What is the responsibility of the hotel front desk supervisor? Introduce the responsibilities of the front desk supervisor of the hotel.

1. Assist the manager of the front desk department to do the daily reception work, preside over the overall shift work at the front desk, and create a good working atmosphere.

2. Attend the supervisor's regular meeting, keep abreast of the employees' ideological trends and report to the department manager, and inspect and supervise the employees' gfd, organizational discipline, polite language and work efficiency.

3. Be responsible for the preparation of employee worksheets, reasonably arrange the work of subordinates, manage and allocate all kinds of consumables used by this department, strictly control expenses, and timely convey the instructions of superiors.

4. Master the reservation and guest situation of the day, and maximize the sales of instant rooms according to the guest list of arriving and leaving the store on the same day.

5. Check and be responsible for the safety and fire control work of this department, arrange the reception of important guests and the implementation and inspection of important information.

6. Supervise escort service, implement service procedures, supervise inquiry and welcome service to meet the reasonable requirements of guests.

7. Participate in the reception work at the front desk, effectively solve the guest complaints and related problems in this department, and coordinate and contact with relevant departments.