The hotel room is heavy. What should the receptionist do?

Generally speaking, this situation is mostly the responsibility of the hotel. In the case of other room types in the hotel, it is more responsible to upgrade the room type reserved by one of the guests and apologize, which can be understood and accepted by the general guests. If there is no room, guests will usually change to other hotels of the same grade and pay for the first night. Of course, many hotels can't do it and often apologize. . .