What's the hotel complaint number?

If the hotel complains, calling 123 15 will have consequences, if the hotel infringes on the rights and interests of consumers. After the consumer complains to 123 15, the Consumers Association will organize the hotel and the consumer to negotiate and solve it. If the hotel and consumers can't negotiate well, the consumers' association will report to the industrial and commercial bureau. If the hotel infringes on the rights and interests of consumers, the industrial and commercial bureau will investigate the behavior of the merchants accordingly and impose administrative penalties on the merchants according to the investigation results. Including revocation of business license, fine, confiscation of illegal income, and order to suspend business. If the hotel's fault causes personal injury to consumers, consumers can ask the hotel to compensate for medical expenses, nursing expenses, transportation expenses, nutrition expenses, food subsidies for hospitalization, reduced income due to missed work and other reasonable expenses for treatment and rehabilitation.

Legal objectivity:

Opinions of the State Administration for Industry and Commerce on Further Strengthening Standardization Construction 123 15 "Five Enters" Article 2 1. Establish and improve the acceptance and handling system. Clear acceptance, handling, review, feedback, filing and other basic working procedures, so that consumer complaints can be recorded and everything has results. 2. Establish and improve the information reporting and analysis system. According to the requirements, submit the complaint handling, opinions and suggestions and the relatively concentrated consumer complaints to the industrial and commercial offices in the jurisdiction. Regularly summarize and analyze the consumer inquiries and complaints accepted and handled, and understand the hot issues of consumer inquiries and complaints. 3. Establish and improve the management and responsibility system. According to consumers' consultation and complaints, strengthen and improve internal management, further improve various internal management systems and responsibility systems such as commodity quality commitment, delisting of unqualified goods, settlement of consumer disputes, and work assessment, build a long-term management mechanism, and earnestly fulfill the social responsibility of protecting consumers' rights and interests.