Seek interview experience for switchboard operators in five-star hotels.

First of all, the job responsibilities of each hotel switchboard will be slightly different. But in general, it is to provide one-stop service for guests and solve their basic and reasonable needs. For example, transfer calls for guests, wake up calls, book rooms, handle complaints from guests in a timely and effective manner, and order food for guests. You also need to be proficient in operating Opera system, familiar with the basic information of hotels and their surroundings, and master the basic layout of rooms. The traditional Chinese opera system is widely used in five-star hotels in coastal cities and Chengdu. I wonder if Chongqing is the same. Secondly, to be a switchboard, the most important thing is to be serious and responsible. You should personally track whether every call you receive is completed or meets the requirements of the guests. Try to record the answering time of each call, the specific name of the notified person and the completion time of this matter. It is best to remember clearly, so as to ensure your own safety. When there is a dispute, there is evidence to prove your innocence and pick yourself out. Third, five-star hotels have requirements for English. But there are only so many calls received in the hotel every day-such as receiving clothes, ordering food, cleaning the room, delivering all kinds of things needed in the room, such as slippers, towels, asking for directions, making morning calls, leaving messages for room guests and so on. Before going to the interview, you might as well look up the English words of common items in hotel rooms. Fourth, the sound, the sound should be dynamic and pleasant. Because the guests can't see us, they can only understand us through the sound, so the sound should be dynamic and pleasant, and not dead. Finally, the switchboard will be on the night shift. Are you ready to stay up late? You can go to Ctrip. Com and read your comments or suggestions on this hotel, and learn more about the establishment time and background of this hotel online. In short, it is not only a principle, but also the only way to protect yourself. I wonder what the salary of Chongqing switchboard is like? At present, I am in Chengdu from 2000 to 2200/month, including working meals and buying five insurances and one gold. When interviewing, be cheerful and confident, and smile more. Good luck will accompany you! Finally, good luck!