Why is the front office the nerve center of the entire hotel?

Why is the front office department the nerve center of the entire hotel?

The front office department is an important department in modern hotel management and is responsible for the entire hotel service work. The core has an important impact on the hotel's market image, industry competitiveness and economic benefits. Therefore, hotels should take proactive measures to address front office issues to improve customer satisfaction.

1. The role of the front office of a modern hotel

The front office is the first place where guests directly come into contact with the hotel. It involves all aspects of customer service provided by the hotel and is the hotel's responsibility The place where customer service begins and is completed. First of all, the front office is usually located at the main entrance of the hotel and is the main place where guests get information after checking in. Secondly, for hotels, the front office is the department that organizes guests, sells guest rooms, organizes reception and coordinates guest services, and provides various comprehensive services to guests. Finally, the front office is like the facade of the hotel. From the arrival of each guest to the final departure, the services they receive are closely related to the work of the front office, and are directly related to the guest’s first impression of the hotel and their final departure. Service satisfaction. The service quality of a hotel is directly related to the hotel's survival and development. The front office plays a vital role in this. The service quality and management decision-making level of the front office will directly affect the hotel's market image and industry competitiveness, thereby affecting the hotel's market image and industry competitiveness. to the hotel’s economic benefits. Therefore, the front office is the key to the operation of various departments in modern hotel management, and its role is very important.