How to receive v

1 Guests arranged by the company, hotel gold card customers, celebrities and government leaders at all levels are collectively called VIP guests.

2 After receiving the VIP notice from the front desk, the clerk will check with the front desk 1 day before the scheduled check-in, including the name and position of the VIP guest, the general category of the room needed, the name, position and contact number of the main person in charge of the VIP reception party, and the accurate arrival time.

The waiter cleaned the VIP room carefully, which should be the best in all aspects of its kind.

Six hours before the arrival of the VIP, the foreman, service personnel and equipment operators will conduct a comprehensive inspection of the VIP room. Two hours before the VIP guests arrive, the room supervisor and the front desk supervisor will make a final inspection of the VIP room, arrange flowers, fruits, business cards of the chairman and general manager according to the reception needs, and finally seal the room.

Housekeeping department assigns service personnel to serve VIPs.

6 15 one minute before the VIP check-in, the head waiter in charge of the room waits in front of the elevator. When the guests check in, they are sent to the room by the general manager and the front desk supervisor, and the service personnel meet them at the door. After the guests entered the room, they poured tea.

The clerk and the front desk reconfirm the VIP guest's name, position, general category of rooms needed, name, position and contact number of the main person in charge of the VIP reception party, etc., and accurately check out the time. Understand the VIP guests' schedule, whether to wake up, and determine the cleaning time and other special requirements.