Hotel guests usually have high expectations of the hotel and hope to enjoy high-quality services and facilities in the hotel. If the service or facilities of the hotel do not meet their expectations, they will feel dissatisfied.

3. Price: The price of the hotel is usually one of the focuses of the guests. Guests think that the price of the hotel is too high or not worth it, and will put forward higher requirements for the service and facilities of the hotel.