If a guest doesn't eat breakfast when he gets up late, he can refund the breakfast fee. What should I do?

Hello: r suggests you do the following work: r 1. First of all, I would like to express my sincere apologies to the guests. R 2, evaluate the consequences, that is, what losses (such as missed machine, trip or other losses, etc.) ) was brought to the guest because he didn't wake up; R 3。 Ask the guests about the hotel requirements, because they missed the wake-up call service (this is very important, only by knowing the specific requirements of the guests can we make the next response). R 4, after the completion of the above work, there will be several situations, which will be dealt with according to different situations: R 1, there may be small consequences, such as the guests coming to travel, because they did not wake up in time, so they did not eat breakfast. This situation can usually be solved by preparing better meal packages for guests in time, giving necessary condolences or giving away fruit bowls after guests come back; Second, you may miss your flight. In this case, the hotel should contact the ticket company in time, refund the ticket as much as possible, provide the next flight ticket for the guests, and reduce the loss of the hotel. Of course, in this case, the general guests will also make compensation, and they can only try to reduce the amount of compensation through consultation and solve the problem with the consent of the guests. Third, there may be delays in the local itinerary, such as delaying the meeting time with business partners or other things, which have not directly brought economic losses to the guests. In this case, the main thing is to apologize. At the same time, in the next work, you can arrange a hotel car to send him to the relevant places. If the guest still has a big opinion, give him a room discount or give him a VIP card of the hotel. Besides, you can also provide some value-added services during his next stay (such as giving him a fruit bowl every day and a VIP card of the hotel) r Of course, there will be more problems. Depending on the situation, the treatment methods will be different, or there will be many methods. In short, the principle of handling is: "it is beneficial to the hotel, taking into account the feelings and recognition of the guests", so there will be no problem!