How to write excellent personal stories of excellent hotel employees?

I remember that when XXX first entered the store, he was not engaged in the hotel service industry, and he was very unfamiliar with the post of floor, for fear that it would hold everyone back and discredit the advanced departments.

Especially in customer service, she was very timid, but with the patient guidance of the regional director and her personal efforts, this timidity was quickly dispelled. I remember doing personalized service for the first time. She cleaned room 1605 and found an umbrella still wet on the carpet in the guest room.

And it's wrapped in plastic bags. At this time, she thought that the umbrella was not easy to dry when it was wet, and it would become moldy after a long time. It may also wet the carpet in our room and cause damage to the facilities and equipment in the room. Thinking of this, she took the guest's umbrella to the bathroom to dry and turned on the fan in the bathroom.

Finally, I left a message for the guests. Although this is a very common thing, it is her thoughtful service that touched the guests and won a letter of commendation from them. As a waitress, she provided personalized service for guests for the first time and was well received by the guests. Her colleagues gave her a favorable look, which greatly encouraged her. In the future customer service, 200X she received more than 20 letters of commendation, orally. 200X 1 1 was rated as the model of hotel service in the activities of logo awareness and service quality improvement carried out in the hotel1October.