The content of etiquette training for waiters.

The training content of waiters' courtesy etiquette includes standardizing image, polite language and service attitude.

1. Standardized image: As a waiter, standardized image is very important, which can leave a good impression on guests. Dress neatly: wear clean and tidy uniforms or clothes, and pay attention to hygiene, without stains and oil stains. Neat hairstyle: the waiter should pay attention to neat hairstyle, not messy, and clean hair.

2. Polite language: The polite language of the waiter can make the guests feel cordial. Welcome: When the guests enter the restaurant, the waiter should sincerely welcome them. Thank you for coming: when the guests leave the restaurant, the waiter should thank them. What can I do for you? When a guest needs help, the waiter should take the initiative to ask and offer help.

3. service attitude: enthusiasm and initiative: waiters should receive customers enthusiastically and actively, smile, greet and provide help in time. Attentive and meticulous: the waiter should listen carefully to the customer's needs and feedback and solve them seriously. Sincerity and honesty: the waiter should treat others sincerely and be honest in doing things. Intimate and thoughtful: the waiter should pay close attention to the customer's dining needs and take the initiative to provide services.

Problems that waiters should pay attention to

1. Waiters need to have a good appearance makeup. A comfortable appearance will make guests feel friendly to this hotel, and wearing light makeup is also the most basic courtesy. Neat clothes and correct standing posture are the first steps to be a good hotel waiter.

2. Waiters should be polite. When serving guests, they should pay attention to polite expressions, say more please, and take care of the guests as their own family. Sometimes careful reminders will make the guests feel very warm, such as being careful of the steps and paying attention to scalding their mouths.

3. The waiter should have the consciousness of active service, observe more and see what the guests need, and try to do it before the guests call you. No matter what happens, don't run around, it will make the guests feel upset. Be calm when you encounter something. Remember to report it to your leader in time if you can't handle it, and don't gather people to discuss it.