Traditional Culture Encyclopedia - Hotel franchise - Which is better, the hotel service center operator or the executive lounge staff?

Which is better, the hotel service center operator or the executive lounge staff?

the staff in the executive lounge are good. According to the query, official website shows.

1. Staff of the executive lounge: morning and evening shifts, two shifts, no night shift. The morning shift meeting is early, so it is necessary to start meals in time to provide breakfast service for VIP guests. But there is no night shift and no need to stay up late. Oral English can communicate with foreign guests smoothly. People are smart and active. They have good communication skills whether studying or doing things. They can find out the needs of guests in time and maintain a positive and enthusiastic service to customers. This is the most important thing. Hotel service center operator: actively learn industry knowledge and skills, improve service level, maintain good communication and coordination with superiors, actively implement the company's rules and regulations and work processes, abide by the company's internal regulations and systems, strictly implement the customer complaint process, strictly abide by the company's various management systems and operating procedures, complete various tasks assigned by superiors, and complete other tasks assigned by supervisors. The staff in the executive lounge are good.

2. Hotel service center operator: responsible for answering customers' phone calls, providing accurate and timely information inquiry and consultation services, doing well in information recording and return visits, assisting in other routine work, cooperating with the sales department to complete customer visits, completing other tasks assigned by leaders on time, maintaining customer relationships and developing new customers, completing other tasks temporarily arranged by superiors, keeping the phone open and answering customers' inquiry questions in time, answering customers' questions and providing technical support. Staff of the Executive Lounge: You need to provide reception and catering services. We should not only master the basic operating system knowledge, but also learn the catering service knowledge. The staff in the executive lounge are good.