What does the letter service stand for?

The letter "s" is understood as "smile", that is, "smile", which means that hotel employees should have a sincere smile in the service process.

The letter "e" means "Excel", that is, "excellent", which means that hotel employees not only provide services to customers in general, but also exceed customers' expectations and perform very well in service attitude, service standards and service procedures. That is, advanced services.

The letter "R" means "ready", that is, "ready", which means to make good preparations for material, psychological and technical conditions before providing services to customers, so as to meet their needs at any time and skillfully provide thoughtful services to customers.

The letter "V" means "watch", that is, "treat", which means that hotel employees should treat every customer as a VIP, pay attention to every request made by customers and satisfy them wholeheartedly.

The letter "I" refers to "invitation", that is, "invitation", which means that after receiving a complete service, hotel employees should politely send out an invitation of "welcome to come again" to each customer, or take the initiative to recommend hotel services to guests and invite them to enjoy more services of the hotel.

The letter "C" refers to "creation", that is, "creation", which means that hotel employees should not only abide by the established service procedures, but also give full play to their subjective initiative, creatively satisfy customers according to their characteristics and needs, and create a comfortable and pleasant atmosphere for customers. That is, personalized service advocated by the hotel.

The letter "e" refers to "eyes", that is, "vision", which means that hotel employees should pay attention to the expression and direction of their eyes in the service process, instead of looking around aimlessly, they should always look at customers and let them feel the attention and attention of hotel employees.