Traditional Culture Encyclopedia - Hotel franchise - What do you do as a waiter in a restaurant? Speak more fully, and what should I call my boss? Thank you. I will be a waiter soon. I 18 years old
What do you do as a waiter in a restaurant? Speak more fully, and what should I call my boss? Thank you. I will be a waiter soon. I 18 years old
Attendant's work flow for one day:
Preparation before meals:
1. Personal preparation: check your gfd, put on light makeup, unify your work clothes, be clean and wrinkle-free, roll up your hair and tie it up with a uniform headdress to maintain a good mental outlook.
2. Hygienic preparation: clean the sanitation of your area or box, from the ceiling to the walls, curtains, murals, flower pots, desktops, floors, work cabinets and other places where needed.
3. Environmental preparation: keep the regional environment in good condition, with appropriate temperature and humidity, no dust and no peculiar smell.
4. Item preparation: including the table items in your area, the items in the cabinet, and the tools brought by the waiter. The tableware on the dining table is required to be placed in a uniform standard and neat, and the items in the cabinet are placed according to the required quantity, including three treasures: pens, lighters and bottle openers.
Dining service:
1. Welcome: When the guests arrive, they should say hello and have a natural expression, pull up their chairs and give up their seats, do a good job in tea service, and increase or decrease tableware according to the number of people.
2. Ordering: Show the menu and introduce the menu to the guests one by one, including special dishes, cold dishes, hot dishes, staple foods, soups and drinks.
3. Ordering: Estimate the amount of food according to the number of guests, and remind guests to order in moderation when necessary.
4. Pour wine: master the pour wine service skillfully and operate as required.
5. Serve: Be familiar with the serve order, serve position and rotating direction of the turntable.
6. Service: Take the initiative to serve the guests with plates, empty plates, bone plates, desktops, tea and drinks, and deliver napkins frequently ("frequently" means frequently and in small quantities, so as to avoid waste caused by dripping oil on napkins).
7. Pay the bill: check the guest's dishes first, and then hand over the bill to the guest for a look. Count money in person, sing, pay and collect money, and explain the change to the guests in clear words.
8. See the guests off: Say "Thank you for coming, please take your belongings with you" and check whether there are any left-behind items in time.
Finishing work:
1. Table cleaning: Tableware is sent to the corresponding post for cleaning (usually assisted by the vegetable delivery staff), dirty tablecloth is sent to the tablecloth bucket, and the table is placed according to the standard requirements. Turntable hygiene is also a part of table hygiene, so it must be clean.
2. Floor sanitation: After the countertop is cleaned, lift the skirt after the countertop is erected, clean the floor sanitation, sweep first and then drag, and pay attention to check the corners.
3. Place articles: the used cleaning utensils should be put back to the designated place, the chairs should be placed uniformly, and the boxes should be placed against the wall, with a height of 10 cm.
4. Cleaning tableware: This means that cups, plates, chopsticks and other tableware in general restaurants are washed by cleaning staff, and pots and pans in the kitchen are washed by handyman. Tableware needs washing, bleaching and disinfection. All tableware must be dried with a dry cloth and put in the designated place in the cupboard.
If the guest hasn't left before work, you should give it to the foreman or supervisor on duty and tell him or her what the service or finishing work in your area or box has done. Generally speaking, the food is not ready, the bill has not been paid, the guest hasn't left, and how the sanitation work is going. Please note: handover is very important, remember!
The above is my experience as a supervisor. Typing is not easy. I hope to adopt them as soon as possible, and I wish you a happy job!
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