Management characteristics of modern hotels

The characteristics of hotel production and operation depend on the characteristics of hotel products in the final analysis.

It mainly includes intangible, non-storable, non-transferable and fragile interactions. Therefore, it has many characteristics with the consumer service industry in the tertiary industry. Recently, the characteristics of the experience economy have also been highlighted. The book "Non-capital Expansion of Hotel Groups" is discussed in detail. Please refer to.

In terms of management-meaning that you are a real manager rather than a nominal "hotel management" major-you can also be divided into hotel middle level, high level, group middle level and high level according to the hierarchy. The more high-rise hotels are, the weaker the management characteristics are, and the stronger the management characteristics are, which can also be vertically divided into first-line and second-line according to whether they are in direct contact with customers.

In addition, different types of hotels have different production and operation characteristics. For example, the characteristics of chain economy hotels are mainly accommodation and efficiency first, while luxury resort hotels should reflect leisure and exquisiteness.

I hope you can explain the problem in detail.