Daily English for Hotel Customer Service in Macau

2. Human Resources Department

3. Front Office Front Office Department

4. Housekeeping Department

5. Food and drink. Beverage bu catering department

6. Entertainment Department

7. Finance Department Finance Department

8. Marketing Department of Sales Department

9. Security Department Security Department

10. Engineering Department

1 1. Waiting list

12. Average house price

13.dnd = Do not disturb.

Vip = very important person

15. Packaging services

16. No one can make a reservation.

17. Message message

18. Cancel Cancel

19. Individuals without appointments

20. Wake-up call

2 1. Complain

22. Oversubscription is oversubscribed

23.OOO = fault repair room

24. Lost and Found Lost and Found

25. Room Status Room Status

26. record

27. Check out Check out

28. make an appointment

29.reception

30. Operator Operator

3 1. Business Center

32.DDD = domestic direct dial telephone

33. International direct dial telephone

34.LDD = local direct dial telephone

35. Suite Suite

36. Standard room

37. Double room with big bed room

Mini bar

39. Laundry service

40. Room service

4 1. Menu menu

42.PA = public area

43.DJ = voice controller of music program host

44. Tip = Tip to ensure timely service.

45. Assistant to the lobby manager and assistant to the general manager

Foreign general manager

Deputy General Manager and Deep General Manager

Finance Director

Sales director

Marketing director

Director of room service

Executive chef

Department manager Department manager; Department manager; section chief

Assistant manager assistant manager

Competent supervisor

Captain, foreman