English conversation about hotel complaints,

Characters: manager (hotel manager), guest (guest)`

G; May I speak to the hotel manager please?

M: Hi, this is Benny Smith, the manager of Holiday Inn. How can I help you?

G: Hi. My name is lisa Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.

M: I am sorry to hear that. Could you tell me exactly what it is all about?

G: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local scenes. They just threw a pamphlet at the desk and went on their chatting. That is very unprofessional.

M: Mrs. Wang, I applogize for what had happened. I will look into it and give you a reply as soon as possible.

G : Thank you for your attention in this matter .I really appreciate that.

M: Gould you give me a number that I can reach you?

G: 123-456-789

M: ok. Mrs. Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat.Have a good day!bye!

G:bye!