How about Tuniu.com’s hotline?

After reading the reviews from netizens, most of them tend to favor better reviews, such as: thoughtful service; clear routes; considerate customer service; satisfactory tour guide; satisfactory itinerary; satisfactory hotel reservation; etc.

So this level of satisfaction is still acceptable, but it does not rule out that there are individual cases of dissatisfaction, such as: dissatisfaction with the hotel service in a certain location; dissatisfaction with the itinerary; etc.

This kind of consumption type The degree of satisfaction with the project depends on the individual's requirements for the itinerary and the financial resources that the individual has spent. It is definitely possible to spend very little money and still be considerate.

The "Niuren Special Line" innovative group tour experience satisfaction rate is as high as 96%

iResearch Analysis believes that group travel is still an important way for first-time travel users or group travel users. Group tour operators play an important supporting role before, during or after a trip, and group tours will still play an important role in the future online travel market.

In order to improve the user experience of group travel, as early as 2009, Tuniu was the first in the industry to launch an exclusive product series "Express Line", which targeted the pain points of group travel consumption. By arranging higher-than-normal meal prices, staying in designated hotels, providing senior tour guide services, reasonable itinerary arrangements, and no mandatory consumption, the quality of the "Express Line" is more guaranteed and tourists' travel experience is greatly improved.

In addition to rigid needs such as transportation and WiFi, Tuniu has established a tour guide management system for the most important tour guide service in group tours. Tour guides will enter the review and reward system for evaluation, which will better improve the service quality of tour guides. . By arranging more excellent tour guides to serve the users of "Excellent Line", users can travel more smoothly.

High-quality services and continuously optimized travel experience have allowed "Niuren Line" to achieve a customer satisfaction rate of up to 96%, and its brand image of "high-quality group tours" has also been deeply rooted in the hearts of the people.

Reference materials

China Tourism News Network. China Tourism News Network [cited time 2018-1-4]