Personal experience of working at the front desk

Personal experience in front desk work: 5 essays

After we get some insights from some things, writing an article and recording it can cultivate people's habit of thinking. I believe many people will find it difficult to write their own experiences. The following is my personal experience in front desk work. Welcome to read!

Personal experience in front desk work 1 The coming _ _ _ _ year is a full, busy and happy year. On the occasion of the end of this year and the beginning of this year, I stand on the podium where the old and the new times alternate, looking back on the past and looking forward to the future, and I can't help thinking a lot. In the past year, under the guidance of the group, with the care and help of department leaders, and with the friendly cooperation of colleagues, I have made great progress in my work and study.

First, strengthen business training and improve their own quality.

With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. And the front desk is the core part of this facade. I know that my responsibility is great and my negligence will bring economic losses to the hotel. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and better provide quality services to our guests, which will make them overjoyed.

Second, "open source and reduce expenditure, control costs" starts with small things and starts with me.

"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel employees. When the HSE room is checked in, when the sales staff wants to show the guests around the room, we all use these abandoned welcome cards to install the keys, so as to reduce the use of welcome cards and save money for the hotel. The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit.

Third, strengthen their own sales awareness and skills to improve the housing rate.

With the help of the training of department leaders, I learned some sales skills. How to quote guests, what kind of guests quote what room type? How to recommend a better room type for guests with reservations? Wait a minute. Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try to let them stay, even if it is UG. In order to strive for a higher occupancy rate.

Fourth, pay attention to the coordination between departments and get along well with colleagues.

Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments. So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.

In this year's time, I have grown a lot and learned a lot, but I also deeply realized and realized the shortcomings.

1, the service lacks flexibility and initiative, and is afraid of doing something wrong.

2. Encounter unexpected events, lack of good psychological quality, unable to calmly deal with problems.

In the reception of a large conference team, you can't control the room well.

The new year is about to begin, and I will work hard under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.

The personal experience of the front desk work, Fan Wen 2, can make some achievements in the front desk work of the property, which naturally shows that I have made a lot of efforts. After all, I need to be serious and responsible in the process of career development so as not to fall behind others. Therefore, I can always maintain a positive working attitude, conscientiously complete the tasks assigned by the leaders, and also seriously receive customers in my usual work, reflecting my good service. But through the analysis of my previous work, I understand that I still have some shortcomings. Now let me sum up my work at the property front desk.

Seriously receive customers coming and going, and maintain the good image of the hotel. As a receptionist, I naturally understand that my efforts represent the image of the property. Therefore, I have been committed to improving the service level in order to bring a good experience to customers. On the one hand, I must find ways to improve the customer's goodwill to reflect the good image of the property. On the other hand, I will transform the other party into the owner of the real estate through business promotion and handling. For me, the completion of this work is also the responsibility of the front desk staff, so I can conscientiously do all the work at the front desk, reflect on my own shortcomings, and strictly abide by the provisions of the property in my work, which has been recognized by the leaders, but I will work harder for the development of the property in the future.

Do a good job in learning and handling business knowledge in order to help customers better. Through my recent efforts in the premise work, I understand that it is very important to master business knowledge. After all, business problems are often involved in the process of receiving customers. Therefore, if I want to gain the recognition of customers through communication, I naturally need to improve my overall quality. After realizing this, I paid great attention to the completion of the front desk work and strengthened my study in this area. In addition, I will also realize my own shortcomings through communication with department leaders. Although it is not easy to improve my working style, I have made great progress with the accumulation of experience.

Record important information and arrange customer visits and appointments. In the process of receiving customers, we often know each other's purpose through communication, so we will inform the leaders in time to find out whether the other party has time to meet customers. In this case, I will inform the staff of other departments to clean up the meeting room, and I will also record important information and feed it back to the department leaders after work. For me, it is also the responsibility of the front desk staff to do it well, and I can also complete public punching such as document sorting and report preparation.

The hard work in my previous job is also the accumulation of experience for me. After all, only when you have a better understanding of your responsibilities can you gain the recognition of the leaders through your hard work, and the shortcomings in your work need to be improved as soon as possible so as not to affect your future development. In short, I will keep in mind the leadership's teaching in my work and earnestly perform the duties of the property front desk staff.

The experience of three people at the front desk is always fleeting. I have been working in _ _ for nearly two years. Since I took office, I have been earnestly performing my duties and successfully completing various tasks. The work in the past two years is summarized as follows:

First, the front desk daily work:

1) Telephone answering and transferring: Answering any incoming call carefully can deal with harassing calls gently and reasonably and improve work efficiency.

2) Daily attendance: download weekly attendance data, check the record of not punching in, and report it to the department manager for checking. Strictly register vacation and overtime sheets and employees, update the attendance report to the department manager in time, and ensure that the monthly attendance report is submitted before the 20th of each month.

3) Reception: When receiving foreign guests, please go to the reception room to prepare tea in time.

4) Send and receive express delivery: The express delivery signed daily belongs to the nature of work and will be delivered to me in time. Large items, waste materials and other items will call the consignee to pick them up at the front desk. If it is something unrelated to work, you will inform me to pick it up at the front desk.

5) Copier and copy paper management: There are a lot of people copying every day, and there are a lot of copies of documents, so it is inevitable that there will be paper jams. Take the paper out of the copier and do routine maintenance. I will patiently teach some employees who can't use the copier how to do it, and some documents will be handed over to me for me to copy. It is necessary for all departments to collect copy paper, which reduces the waste of paper.

Second, the comprehensive affairs work:

1) When the water in the drinking bucket is found to be insufficient, a water station will be sent to deliver water in time. Before using cleaning products, you should register, check the use situation in the warehouse in time, check for missing items, register the required items, and contact the seller after reporting.

2) Distribute quarterly labor insurance and other company benefits, contact the office staff of each department to distribute them at the front desk, and distribute the articles of this department.

3) If the personnel changes greatly, contact and register the personnel positions that need to be changed to reduce the inconvenience caused to the work.

4) Check the personnel who celebrate their birthdays in that month with human resources every month, make a list, arrange the front desk venue, contact the cake shop to order cakes, and notify the driver to go to the cake shop.

5) The company drinks are stored in Reception Room 3, and registration records are required for collection and storage.

Third, organize employee activities:

Every Christmas, I will arrange the venue, contact the printing company to design the appearance and poster of the card, design the lucky draw, inform the employees of all departments of the time and place of the activity, and distribute prizes on the spot.

I learned a lot from this job. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my future study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company! Make progress with the company!

Fan Wen, who worked at the front desk, personally experienced four years flying by, and unconsciously ushered in a new year. In the next few years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in 2008.

First of all, reception at the front desk.

20__, 65438, June-July, as the front desk. The receptionist was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained about 1080 users.

Second, the reception of the meeting

1. Receiving external meetings

Participated in the reception of Protoss Unicom financial meeting, operation and maintenance department working meeting, manpower supervision training meeting, G network operation department working meeting of the whole province, business analysis meeting held by Protoss branch and Protoss branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people and giving gifts.

2. Internal meeting management

Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods.

3. Video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Three. Expense reimbursement and contract entry

In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than 1080 reimbursement forms have been entered. More than 20 contracts were signed.

Fourth, comprehensive affairs work.

20__, transferred to the office in July, responsible for public security inquiries, signing foreign documents, trade unions, office supplies, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

By the end of June, 1 1, * * received about 250 public security inquiries, and handled them enthusiastically, strictly in accordance with company regulations. Send and receive about 90 foreign documents, so as to upload and distribute them in time without delay. 20 pieces of materials were submitted, and 2 issues were compiled.

Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in the protoss Unicom honesty speech activity; Protoss Unicom won the third prize in the integrity speech contest, and is currently actively preparing for the program summary, selection and performance of the 2008 cultural performance.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Seven, 20__ year work plan

1. Strengthen self-study, combine with the reality of comprehensive department, consider details, closely follow the intention of leaders, coordinate internal and external relations, and solve problems for leaders.

2. Actively learn from other units, hotels and other conference reception experience, improve the reception level and enhance the company's image.

3 do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out the "Trade Union send warm" activities.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.

The year of 20__ is coming, and a year full of challenges and opportunities is coming. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.

Personal experience of front desk work: time is always fleeting. I have gained a lot from working at the front desk for more than two months. Since I took office, I have tried my best to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed all the work.

First, the daily work content

Transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency; Receive and guide visitors, and cooperate with the personnel department to register the information of candidates; Address book update, in view of the company's large personnel transfer and more new employees, the address book can not be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time; Attendance: register and input fingerprints for new employees, and make supplementary attendance records; Record daily work and clean the front desk and VIP room.

Turn on the led screen at 9:30- 10:00 every day to check its usage. If there is any fault, contact relevant personnel for maintenance immediately; Do a good job in cleaning the office of the general manager and chairman; Receive daily newspapers and mails, and forward the letters to relevant personnel in time; Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures; Meeting work, inform the staff to attend the meeting on time before the meeting, and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting; Register the temperature every day, turn on the air conditioner according to the regulations and make records; Check the front desk lighting, VIP room and warehouse locks after work to ensure that the air conditioner and computer power are turned off.

Second, the existing problems

You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.

Third, give yourself advice.

As a front desk, we should not only be down-to-earth and do things seriously, but also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately. On the premise of doing things according to regulations, we should also pay attention to methods, be firm in attitude, speak euphemistically, and strive to improve service quality. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first; If the problems encountered in the work progress and work process cannot be handled in time, they should be reflected to the higher authorities in the opposite direction. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.

These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!