What's the difference between a housekeeping clerk and a reservation clerk in a five-star hotel?

Customer service clerk extended to "room service clerk". In a narrow sense, it is mainly to help the housekeeping manager draft some documents; Broadly speaking, it may be necessary to undertake some text sorting required by hotel guests, for example, some business centers belong to housekeeping department in preparation. ?

The general requirements of customer service clerks are that they have a certain writing skills and computer foundation, and they are good-looking and calm.

The clerk in the hotel reservation department belongs to the marketing clerk. Hotel marketing is nothing more than what room to book, what location to book, and what quantity to book! Standard! Time! Wait a minute. So you should timely and effectively transmit these known information to relevant departments, such as catering department, housekeeping department and front office department. At the same time, we should get feedback from the information and pass it on to the marketing staff to confirm whether the information is feasible. Basically, that's all, and the more accurate one can only be counted after the hotel. Marketing clerk, whose duty is to sort out, report, confirm and convey daily work information (company document notice, company and department meeting arrangement, etc.). Every hotel is different, that's all!