Responsibilities of hotel service supervisor

Hotel service supervisors need to have good professional ethics, strong professionalism and identify with the company's corporate culture and core values; Strong communication, coordination, planning, decision-making and comprehensive judgment skills. The following is my carefully collected job responsibilities of the hotel service supervisor. Let me share them with you and enjoy them.

Responsibilities of Hotel Service Supervisor 1

1, responsible for following up the service contents of customers entering the store and urging all departments to complete them efficiently and correctly.

2. Communicate with customers, understand customer needs, maintain customer sentiment and improve customer satisfaction.

3. Track and feedback customer problems and solve them properly. Responsible for the distribution of shop room conditions and improve the utilization rate.

4. Be responsible for the inventory and allocation of guest room items, ensure the reasonable use, and manage the indoor environment to ensure safety, hygiene and comfort.

Responsibilities of Hotel Service Supervisor II

1, comprehensive management of hotel front office work;

2. At the end of each month and at the beginning of next month, make a reasonable shift arrangement for all employees in the front office.

3. According to the requirements of the hotel, check the gfd and etiquette of employees in each shift;

4. Review the authenticity and accuracy of employee accounts of each shift;

5. Daily work training, assessment and management of hotel waiters, front desk receptionists and cashier employees;

6. Supervise all positions in the hotel to do related daily service work;

7. Be familiar with the hotel's daily guest rooms and adjust the switch rooms in time according to the predetermined number;

8, completes the hotel fire management ledger, etc. ;

9. Complete other temporary tasks arranged by the company.

Responsibilities of Hotel Service Supervisor 3

1. Responsible for the hotel room management and supervise the lower model room attendants;

2. According to the occupancy rate of the model house, arrange the personnel reasonably and arrange the floors well;

3. Guide and supervise the service quality, hygiene and safety of guest rooms;

4. Responsible for the layout, inspection and reception services between the sample rooms;

5. Do a good job in inspection, repair and maintenance of equipment and facilities in the sample room;

5. Supervise the use and management of consumables between models.

7. Responsible for the return, accounting and management of the items left by the guests;

8. Make training plans and organize their implementation to improve employees' comprehensive professional quality and skills;

9. Correctly handle guest complaints and solve other service needs of guests.

Responsibilities of Hotel Service Supervisor 4

1. Supervise the daily work of the hotel, prepare the attendance list of employees, and check the attendance of employees, gfd and personal hygiene.

2. Be responsible for formulating hotel service standards, processes and marketing strategies and organizing their implementation. Require business Excellence and constantly improve management level.

3. Actively communicate with the guests, treat them warmly and humbly, properly handle their complaints, and continuously improve the service quality.

4. Lead the hotel total quality management team to strictly check the service quality of the restaurant to ensure every level of hotel products.

5. Strengthen hotel property management, master and control the use of goods, and reduce expenses and goods losses.

6. Strengthen on-site management, stick to online, and find and solve problems in service in time.

7. Hold a briefing, assign tasks and sum up experience;

8. Other work arranged by the leaders.

Responsibilities of Hotel Service Supervisor 5

1, fully responsible for handling all the affairs of the hotel and achieving all the goals set by the hotel.

2. Formulate the business direction and management objectives of the hotel, including formulating rules and regulations and service operation procedures, clarifying the responsibilities of managers and employees at all levels, supervising the implementation, and doing a good job in room service.

3. According to the requirements of the company, maintain good relations with people from all walks of life and establish the external image of the hotel.

4. Develop team customers and complete hotel sales.

5, actively and conscientiously complete other work assigned by the leadership.

Responsibilities of Hotel Service Supervisor 6

1. Provide all services for guests from arrival to departure;

2. Accept guest complaints, coordinate and report in time and reply to guests in time;

3. Supervise, guide and coordinate the daily work of housekeeping department, and provide standardized, procedural and institutionalized quality services for guests;

4. Introduce and recommend hotel products and services to guests;

5. Coordinate and supervise room cleaning and improve the cleaning system;

6. Coordinate the procurement, transportation and inventory of linen and consumables;

7. Committed to improving the customer experience and satisfaction in the B&B area under its jurisdiction, completing the revenue tasks assigned by the company and controlling operating costs.

Responsibilities of hotel service supervisor

1, fully responsible for hotel management, formulate hotel rules and regulations and service operation procedures, improve hotel management system and responsibility system, and ensure the continuous improvement of hotel service quality;

2. Develop business objectives and plans. Examine and approve the financial budget and final accounts of the hotel, control all expenses and cost consumption of the hotel, increase revenue and reduce expenditure, and improve the economic benefits of the hotel;

3. Effectively use and select various sales channels, while doing offline sales, continuously expand online sales and improve the accommodation rate;

4. Participate in the construction of hotel catering, entertainment and other projects, and put forward reasonable and feasible schemes;

5. Train employees regularly to continuously improve their quality, skills and service quality;

6. Strengthen cooperation with the Engineering Maintenance Department to ensure the normal operation of hotel equipment and systems;

7. Grasp the financial statements of the department, analyze whether the current operating conditions and expenses are reasonable, and formulate the work plan for energy saving and consumption reduction in the store;

8. Keep in touch with the hotel authorities;

9, complete other work arranged by the leadership.

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